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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Aptos Display",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">Having trouble reading this email?<br>
You can view the <b><a href="https://www.tech-talk.com/reduce-email-distraction-with-the-jumplist.html">tech tip</a></b> and the
<b><u><a href="https://www.tech-talk.com/listening-skills-repeat-what-you-hear.html">communication tip</a></u></b> online instead at:<br>
<u><a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a></u><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">When prompted for a
<b>username </b>and<b> password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Aptos Display",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and
Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0119in;height:.0119in" id="_x0000_i1052" src="https://opiayfbab.cc.rs6.net/on.jsp?ca=dd0a9b73-6035-4b4a-8be8-8d42a5a5c4dd&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGXK5uTqZaxbrHl4bSq8Uvga8gwsoEDPtmIp4Eyenb2gVykLKRgONOjMKqAOtcDBKpeL_8YngEzkJn91pb-PiH41GQfJxOAVPIaFSBf0g2LZ8uiam0N_77KGehgdwCe1zNFqoOVjy0E2hHdgUNtGNeBqej3_rJWwpnQ==&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="600" height="339" style="width:6.25in;height:3.5297in" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/5f5e10ff-ee91-4b20-b8a5-24879bafe46f.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0476in;height:.0119in" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGXK5uTqZaxbrvCx73JUGYsagc4daa1DSRAJR5XxF1X6nb3myLjt96TzFhWWqJMw99e34XhhomelxVQkS8yBlNNrH5KXPmLhFbwBJIkdIZ9Esm-UGJ6ZR7O1DD3C0pZIKAbdt-ZN7VH5v0Zq67nNjP33FtOjbAzwiQeLo25WRn0N4VFu7RefwAULTT-99npJ4d02Bsph_3FeMyc5RugYFET78Kn8B0qlkHA==&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww==" target="_blank">
<b><span style="color:#315FC3">Diane Alkier</span></b></a> on <a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGXK5uTqZaxbrX-IaRIX9IsQVyGUAnv8yHNZapzdmHo2YjbHUjfLysVgvcdgvW6BqdEQjpKN9g9Q09yW5I79rm5HjeiuWnKNRxCCnzr9XHt_YMAgGW7lmvPN4jpffY9AtOL7m4wIqFALmj3LlN-EHUxz4Vcls6sHPJlAugipR08GHAJwm7rP0J3xslCvaET5EvYk9g1Mcl8DQNIfXf4USB8PUEYqIB_8Sw1sFUA6ny0_zIt6z-VseSdk=&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0476in;height:.0119in" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0476in;height:.0119in" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: Webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are one
hour long. </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">October 8: [EXCEL]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Tired of Drab Reports? Pivot Tables Will Change Everything!
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Why Attend: You want a quick way to learn to create pivot tables.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">October 22: [LEADERSHIP]
</span></b><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Meeting Mastery: Skills Every Leader Needs
</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Why Attend: You want to learn how to lead meetings that are focused, respectful, and productive.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">November 5</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: <b>[EMAIL</b>]<i> Organizing Email: Clear the Clutter, Stay in Control.</i> Why
Attend: You're tired of inbox overload and want ways to reduce it.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">November 12: [INTERNET] </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGXjwdauYTHJ-1j0LMWhUjkt4zcqikokr2pWoM1b-vz03Bbh9MC6OhSH6zDuJztN4XlVU6rV2kpDCgxEO0F5pRQR-vyGWyJRBbrSEIq-QjfNToVYb9kOeJvU5nv13PT5YNRnJA8gxw_gU9w_VDh1Qurkf_NOM4IKwFQ==&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww==" target="_blank"><i><span style="color:windowtext;text-decoration:none">Internet
Search Techniques: Search Smarter, Save Time</span></i></a>. Why Attend: You want faster and more efficient search results.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGWw7WMHrETMpg6qAGBmYFMk7LkLr5vzQ7uJvK8q11xF6dfe_CpA0-P8XxIeamnMKlDQUKkLJXWWD5A2wXJeBpxCCTjaO5PvUnV0g3Ex7xiT7SjV1nwVpY3I=&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww==" target="_blank"><span style="color:white;text-decoration:none">View
Webinars and Register Here</span></a> <o:p></o:p></span></b></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">OUTLOOK - Reduce Email Distraction with the Jumplist<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="200" height="143" style="width:2.0833in;height:1.488in" id="_x0000_i1041" src="https://files.constantcontact.com/ee1208b4001/81cf31b5-d31b-459d-97b7-8a319d6428c0.png?rdr=true"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Do you ever find</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> yourself spending time focused on your emails when you have other
work to do? Having Outlook open whenever you are using your computer can be a huge distraction.
