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<p class="MsoNormal">Hello All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wanted to take a moment to publicly thank everyone who contributed to this discussion so far, both on list and off. I have found it very helpful as we think about our own policy. I also wanted a chance to highlight the excellent and important
work being done at the Corvallis-Benton County Public Library.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Library Director Ashlee Chavez sent me a copy of their recently implemented replacement fee procedures (see attached) and gave me permission to share them. Ashlee mentioned that this was a difficult subject to tackle, but that they had
wanted to change their approach to replacement fees.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">These changes were only implemented this past July so their impact is still to be determined. With that said, it is very nice to see a fully developed procedure/model up and running in one of our Oregon libraries.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you all again, and please continue to share your thoughts and ideas,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Luke<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Luke Kralik</span></b></span><span style="mso-bookmark:_Hlk72160795"><span style="font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual"> (he/him)
| Main Library Manager<b><o:p></o:p></b></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#548DD4;mso-ligatures:standardcontextual">TILLAMOOK COUNTY</span></b></span><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">
| Library<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">1716 3<sup>rd</sup> Street<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Tillamook, OR 97141<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D;mso-ligatures:standardcontextual">Phone (503) 842-4792 x 1760<o:p></o:p></span></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-bookmark:_Hlk72160795"></span><a href="mailto:luke.kralik@tillamookcounty.gov"><span style="mso-bookmark:_Hlk72160795"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:blue;mso-ligatures:standardcontextual">luke.kralik@tillamookcounty.gov</span></span><span style="mso-bookmark:_Hlk72160795"></span></a><span style="mso-bookmark:_Hlk72160795"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:standardcontextual"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:7.5pt;color:black;mso-ligatures:standardcontextual">This e-mail is a public record of Tillamook County and is subject to the State of Oregon Retention Schedule and may be subject to public
disclosure under the Oregon Public Records Law. This e-mail, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited.
If you are not the intended recipient, please send a reply e-mail to let the sender know of the error and destroy all copies of the original message.</span><span style="color:black;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Libs-Or <libs-or-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Mark Rose via Libs-Or<br>
<b>Sent:</b> Monday, December 23, 2024 8:28 AM<br>
<b>To:</b> libs-or@omls.oregon.gov; director bakerlib.org <director@bakerlib.org><br>
<b>Subject:</b> EXTERNAL: Re: [Libs-Or] Discourse around charging for damaged or lost items?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p><span style="color:red;background:white">[</span><strong><span style="font-family:"Calibri",sans-serif;color:red;background:white">NOTICE:</span></strong><span style="color:red;background:white"> This message originated outside of Tillamook County --
</span><strong><span style="font-family:"Calibri",sans-serif;color:red;background:white">DO NOT CLICK </span></strong><span style="color:red;background:white">on </span><strong><span style="font-family:"Calibri",sans-serif;color:red;background:white">links</span></strong><span style="color:red;background:white">
or open </span><strong><span style="font-family:"Calibri",sans-serif;color:red;background:white">attachments</span></strong><span style="color:red;background:white"> unless you are sure the content is safe.]</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">An issue that I have not seen raised as to the value of items in our collections is that our collection is considered capital. No one item in out collection is capital and are added and removed
without much consideration of this issue. Should a library suffer a catastrophic situation, such as a fire or a flood, what is the value of the collection? the sum of the parts? We are stewards of a community asset, how do we balance the needs of the community
with the reality of replacement costs. When an items is returned damaged I do look at the circulations, if it has exceeded my expectations I write it off to fair wear and tear. When it's has all of 2 circs and I know it would continue to go out, I ask for
the value we place in the record. I don't suppose any of us does this with the exact same formula, just don't forget to look at the whole picture.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Another perspective, and Happy Holidays!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:14.0pt;font-family:"Palatino Linotype",serif;color:#174E86">Mark Rose</span></i></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">
</span><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:black">Director, Hermiston Public Library</span><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="mailto:mrose@hermiston.or.us"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif">mrose@hermiston.gov</span></a><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Palatino Linotype",serif;color:black">541-667-5050<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Libs-Or <</span><a href="mailto:libs-or-bounces@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or-bounces@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of director bakerlib.org via Libs-Or <</span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Friday, December 20, 2024 1:40 PM<br>
<b>To:</b> </span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <</span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Subject:</b> Re: [Libs-Or] Discourse around charging for damaged or lost items?</span>
<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<h2><em><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#33FF00;background:#2C3E50">[EXTERNAL EMAIL] - <u>STOP</u> and
<u>VERIFY</u> - This message came from outside of the City of Hermiston </span></em><o:p></o:p></h2>
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<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Luke,
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">You’re right that items depreciate and patrons shouldn’t necessarily be billed at the original purchase price.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">At BCLD, we train and empower frontline staff to manually adjust lost/damaged billings to current Amazon list price (New/Like New) + shipping, before accepting
payment from a patron. This “fair market value” approach makes sense to our patrons. It helps avoid patron attempts to barter with non-exact editions and demonstrates we are concerned about billings being fair while being responsible stewards of public resources.
