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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Aptos Display",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">Having trouble reading this email?<br>
You can view the <b><a href="https://www.tech-talk.com/using-symbols-for-better-search-results.html">tech tip</a></b> and the
<b><u><a href="https://www.tech-talk.com/1-most-powerful-question.html">communication tip</a></u></b> online instead at:<br>
<u><a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a></u><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">When prompted for a
<b>username </b>and<b> password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Aptos Display",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and
Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0119in;height:.0119in" id="_x0000_i1055" src="https://opiayfbab.cc.rs6.net/on.jsp?ca=71a45474-57c9-408b-997b-6925af63db91&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNs_xwdKjqorXlBahTDvoCdT6TQCIRRefnG9r3DE0YS-a3K8F_otNdjQBe0oW8l719TG8HUPA1iNRJD7MXxaVq6NqiDkNcu_thxTCcjuq8L07bAO4ZsoUZhQHnWL71tj0AQlKjgMsZimQ6oobUd7S6FLfjxuSqrJCvkJQPgsalEuKoBKwCTtmYDcyI7E20YgiurdkMnLy_7PwPEXl51Mi5BV4=&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA==" target="_blank">
<b><span style="color:#315FC3">Chris Briggs</span></b></a> on <a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNs_xwdKjqorXlTzbo3tRUl77baeueFzGYIAZLz4G1rhc4iJMjcmtQUw8h1sO2EgOje5haSMoPG6RrABYH_sIQKcfB6YP17WtaFP_jhWu_-GFyufKuAHY8rF3tW-nuh68T2mSEE-BSM4Egp3JbScVTvYETyNG7eDCUNDfdOjp2vbltD9I59JNa5gcPhxYs5vNchAh6MpCWbVox_UPnNlubcXhyM9PWrhGeps488T3ct3Hw5MZrmu6ZZCTFyZcfwQpfsXn0puuGCEoM3sQw05GGSiVPnTqA4_DBwL8Qn-FZ4jrn&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<h3 style="margin:0in"><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5E81CA">Fond Farewell to Deb ... Warm Welcome to Eileen and Erik<o:p></o:p></span></h3>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">What do you do when your partner</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> of 20 years changes directions and moves into the
wellness industry: teaching, coordinating, supporting? Yes, Deb is starting a whole new life segment this September! We wish her well!<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">So, we build a new team
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">to fill her shoes, right? Welcome Eileen Anderson (writing) and Erik Handy (video and support)! They have come up the learning curve quickly and have been a treasure to
find. You'll be pleased I'm sure!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: Webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are one
hour long. </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">September 10: [EXCEL]</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> From Boring to Brilliant: Spreadsheet Formatting Made Easy</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">
Why Attend: You want to learn more about polishing your spreadsheets.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">September 24: [OFFICE]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Office Design Secrets: How to Make Your Documents Pop</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> Why Attend: You want
to uplevel your design skills.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">October 8: [EXCEL]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Tired of Drab Reports? Pivot Tables Will Change Everything!
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Why Attend: You want a quick way to learn to create pivot tables.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">October 22: [LEADERSHIP]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Meeting Mastery: Skills Every Leader Needs
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Why Attend: You want to learn how to lead meetings that are focused, respectful, and productive.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNswZeWGjlWAoW8ALiKFr7fTIUb5T3-Ie3HGfK98bjrYlaSNj9hOGRmSx7X2G1ucCH4uugbLUzKtCUYDTl3fl9cOAmGot7csvnbB7nlMA8UijZEMVYpWBALX0=&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA==" target="_blank"><span style="color:white;text-decoration:none">View
Webinars and Register Here</span></a> <o:p></o:p></span></b></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">INTERNET - Using Symbols for Better Search Results<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Have you ever searched online</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">… and still couldn’t find what you wanted? Maybe you
had trouble remembering the exact name of the product. Or you wanted results that combined two ideas. Perhaps you kept seeing the wrong thing over and over.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">That’s where
<i>search symbols</i> and <i>operators</i> can save the day</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">! They’re special
<i>characters </i>you type into the search box to help <i>narrow </i>your results and save time.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Let’s look at three (3) techniques using these symbols
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">to find exactly what you want!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">1. Finding the Exact Match and Keeping Terms Together<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">When you put a word or phrase inside
<i>quotes</i>,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> the search engine looks for the
<i>exact </i>wording. It only shows the results with the words together <b>in the same order. </b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Examples</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“George Washington Carver”
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">You’ll see pages with his full name, not just George Washington.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Renewable energy”</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> This shows only results where those
two words appear together. You won't find any with just energy.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="230" height="143" style="width:2.3928in;height:1.494in" id="_x0000_i1036" src="https://files.constantcontact.com/ee1208b4001/8a5fd74e-561c-4926-801e-0fa73ef1dce9.png?rdr=true" alt="Close-up of a persons hands typing on a laptop keyboard on a dark surface."></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">2. Leave Out Words You Don't Want<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Add a
<i>minus sign</i> (-) right before a word to remove it </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">from your search results. This is handy<b> when a term has more than one meaning.</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Examples</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Apple pie recipe” -pinterest.</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> Here we combined exact
results with quotes AND excluding a word. You’ll see results of apple pie recipes, but not from the Pinterest website.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Jaguar -car.
