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<title>Email from Shared Results International</title>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif">Having trouble reading this email?<br>
You can view the <b><a href="https://www.tech-talk.com/snag-that-shade-pick-any-color-on-your-screen-with-colorzilla.html">tech tip</a></b> and the
<b><u><a href="https://www.tech-talk.com/is-your-voicemail-hurting-your-image.html" title="https://www.tech-talk.com/getting-less-bold.html">communication tip</a></u></b> online instead at:<br>
<u><a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a></u><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif">When prompted for a
<b>username </b>and<b> password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Aptos Display",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and
Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Color pick with ColorZilla<o:p></o:p></span></p>
</div>
<div id="tracking-image">
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<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ4yqenn-UUE4QwoMdIhY7z2_D_8VSz818-ssFLZmTYWJcfTZC2c_RH6FsfgeA_SlqMPrlSKROHe3qAfM5jve-3JTsMSUkYJ3MY1yJiPZAQCrEzotGHXn9_grOXVfi90OgYd_piguagdYSqkUSh80015FWWqH54E8Libl4azRRn7mlY0AQP4lgkIWHEb24hRQOp-MWu-vjYl4sUMXLQbhmr5Q=&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank">
<b><span style="color:#315FC3">Courtney Kenady</span></b></a> on <a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ4yqenn-UUE4QNCxg_EnJlMe1bLwq3eo5A9KzG5UAJB-Du0yJjo1pnWX7UhTRi-PWAcKd6zNEWrKcojBTQpOodfB3oU4ho3JrO9kBSZphLDLV177eN8v20EhfgmD4QSLnIEODq8dJeuKcyXkbWRA6W_LDqfoQ-PDYQr_150aJdN8lUgKGr_U5PDsaJzrayvGdIFQn8g_l5hVOKwmVAOHwo1fqZP0aVlbQlynlOPFH6bCojN3eB0Iwa3chlvVrJa4rry1EUS_6SmKxvIjg6FGbbu4yBdGy0QWbgQ==&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: Webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are one
hour long. </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">July 23: [AI]</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">
<i>Using ChatGPT to Handle Challenging People with Confidence </i>Why Attend? Learn a new tool to deal with difficult situations.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">August 6: [CANVA]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Canva Power Ups: 10 Must-Have Apps That Turbo-charge Your Designs
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Learn about several options to make designing easy.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">August 13: [VIDEO]</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">
<i>Video Magic in 60 Seconds. Grab Attention, Spark Emotion, Get Results. </i>Why Attend? You want a template for making videos quickly.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">September 10: [EXCEL]</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> Formatting Secrets for Powerful Spreadsheets</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">
Why Attend: You want to learn more about polishing your spreadsheets<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ451UP7kaAxSCpetZ4Chrstua41BxYcjK9H3SNY7EyKsrO9gQIjfQJ-Ms_3lextGvGnUIZDwq2e55eVvuzsNoUrPFsf8IeZvz7vF13eB_rdr7KhETYIN5Zp4=&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank"><span style="color:white;text-decoration:none">View
Webinars and Register Here</span></a> <o:p></o:p></span></b></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1053" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">GRAPHICS - Snag That Shade: Pick Any Color on Your Screen with ColorZilla<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Have you ever found a color
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">on a website page that you wanted to
<i>exactly match</i> in a document or presentation? Or maybe you'd like to <i>pull a complementary shade out of a picture</i> to use in a heading font color?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The problem is ...
<b>how can you find the<i> exact color code</i> to use?</b> Well, there are tools called "color pickers" or "eyedroppers" that help you zero-in on the exact shade.
<b>They can give you the RGB (Red, Green, Blue) and Hex codes (#123456)</b> to use in other places.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="291" height="192" style="width:3.0297in;height:2.0in" id="_x0000_i1051" src="https://files.constantcontact.com/ee1208b4001/8b84a05f-7187-4bec-a492-95bc634936cc.png?rdr=true" alt="A color picker tool hovers over the blue letter G in the Google logo showing color values and a blue selection circle"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">In case you're not familiar</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> with these terms,
<i>HEX </i>(short for hexadecimal), along with its sister <i>RGB</i>, are languages to define and represent shades of colors.
