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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Aptos Display",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">Having trouble reading this email?
<br>
You can view the <b><a href="https://www.tech-talk.com/passkeys-the-end-for-password-nightmares.html">tech tip</a></b> and the
<b><a href="https://www.tech-talk.com/respectfully-asking-about-task-completion.html">communications tip</a></b> online instead at:<br>
<u><a href="https://www.tech-talk.com/login/oregon">https://www.tech-talk.com/login/oregon</a>
</u><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Aptos Display",sans-serif">When prompted for a
<b>username </b>and<b> password, </b>use ORLIBTECH for both.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt;font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Aptos Display",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and
Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span><span style="font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw9x0GTCcgdQWr9AwmpWz2kYhu2L94eDerxmml70uwY57lSZ341YZ8N9jFUu0D-IoxdgdFZi90FP-1-kFh20oZa5a7RGYRLPdifn6EkHUJDl-U1ulNJCVT0_HNTb95lRz_yUJ0C6WWRrRF1PbFVZEcn59hiLXymPcYPUk12-QRNd0sEj3kvUJItJMPCdXZlpjvFhKXcVsMfxmR4cOgvPC2p0I=&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank">
<b><span style="color:#315FC3">FlyD</span></b></a> on <a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw9x0GTCcgdQWrO_cAxqnfeV60PJ_WgOemOdmaEc-uQiFy6Jmkp05ZzHDXhFIR6SQ_l2hWP_pgb6lXvYSiXwIwBbTeRofumqv55ruaQ0kxs7g5OeTThOKXdqQL5Ua0tX8gRcrE6kJdiwQGIPS64t577KHoUGu6UAqV31FRH5VwLv17IRk4hAX3wmQKjb6k-2uJihjh7JoSLHv0O4eMx6eyN12mTr7lxf7MZvRiFCsXI3JXzclo-ngd2_KJVix7FSzlUQ0aqO-6NU_k&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#C03E30">NOTE</span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">: Webinars begin at 3 pm ET / 2 pm CT / 1 pm MT / 12 Noon PT and are one
hour long. </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">January 14: [CYBERSECURITY]</span></b><i><span style="font-family:"Times New Roman",serif;color:black"> Say Goodbye to Password Hassles with Passkeys! </span></i><b><span style="font-family:"Times New Roman",serif;color:black">Why</span></b><span style="font-family:"Times New Roman",serif;color:black"> <b>Attend</b>?
You want safer logins for your online accounts.</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">January 28: [COMMUNICATION] </span></b><i><span style="font-family:"Times New Roman",serif;color:black">OurStoryBridge: Connecting the Past and Present! </span></i><b><span style="font-family:"Times New Roman",serif;color:black">Why
Attend</span></b><span style="font-family:"Times New Roman",serif;color:black">? You want to capture people’s stories in your community, knowing that <i>online</i>, <i>brief</i> oral histories are the way to do it in the 21st century.</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">February 11: [GOOGLE FORMS & AI]</span></b><i><span style="font-family:"Times New Roman",serif;color:black"> Let AI Reveal the Story Behind Your Google Form Responses</span></i><b><span style="font-family:"Times New Roman",serif;color:black">. Why
Attend? </span></b><span style="font-family:"Times New Roman",serif;color:black">You gather data with forms and want immediate analysis of trends and summaries.</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Tahoma",sans-serif;color:black"></span></b><b><span style="font-family:"Times New Roman",serif;color:black">February 25: [WEB TOOLS]<i> </i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">Discover
10 Free Web Tools We Use Continually<b>. </b></span></i><b><span style="font-family:"Times New Roman",serif;color:black">Why Attend? </span></b><span style="font-family:"Times New Roman",serif;color:black">You enjoy knowing the perfect tool for things you
do regularly so that you’re productive and creative.</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw92N3Btxa5b7AiZCyhNjmYmBDlcxto300zQsQ9OCswDrZA3h2pIeZ2vRvweYO69PRjuAB4uKXcbnzvJMvIsTvinoXD86QebHdekkE0AfOdFBAOw8QnBZGypk=&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank"><span style="color:white;text-decoration:none">View
Webinars and Register Here</span></a> <o:p></o:p></span></b></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">CYBERSECURITY - Passkeys Replacing Passwords
<o:p></o:p></span></h1>
<p><i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="236" height="277" style="width:2.4583in;height:2.8809in" id="_x0000_i1041" src="https://files.constantcontact.com/ee1208b4001/4323e90c-af08-43a5-87a8-31fdee3d3d3d.png?rdr=true" alt="passkey"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If you’ve ever stared at a login screen,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> trying to remember a password, thinking “Was
it the dog’s name… or the dog’s name plus a number… or the dog’s name with an exclamation point?” — you are not alone.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Passwords have officially become a mess.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">We’re told to make them long… complicated… unique for every site… never write them down… and change them often.<b> No wonder people reuse them or forget them.</b> The system hasn’t
been very human-friendly, right?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">That’s where passkeys come in!</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">What are Passkeys?<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">A passkey is a new, simpler way</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> to sign in to websites and apps — without typing a
password at all. Instead, <b>you unlock your login </b>the same way you unlock your phone or computer … with a
<b>fingerprint, Face ID, or a PIN. </b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><img border="0" width="560" height="282" style="width:5.8333in;height:2.9404in" id="_x0000_i1039" src="https://files.constantcontact.com/ee1208b4001/4bf3374d-4d41-474f-86ed-462ddfbd3422.jpg?rdr=true"></span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">A passkey is a new kind of digital login credential</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> that replaces passwords with a
<i>cryptographically secure</i> method <b>tied to your device</b>. <o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Again, instead of typing a password, you unlock access using your phone or computer ...<b>with biometrics</b> (fingerprint or face scan) or a PIN<b>. </b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Behind the scenes,<b> passkeys use strong security technology</b>, but you don’t have to understand any of that.
