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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Luke,
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You’re right that items depreciate and patrons shouldn’t necessarily be billed at the original purchase price.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">At BCLD, we train and empower frontline staff to manually adjust lost/damaged billings to current Amazon list price (New/Like New) + shipping, before accepting
payment from a patron. This “fair market value” approach makes sense to our patrons. It helps avoid patron attempts to barter with non-exact editions and demonstrates we are concerned about billings being fair while being responsible stewards of public resources.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In a flat rate billing system, I’d be concerned about accumulated losses from more costly items – new/high demand, oversize, large print, multi-disc set DVDs
& audiobooks, etc.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best wishes,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">---------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Perry Stokes, Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="https://www.bakerlib.org/"><span style="color:blue">Baker County Library District</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><a href="mailto:director@bakerlib.org"><span style="color:blue">director@bakerlib.org</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(541) 523-6419
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Libs-Or <libs-or-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Mary Reser via Libs-Or<br>
<b>Sent:</b> Friday, December 20, 2024 11:54 AM<br>
<b>To:</b> Kathy Street <kstreet@otld.org>; libs-or@omls.oregon.gov; Luke M. Kralik <Luke.Kralik@tillamookcounty.gov><br>
<b>Subject:</b> Re: [Libs-Or] Discourse around charging for damaged or lost items?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We consider each item and allow patrons to replace it with a “like” item. It has to be the same edition and in new or like-new condition.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#7030A0;mso-ligatures:standardcontextual">Mary A. Reser</span></b><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#7030A0"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Library Director<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Gilliam County Public Library<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">PO Box 34/134 S. Main Street<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Condon OR 97823<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">(541)351-9512<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">1-(800)565-4558 ext. 3<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">(541)351-9511 Fax<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Libs-Or <<a href="mailto:libs-or-bounces@omls.oregon.gov">libs-or-bounces@omls.oregon.gov</a>>
<b>On Behalf Of </b>Kathy Street via Libs-Or<br>
<b>Sent:</b> Thursday, December 19, 2024 12:51 PM<br>
<b>To:</b> <a href="mailto:libs-or@omls.oregon.gov">libs-or@omls.oregon.gov</a>; Luke M. Kralik <<a href="mailto:Luke.Kralik@tillamookcounty.gov">Luke.Kralik@tillamookcounty.gov</a>><br>
<b>Subject:</b> Re: [Libs-Or] Discourse around charging for damaged or lost items?<o:p></o:p></span></p>
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<strong><span style="font-family:Aptos;color:red">This is an external email. Please take care when clicking links or opening attachments.</span></strong><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:black">We consider the individual item when possible. Is it old and on its way out? We have more leniency with children's books. We do not allow patrons to replace the item. That has resulted in too many errors.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black"><o:p> </o:p></span></p>
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<p>Kathy Street<o:p></o:p></p>
<p>Library Director<o:p></o:p></p>
<p>541-481-3365<o:p></o:p></p>
<p> <o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Libs-Or <<a href="mailto:libs-or-bounces@omls.oregon.gov">libs-or-bounces@omls.oregon.gov</a>>
on behalf of Luke M. Kralik via Libs-Or <<a href="mailto:libs-or@omls.oregon.gov">libs-or@omls.oregon.gov</a>><br>
<b>Sent:</b> Thursday, December 19, 2024 9:35 AM<br>
<b>To:</b> <a href="mailto:libs-or@omls.oregon.gov">libs-or@omls.oregon.gov</a> <<a href="mailto:libs-or@omls.oregon.gov">libs-or@omls.oregon.gov</a>><br>
<b>Subject:</b> [Libs-Or] Discourse around charging for damaged or lost items?</span>
<o:p></o:p></p>
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<p class="xmsonormal">Good morning all,<o:p></o:p></p>
<p class="xmsonormal">Like many libraries, our library system went fine free a few years ago. There was a lot of professional discussion around this topic, and the reasoning behind the idea was very strong and persuasive. It appeared that as a profession we
took a hard look at a long-standing practice, and (largely) decided that it was a barrier to library access that could be removed without compromising our mission to be good stewards of public resources.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">With this in the background, our library is in the process of evaluating our policy on charging for damaged or lost items. Like many libraries, we take a sort of “recoup our losses” approach to assessing these charges, and charge what
we paid for said item. However, under closer examination, this reasoning falls apart a little.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We do not always use the fees collected to purchase a replacement copy (maybe the book is now out of print, or when we have multiple copies that will probably be winnowed down anyway). Sometimes we are able to purchase a new copy for less
than what we originally paid. In any event, there are times where there seems to be a real disconnect between what we charge and our stated motivation of recouping costs.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">We are considering adopting a “standard replacement cost” approach (for example $5 for a paperback, $10 for a hardback, $x for a picture book, $y for a DVD…) rather than charging what we originally paid for the item, or negotiating with
the patron when they find a less expensive copy than what we have listed in the ILS.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Do any of you have an alternative model in place for assessing these types of charges? Or could you point me to where this issue is being discussed? Any help is greatly appreciated.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">Thank you,<o:p></o:p></p>
<p class="xmsonormal">Luke<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">PS: I don’t know if anyone else thinks this is interesting, but if you think of the library as providing access to a collection, as opposed to individual items, it kind of makes sense that the patron is being charged for “degrading the
collection” as opposed to “paying for item replacement”. This idea is a little half-baked, but is sort of informing our early thoughts on this.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal">PPS: The reason I made the comparison to “fine free” is that while we need some mechanism for preserving access to the materials, it seems sort of unfair to have a greater penalty for damaging this book in comparison to the penalty charged
for damaging this other book. The patron behavior/mistake is the same.<o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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<p class="xmsonormal" style="line-height:115%"><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Luke Kralik</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> (he/him) | Main Library Manager</span><o:p></o:p></p>
<p class="xmsonormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#548DD4">TILLAMOOK COUNTY</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">
| Library</span><o:p></o:p></p>
<p class="xmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">1716 3<sup>rd</sup> Street</span><o:p></o:p></p>
<p class="xmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Tillamook, OR 97141</span><o:p></o:p></p>
<p class="xmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Phone (503) 842-4792 x 1760</span><o:p></o:p></p>
<p class="xmsonormal" style="line-height:115%"><a href="mailto:luke.kralik@tillamookcounty.gov"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:blue">luke.kralik@tillamookcounty.gov</span></a><o:p></o:p></p>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> </span><o:p></o:p></p>
<p class="xmsonormal" style="margin-bottom:12.0pt"><span style="font-size:7.5pt;color:black">This e-mail is a public record of Tillamook County and is subject to the State of Oregon Retention Schedule and may be subject to public disclosure under the Oregon
Public Records Law. This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the
intended recipient, please send a reply e-mail to let the sender know of the error and destroy all copies of the original message.</span><o:p></o:p></p>
<p class="xmsonormal"> <o:p></o:p></p>
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