<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">HEX is a number system that uses 16 distinct symbols to represent numbers, typically the digits 0-9 and the letters A-F. The letters A through F represent the decimal values 10
through 15, respectively. <o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">RGB is the process of which Red, Green and Blue combine to make colors using three sets of numbers with a range of 0-255. (One set for red tones, one for green, and one for blue
tones.)<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">For instance,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> in the Google logo image, the official shade of blue in the logo in
HEX is #4285F4. In RGB it would be represented as Red 66, Green 133, Blue 244).<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h3 style="margin:0in"><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5E81CA">What Can You Do ... And Which Tool to Use<o:p></o:p></span></h3>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">When you have the color codes you can do things like…</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Match the right shades from a<i> company logo</i> so that you can be consistent with the brand guidelines.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Pull a color from an
<i>image </i>on a website so that you can use it in a graphic you're creating in a different document.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Coordinate the color of a
<i>heading font </i>in a Word document with an image on the page.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Using a Color Picker makes it easy to find the exact color code of a particular item that you are viewing.
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">This type of tool lets you simply mouse over an element on your screen and the software will reveal both the Hex and the RGB color numbers.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">One Free Tool We Like</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Now, there are many types of Color Pickers or Eyedroppers. For instance, PowerPoint has one built-in.
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ43wC0q5PMH6UkPcHUISarEgL32DILMsxUlMh329whi-Luf_5lUTjChwqzkhavzt3HKWEcEaF0stw_eUhwWv1vru5eC5GC80JPsdM24TGW2_bopLq-Mkn2WYQ3ZFpU_zFG1YHSL6BQjPUTB1f1f3OkVXYpwqXVzLtIw==&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank">
<b><span style="color:#315FC3">See how to use it here</span></b></a>. And many graphics programs (like SnagIt or Canva) incorporate this tool as well.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="314" height="209" style="width:3.2738in;height:2.1785in" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/9192af87-f495-4216-8bbd-20fb0b4ccde4.png?rdr=true" alt="Screenshot of the ColorZilla for Chrome webpage showing its colorful logo and a description of its features for designers"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span class="ql-cursor"><b><span style="font-size:13.0pt;font-family:"Tahoma",sans-serif;color:black"></span></b></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">But what if you're not a graphics designer and
<b>only need a tool like this occasionally?</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Tahoma",sans-serif;color:black"></span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Well, there is a
<b>free browser extension for Chrome or Firefox called ColorZilla</b> that you can download and use anytime once activated. It sits right in the browser ribbon – at your fingertips to use when needed. <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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</div>
</td>
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</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Get the ColorZilla Extension<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> This isn’t software that you download to your computer, but an
<i>extension </i>which is an app for your web browser displayed in the top right corner. (Search for "extension" in the Tech-Talk database for more info.)<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Install for Chrome</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l3 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">First, if you use the Chrome browser, go to
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ4yqenn-UUE4QyDnqyW50Mchao6MaFkd-zRJ-co4f0Xoh_nkKxEtcYhIIsLTQ44hY8Guh6m-h9-Z89Qz87QxuSUcn-owiZ039hM752FtpKE-l&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank">
<b><span style="color:#315FC3">https://www.colorzilla.com/chrome</span></b></a> and click the
<b>Install ColorZilla</b> button to download and follow the installation instructions.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Next, in Chrome, if you'd like to pin the extension so that it conveniently shows up in your browser toolbar (optional), click the<i> puzzle icon</i>
in Chrome’s toolbar (top-right) and next to ColorZilla in the list, click the <i>
Pin icon </i>to add it so it's always visible.<o:p></o:p></span></p>
</td>
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</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="531" height="241" style="width:5.5297in;height:2.5059in" id="_x0000_i1046" src="https://files.constantcontact.com/ee1208b4001/2c8351e1-bff4-4e46-866f-a5d605500762.png?rdr=true" alt="A browser window shows the Extensions menu with ColorZilla selected and highlighted and a red arrow points to the Extensions icon"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
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</div>
</td>
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</tbody>
</table>
</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Install for Firefox</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt;float:right">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="257" height="130" style="width:2.6726in;height:1.3571in" id="_x0000_i1044" src="https://files.constantcontact.com/ee1208b4001/2f83bde4-3c06-4ae6-a7cd-04dff643bb35.png?rdr=true" alt="Popup message confirms ColorZilla extension was added with a checked box to pin it to the toolbar and an OK button"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If you use Mozilla Firefox, go to
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ4yqenn-UUE4QyiTA4xWe0JyHtR2ExyCzyLuIxYLXrKpHcrGyLPFPJoz1jrUZFazEvsu2kPKhPxHwC3pqaUTSoh0LsN9ISZFPY_5o8JCDl1dmpFu6AUqatvE=&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank">
<b><span style="color:#315FC3">https://www.colorzilla.com/firefox</span></b></a> and click the<i> Install ColorZilla</i> button to download and follow the installation instructions. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">TIP:</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> Watch for the