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">In a flat rate billing system, I’d be concerned about accumulated losses from more costly items – new/high demand, oversize, large print, multi-disc set DVDs
& audiobooks, etc.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Best wishes,</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">---------------------------------</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Perry Stokes, Director</span><o:p></o:p></p>
<p class="xmsonormal"><a href="https://www.bakerlib.org/"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">Baker County Library District</span></a><o:p></o:p></p>
<p class="xmsonormal"><a href="mailto:director@bakerlib.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:blue">director@bakerlib.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">(541) 523-6419
</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Libs-Or <</span><a href="mailto:libs-or-bounces@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or-bounces@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">>
<b>On Behalf Of </b>Mary Reser via Libs-Or<br>
<b>Sent:</b> Friday, December 20, 2024 11:54 AM<br>
<b>To:</b> Kathy Street <</span><a href="mailto:kstreet@otld.org"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">kstreet@otld.org</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">>;
</span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">; Luke M. Kralik <</span><a href="mailto:Luke.Kralik@tillamookcounty.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Luke.Kralik@tillamookcounty.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Subject:</b> Re: [Libs-Or] Discourse around charging for damaged or lost items?</span><o:p></o:p></p>
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<p class="xmsonormal"> <o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt">We consider each item and allow patrons to replace it with a “like” item. It has to be the same edition and in new or like-new condition.</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:11.0pt"> </span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:14.0pt;font-family:"Bradley Hand ITC";color:#7030A0">Mary A. Reser</span></b><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Library Director</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Gilliam County Public Library</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">PO Box 34/134 S. Main Street</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">Condon OR 97823</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">(541)351-9512</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">1-(800)565-4558 ext. 3</span><o:p></o:p></p>
<p class="xmsonormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">(541)351-9511 Fax</span><o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Libs-Or <</span><a href="mailto:libs-or-bounces@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or-bounces@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">>
<b>On Behalf Of </b>Kathy Street via Libs-Or<br>
<b>Sent:</b> Thursday, December 19, 2024 12:51 PM<br>
<b>To:</b> </span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">; Luke M. Kralik <</span><a href="mailto:Luke.Kralik@tillamookcounty.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Luke.Kralik@tillamookcounty.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">><br>
<b>Subject:</b> Re: [Libs-Or] Discourse around charging for damaged or lost items?</span><o:p></o:p></p>
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<strong><span style="font-family:"Aptos",sans-serif;color:red">This is an external email. Please take care when clicking links or opening attachments.</span></strong><o:p></o:p></p>
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<p class="xmsonormal"><span style="color:black">We consider the individual item when possible. Is it old and on its way out? We have more leniency with children's books. We do not allow patrons to replace the item. That has resulted in too many errors.</span><o:p></o:p></p>
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<p>Kathy Street<o:p></o:p></p>
<p>Library Director<o:p></o:p></p>
<p>541-481-3365<o:p></o:p></p>
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<p class="xmsonormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> Libs-Or <</span><a href="mailto:libs-or-bounces@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or-bounces@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">>
on behalf of Luke M. Kralik via Libs-Or <</span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Sent:</b> Thursday, December 19, 2024 9:35 AM<br>