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">This shows information about the animal, not the car brand.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">3. Fill in the Blank<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The
<i>asterisk</i> (*) is a wildcard.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> It stands in for
<b>one or more <i>unknown </i>words </b>in your search. Use it when you can’t remember a complete phrase, want variations, or need multiple possibilities.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Examples</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l3 level1 lfo3">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Canon PowerShot *400 Camer</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">a This finds “Canon PowerShot
SX400,” “Canon PowerShot ELPH3400,” and other similar names.<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Best * for beginners”
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">This shows you results like “best camera for beginners”, “best books for beginners”, or “best apps for beginners.”<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span class="ql-cursor"><span style="font-size:13.0pt;font-family:"Tahoma",sans-serif;color:black"></span></span><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">TIP:</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">
<b>You can <i>combine </i>these</b> symbols and operators to get even more precise results!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Communications: Talking<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The #1 Most Powerful Phrase</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Today's powerful sentence reveals
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">much needed information and perspective whenever you use it. No matter what someone says to you, making a simple reply (such as "thank you" or "Hmmm") and then asking:<i> <b>What
makes you say that </b></i>can change the whole direction of the conversation.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">BE sure to ask it</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> <b>before </b>you start to give your real answer or make a comment.
If you do this, it can result in a <b>whole new understanding</b> of what your colleague had in mind.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If it’s a <i>contentious </i>situation</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">, asking, “<i>What makes you say that?</i>”
can add some clarity or it can bring to the surface the underlying issue.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If it’s a <i>suggestion</i></span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> </span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">made
in a project discussion, asking, “<i>What makes you say that?</i>” may reveal a concern or an alternative perspective.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If it’s a
<i>situation </i></span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">where you’ve just received a compliment, asking,
<i>“What makes you say that?</i>” will result in your hearing something you did not expect … and which will make the nice comment even more meaningful<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<h3 style="margin:0in"><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#1E6DAD">The Secret to Getting a Great Response</span><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#5E81CA"><o:p></o:p></span></h3>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">OK, just rebounding with, “<i>What makes you say that?</i>” has a certain art to it because you don’t want to come across as challenging or difficult.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">The secret is to acknowledge</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> the person’s statement <b><i>first </i></b>in a non-committal
way. That way they know you heard them and are ready to listen.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">For example,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> when someone says something, you reply with…<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“OK … what makes you say that?”<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Yes … what makes you say that?”<o:p></o:p></span></i></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Interesting … what makes you say that?”<o:p></o:p></span></i></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Hmm … what makes you say that?”<o:p></o:p></span></i></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">And second</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">, say in a
<b>light-hearted, oh-by-the-way-manner</b>, “<i>What makes you say that?”</i><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Try using this technique just for fun</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> to see what happens. Maybe challenge yourself
to use it three times in one day. That ought to plant the idea firmly in your communications resource bucket!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNsx04VRAT3Vq0-7_CENyL8Qq2w6fWQlTdHkdA0p4kn6Y_bjMUuUba7E0sk-_g5RH1nv-kRNyPmzRz-Cx-pqjF0Vrtv2rofyOkl8LMz9MLb32A&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="273" height="183" style="width:2.8452in;height:1.9047in" id="_x0000_i1030" src="https://files.constantcontact.com/ee1208b4001/0091e766-eacd-41a9-87a5-f6588196ba86.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1029" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h2 align="center" style="margin:0in;text-align:center"><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNsx04VRAT3Vq0-7_CENyL8Qq2w6fWQlTdHkdA0p4kn6Y_bjMUuUba7E0sk-_g5RH1nv-kRNyPmzRz-Cx-pqjF0Vpll9W1_RwD2ct8Ye6P4Yfv&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA==" target="_blank"><span style="color:#315FC3">www.Tech-Talk.com</span></a><o:p></o:p></span></h2>
<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">When was the last time</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<b>you visited </b>the Tech-Talk online resource? It has all kinds of fun ways to solve issues, discover new ideas, and hone your skills!</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1028" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0119in" id="_x0000_i1027" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h2 style="margin:0in"><span style="font-size:16.5pt;font-family:"Tahoma",sans-serif;color:#315FC3"></span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#315FC3">We're here to help!</span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><o:p></o:p></span></h2>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Tell us</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black"> what you are unclear about ... a new technique you'd like to learn ... or
some fun tool you've heard about. </span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001sJyxp4yUS3DWtOAiwDy94_1YK4AXtifvDfZ6VAJpUxPnm2Z8E1QNs_CP-DhlGMDaxzUUAuf-q_vPKgQgAvGk8OqH-bi6K9mwhEud1P9zWY9GfcqaT-GC1vLEMCywK3wJmlyA3zUSYulhCXicikP5axb4653SkzwQNHmzJWZXBug=&c=3MMw-W61ytkr12YI0FLO58k8eNjeiElC74DD1KXnh3tynQANXCWlDg==&ch=ANJkAp7i-dDzDQWH_TTIPzU9D8DU5wORNhv50u5DHfG2dghavLtVCA==" target="_blank"><b><span style="font-size:13.5pt;color:#315FC3">Use
this form!</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2025 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">Darci Hanning, MLIS (she/her/hers)</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: <u><span style="color:#215E99"><a href="https://slo.oregon.gov/conted/"><span style="color:#215E99">https://slo.oregon.gov/conted/</span></a></span></u></b></span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">State Library of Oregon
<b>|</b> Library Support and Development Services</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">971-375-3491
<b>|</b> <u><span style="color:#215E99"><a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#215E99">darci.hanning@slo.oregon.gov</span></a></span></u>
<b>|</b> <u><span style="color:#215E99"><a href="http://www.oregon.gov/library"><span style="color:#215E99">www.oregon.gov/library</span></a></span></u></span><o:p></o:p></p>
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<img border="0" width="408" height="51" style="width:4.25in;height:.5297in" id="Picture_x0020_278439771" src="cid:image001.png@01DC1D75.904EE160" alt="State Library of Oregon (Logo)"></span><o:p></o:p></p>
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