<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">I'm always being distracted by emails when I:</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Get new notifications.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Am curious about new emails from people.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Have so many unread messages that I feel overwhelmed.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l1 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Need extra time to reorient myself to my original job when I stop to answer an email.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">One solution is to close Outlook</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">.<b> But, what happens when
</b>you still need to send a quick email? Or add a new event to your calendar? Do you have to reopen Outlook and face a flood of distractions?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">There is a solution</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> for minimizing email distractions and still use your time effectively. <b>If
you have Outlook on your desktop</b>, there is a shortcut you can use. <b>It’s called a
<i>Jumplist</i></b>. It lets you initiate tasks without <i>opening </i>the email software so you aren't continually distracted.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Using the Jumplist from Your Taskbar<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">First, it's important to note that the
<i>Jumplist</i> is only for <i>new </i>tasks.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> If you need to
<i>reply </i>to an email or <i>update </i>contacts or calendar events, you will still need to open Outlook ...but you can choose
<i>when,</i> so you remain focused.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If you have the Outlook icon
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">on your taskbar (instead of having the app open), you can:<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Send a new email message<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Create a new appointment<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Create a new meeting<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Set up a new contact<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Create a new task<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">This means all you have to do is<b>
<i>right-click</i> on the icon in your taskbar. </b>The menu window will open. (<b>This is the Jumplist.)
</b>Choose the task you would like to do.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">This way, only one type of activity will open. Outlook itself stays closed in the background.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Adding Outlook Icon to Your Taskbar<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If you don’t see the icon on your taskbar</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> at the bottom of your screen, you can pin
it there in a few different ways.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt;float:right">
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="180" height="247" style="width:1.875in;height:2.5773in" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/13d4abe7-4cbf-4154-84c9-77b63448ab89.png?rdr=true"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If Outlook is open, the icon will be temporarily showing on the taskbar. So,<b> right-click on it and select “Pin to taskbar”
</b>so it will always be available. <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Or, you can go to the
<b>Windows icon (Start Menu) </b>and find Outlook. Right-click on it and choose “Pin to taskbar.”
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l2 level1 lfo3">
<![if !supportLists]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If you don’t see Outlook app icon when you open the
<i>Start </i>menu, <b>you can select the <i>All </i>button</b> (upper right corner) to view every app on your computer. Find Outlook from the list and right-click to choose “Pin to taskbar.”
<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Now the Jumplist is only one
<i>right</i>-click away on your taskbar!</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1033" src="https://files.constantcontact.com/ee1208b4001/e565d7d1-215e-487a-8e78-f332113e7825.jpg?rdr=true"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Communications<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Dealing with difficult people</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Dealing with crotchety or irritating people</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> without losing your temper is tough… but
totally doable with practice. <o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Here’s a strategy...</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Pause and breathe
</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">– Take a slow breath before responding. Even a three-second pause can prevent a reactive outburst.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Detach emotionally</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> – Remind yourself their attitude reflects them, not you. Don’t
take their irritability personally.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Use active listening</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> – Sometimes just being heard calms people down. Repeat key points
back to show understanding without agreeing.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Set boundaries calmly</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> – Politely assert what’s acceptable and what isn’t. For example:
“I hear you, but I can’t continue if we yell at each other.”<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Focus on solutions, not personalities</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> – Shift the conversation toward fixing the issue
instead of engaging in criticism or complaints.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Take breaks if needed</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> – Step away briefly to regain composure before responding.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1607in;height:.0119in" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001RUYXz8Y8bF1TMsZoWfVUkj2CSuAnhnpo5CXBvYfQhxILYDjrmmVnGXafsx_zhPPodGpyxujJtS0NWlBjKCSyBnMsTLhndkoWex1qfGBQU8tgHwrdSsPhxtDfbOOTRkeHznPiNlRWmSs-hD02Nu1hh1pd6P6_rSxS&c=7OLdVDGVyTOZmyM8r0IOhyNbFnUlqhQvEbfwUgnRM3S42dNtPTkwPA==&ch=oGJXq0LdBDUd-dbxPevPgRKpwHuE8agRrEuZxqLkMlGbsiieCtX8Ww=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="273" height="183" style="width:2.8392in;height:1.9047in" id="_x0000_i1029" src="https://files.constantcontact.com/ee1208b4001/0091e766-eacd-41a9-87a5-f6588196ba86.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">When was the last time</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2025 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Calibri",sans-serif">Darci Hanning, MLIS (she/her/hers)</span></b><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: <u><span style="color:#215E99"><a href="https://slo.oregon.gov/conted/"><span style="color:#215E99">https://slo.oregon.gov/conted/</span></a></span></u></b></span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">State Library of Oregon
<b>|</b> Library Support and Development Services</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">971-375-3491
<b>|</b> <u><span style="color:#215E99"><a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#215E99">darci.hanning@slo.oregon.gov</span></a></span></u>
<b>|</b> <u><span style="color:#215E99"><a href="http://www.oregon.gov/library"><span style="color:#215E99">www.oregon.gov/library</span></a></span></u></span><o:p></o:p></p>
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<img border="0" width="408" height="51" style="width:4.25in;height:.5297in" id="Picture_x0020_1655759832" src="cid:image001.png@01DC32B3.3E8A0640" alt="State Library of Oregon (Logo)"></span><o:p></o:p></p>
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