<i>Pin extension to toolbar</i> checkbox to add it to your Firefox toolbar.<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Use the Eyedropper Tool<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">When you find a color on a website page that you'd like to identify:<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt;float:right">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="233" height="175" style="width:2.4285in;height:1.8214in" id="_x0000_i1041" src="https://files.constantcontact.com/ee1208b4001/8c40293e-fce4-4b78-be64-6185166034c4.png?rdr=true" alt="View of ColorZilla dropdown with a red arrow pointing to the colordropper icon"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Click the
<i>ColorZilla icon</i> in the browser toolbar.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">At the top of the dropdown, the
<i>Page Color Picker Active</i> should be displayed (flashing).<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Move your mouse over the area of the page that you want to select a color value. Your mouse will turn into crosshairs (+) and you'll see a live preview
of the color (see image below). <b>NOTE</b>: In Chrome, there will be a larger circle surrounding the crosshairs.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Click to
<i>select </i>a color.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">View and Copy the Color<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l6 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The color code (Hex, RGB, etc.) is now
<b>copied to your clipboard automatically</b> so that you can paste it into another platform. The RGB and HEX values will be displayed at the top of the screen.<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="503" height="266" style="width:5.244in;height:2.7738in" id="_x0000_i1040" src="https://files.constantcontact.com/ee1208b4001/89b609e2-e226-432b-bc89-aa6fd84201f0.png?rdr=true" alt="A color picker tool selects a blue shade from a Tech-Talk website banner indicated by a red arrow"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l8 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">From the ColorZilla dropdown menu, you can choose
<i>Color Picker Panel or Picked Color History</i> to see a display of the current color, and other colors that you have selected.<o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="397" height="255" style="width:4.1309in;height:2.6607in" id="_x0000_i1039" src="https://files.constantcontact.com/ee1208b4001/64a847bb-491c-44d6-8628-adf2b5fed21d.png?rdr=true" alt="A color picker tool is open showing a blue shade selected with its RGB and HSL values displayed"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Pick a Color from a Document or File on Your Computer OUTSIDE the Browser Window<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">You can also pick a color with ColorZilla that is
<i>not </i>on a website page.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt;float:right">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
<tr>
<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="200" height="118" style="width:2.0833in;height:1.2261in" id="_x0000_i1036" src="https://files.constantcontact.com/ee1208b4001/51f25e1b-f36f-40ca-b39a-42dd0cf759a1.png?rdr=true" alt="A red arrow points to Pick Color Outside Browser in a browser color picker extension menu"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</tbody>
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</td>
</tr>
</tbody>
</table>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l7 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Open a Chrome or Firefox browser window to access ColorZilla.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l7 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Move the doc, file, etc… near the browser window.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l7 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Go to
<i>ColorZilla</i> in the browser and from the dropdown select <i>Pick Color Outside Browser. </i>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l7 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Move your mouse to the area you'd like to pick a color and click to select it.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="559" height="284" style="width:5.8214in;height:2.9583in" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/d3ce1f76-b900-4187-8141-4211b2ebf06e.png?rdr=true" alt="A red arrow shows copying a color from a web browser with ColorZilla to a sunflower image in a Word document"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">NOTE:
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">In the image above, the browser window is on the left and a Word document is displayed on the right. We are using ColorZilla in Chrome to pick a shade of yellow from the
flower in the image inside the Word document.<o:p></o:p></span></p>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 3.75pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
</td>
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</tbody>
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</div>
</td>
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</tbody>
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</div>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="margin-right:3.5pt;float:left">
<tbody>
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<td style="padding:0in 0in 7.5pt 0in;height:.75pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1033" src="https://files.constantcontact.com/ee1208b4001/e565d7d1-215e-487a-8e78-f332113e7825.jpg?rdr=true"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
</td>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Communications: Phone<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Is Your Voicemail Hurting Your Image?</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">When was the last time</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> you called your own office number—on purpose—just to hear what
others experience?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Recently, I called an organization. No one answered (expected), but what happened next was eye-opening.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">First, a recorded voice said</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">, “<i>No one is here to take your call,</i>” followed
by a crackly list of confusing options. I chose to leave a message for a staff member by pressing #.