<b>To:</b> </span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black"> <</span><a href="mailto:libs-or@omls.oregon.gov"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">libs-or@omls.oregon.gov</span></a><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:black">><br>
<b>Subject:</b> [Libs-Or] Discourse around charging for damaged or lost items?</span>
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<p class="xxmsonormal">Good morning all,<o:p></o:p></p>
<p class="xxmsonormal">Like many libraries, our library system went fine free a few years ago. There was a lot of professional discussion around this topic, and the reasoning behind the idea was very strong and persuasive. It appeared that as a profession we
took a hard look at a long-standing practice, and (largely) decided that it was a barrier to library access that could be removed without compromising our mission to be good stewards of public resources.<o:p></o:p></p>
<p class="xxmsonormal"> <o:p></o:p></p>
<p class="xxmsonormal">With this in the background, our library is in the process of evaluating our policy on charging for damaged or lost items. Like many libraries, we take a sort of “recoup our losses” approach to assessing these charges, and charge what
we paid for said item. However, under closer examination, this reasoning falls apart a little.<o:p></o:p></p>
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<p class="xxmsonormal">We do not always use the fees collected to purchase a replacement copy (maybe the book is now out of print, or when we have multiple copies that will probably be winnowed down anyway). Sometimes we are able to purchase a new copy for
less than what we originally paid. In any event, there are times where there seems to be a real disconnect between what we charge and our stated motivation of recouping costs.<o:p></o:p></p>
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<p class="xxmsonormal">We are considering adopting a “standard replacement cost” approach (for example $5 for a paperback, $10 for a hardback, $x for a picture book, $y for a DVD…) rather than charging what we originally paid for the item, or negotiating with
the patron when they find a less expensive copy than what we have listed in the ILS.<o:p></o:p></p>
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<p class="xxmsonormal">Do any of you have an alternative model in place for assessing these types of charges? Or could you point me to where this issue is being discussed? Any help is greatly appreciated.<o:p></o:p></p>
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<p class="xxmsonormal">Thank you,<o:p></o:p></p>
<p class="xxmsonormal">Luke<o:p></o:p></p>
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<p class="xxmsonormal">PS: I don’t know if anyone else thinks this is interesting, but if you think of the library as providing access to a collection, as opposed to individual items, it kind of makes sense that the patron is being charged for “degrading the
collection” as opposed to “paying for item replacement”. This idea is a little half-baked, but is sort of informing our early thoughts on this.<o:p></o:p></p>
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<p class="xxmsonormal">PPS: The reason I made the comparison to “fine free” is that while we need some mechanism for preserving access to the materials, it seems sort of unfair to have a greater penalty for damaging this book in comparison to the penalty charged
for damaging this other book. The patron behavior/mistake is the same.<o:p></o:p></p>
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<p class="xxmsonormal" style="line-height:115%"><b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D">Luke Kralik</span></b><span style="font-family:"Century Gothic",sans-serif;color:#1F497D"> (he/him) | Main Library Manager</span><o:p></o:p></p>
<p class="xxmsonormal" style="line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#548DD4">TILLAMOOK COUNTY</span></b><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">
| Library</span><o:p></o:p></p>
<p class="xxmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">1716 3<sup>rd</sup> Street</span><o:p></o:p></p>
<p class="xxmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Tillamook, OR 97141</span><o:p></o:p></p>
<p class="xxmsonormal" style="line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:#1F497D">Phone (503) 842-4792 x 1760</span><o:p></o:p></p>
<p class="xxmsonormal" style="line-height:115%"><a href="mailto:luke.kralik@tillamookcounty.gov"><span style="font-size:10.0pt;line-height:115%;font-family:"Century Gothic",sans-serif;color:blue">luke.kralik@tillamookcounty.gov</span></a><o:p></o:p></p>
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