<b>Instead of going to voicemail</b>… it said “Goodbye” and disconnected me!<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">That’s a poor impression ... and a missed opportunity.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">A Similar Mis-Step</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">There are other times when I reach a person’s voicemail and hear,
<i>“I’ll be out until February 3rd.”</i> The problem is that I'm calling on March 20th.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Outdated messages, poor audio quality, and unclear instructions all signal that no one’s paying attention—and they frustrate callers.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The Fix? Audit Your System.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Take five minutes this week and
<b>call your own number.</b> Is your message:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Clear and pleasant?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Current and accurate?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Easy to follow?<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Friendly and helpful?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Whether it’s your personal voicemail</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> or your department’s automated system, the experience
matters. A confusing or outdated message can tarnish your professionalism—or worse, drive people away.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Test your phone like a stranger would</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">. What impression are you giving?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 3.75pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="margin-right:3.5pt;float:left">
<tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0">
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ49bSRuoA9Bt-__IbbIYfKuR0g6cJRdX3uSPQQwfK3ABxoFnday6074lpan4YNuYFWFEuRZVDFEQZeFUqp2M0d-863DFPCXDOQwaABRyvQLYx&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="273" height="183" style="width:2.8392in;height:1.9047in" id="_x0000_i1030" src="https://files.constantcontact.com/ee1208b4001/0091e766-eacd-41a9-87a5-f6588196ba86.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1029" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<h2 align="center" style="margin:0in;text-align:center"><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ49bSRuoA9Bt-__IbbIYfKuR0g6cJRdX3uSPQQwfK3ABxoFnday6074lpan4YNuYFWFEuRZVDFEQZeFUqp2M0d--kn8n1xiJ7LnZPMtNCS56w&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank"><span style="color:#315FC3">www.Tech-Talk.com</span></a><o:p></o:p></span></h2>
<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">When was the last time</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<b>you visited </b>the Tech-Talk online resource? It has all kinds of fun ways to solve issues, discover new ideas, and hone your skills!</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<h2 style="margin:0in"><span class="ql-cursor"><span style="font-size:16.5pt;font-family:"Tahoma",sans-serif;color:#315FC3"></span></span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#315FC3">We're here to help!</span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><o:p></o:p></span></h2>
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some fun tool you've heard about. </span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001iPvv2cAzu-omOxP3XPv3U3Jl2rW8VTsnk7C7DsCkx7_eXamPu3GJ40FKeJsAQyuP7APE-y3P2jSB-NOky4uGVB5bT66SgAXKY4X7GPR-_NNJRMU6Vd2Fn7BjizJJAOrM8G3_ZsF03fG1i9-e6ahno-FLGJ2sdbZHdeg6508mi0o=&c=QM_En1ZQflRC4c0SDoiK7bQmsv1ldjCk16azx-GkIaDZKxpiVle5RA==&ch=NAn29JRJ2qhX-K1ABsaY8e3_0gsurA9l6uPG96Zp6rlsszGbcXeVog==" target="_blank"><b><span style="font-size:13.5pt;color:#315FC3">Use
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2025 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif">Cheers,</span><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><br>
</span><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Darci Hanning, MLIS (she/her/hers)</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: <u><span style="color:#215E99"><a href="https://slo.oregon.gov/conted/"><span style="color:#215E99">https://slo.oregon.gov/conted/</span></a></span></u></b></span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">State Library of Oregon
<b>|</b> Library Support and Development Services</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">971-375-3491
<b>|</b> <u><span style="color:#215E99"><a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#215E99">darci.hanning@slo.oregon.gov</span></a></span></u>
<b>|</b> <u><span style="color:#215E99"><a href="http://www.oregon.gov/library"><span style="color:#215E99">www.oregon.gov/library</span></a></span></u></span><o:p></o:p></p>
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