<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">What matters is this</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">:<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Your secret never leaves your
<i>device </i>(e.g. phone, computer, iPad). <b>There’s nothing for hackers to steal, and nothing for you to remember.
</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">No more:</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">“Forgot password?” loops<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Password notebooks<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Reusing the same password everywhere<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Falling for fake login pages (phishing)<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Why Are Passkeys Safer Now?<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Passkeys are also much safer</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> because they only work on the
<i>real </i>website you’re visiting.<b> Fake sites can’t trick them.</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">So why are we seeing more of them now?</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Because the big tech platforms finally agreed on a common system… and<b> modern phones, tablets, and computers already support passkeys.</b> Many popular sites are offering them
now, and more are switching every month.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">You won’t wake up tomorrow</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> and find passwords gone everywhere. This is a transition.
For a while, you’ll see both options. But make no mistake… passwords are on their way out.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">WEBINAR: Want to See How Passkeys Work in Real Life?<o:p></o:p></span></h1>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Join our upcoming webinar!
<b>We’ll walk through how to set them up </b>— step by step, no jargon. Yes, it's on January 21, 2026 ... which is short notice, right?<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">But if you can’t make it live? No worries…
<b>you can</b><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw98bwkiMn7-t3daLHEGtnROaJtzsJY8XpOxzxMCmHnFqN_uyXO-z5CHwBp4TS4gNRN0Hkw7Anyqma0qEnYW9ZuyUQ4wh3EDm7TvYbDE21vPUSF8d79mPGTDanWuh42lp-Yw==&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank"><b><span style="color:#315FC3">
watch the recording </span></b></a><b>anytime afterward!</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw98bwkiMn7-t3daLHEGtnROaJtzsJY8XpOxzxMCmHnFqN_uyXO-z5CHwBp4TS4gNRN0Hkw7Anyqma0qEnYW9ZuyUQ4wh3EDm7TvYbDE21vPUSF8d79mPGTDb5EqNN5MedXQ==&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="560" height="373" style="width:5.8333in;height:3.8869in" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/8871d577-8f2e-4850-bbf6-2b9303096345.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Communications: Talking<o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Respectfully asking about task completion</span></i><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Asking a colleague</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> <b>whether a task has been completed
</b>can be sensitive, especially when deadlines are looming, right? Here are some ideas you can use to be respectful and collaborative.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Start by assuming positive intent</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">. Most people want to meet expectations, and beginning
from that place <b>helps prevent defensiveness.</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">1.Frame your question as a request </span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">for information<b> rather than an accusation.</b><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">For example,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> <i>“I’m checking in on the
status so I can coordinate the next steps</i>” sounds far more respectful than<i> “Is this done yet?”</i><o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">2.Tone and timing are critical.</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> Whenever possible, ask privately and use calm, neutral
language.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><span style="font-size:13.0pt;font-family:"Tahoma",sans-serif;color:black"></span></b><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Avoid words that imply frustration or judgment</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">,
such as “<i>still</i>” or “<i>finally</i>.” A steady, professional tone signals partnership rather than pressure.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">3.Providing context also helps</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">. Briefly explain <i>why </i>the task matters or <i>how
it connects</i> to a deadline or shared goal. <b>When colleagues understand the bigger picture</b>, they are more likely to respond openly and productively.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">If the task is not complete,</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> <b>shift the conversation toward <i>solutions</i></b>.
Ask what support is needed or whether timelines should be adjusted.<o:p></o:p></span></p>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black">Respectful communication</span></b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"> builds trust, encourages accountability, and strengthens
working relationships.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw9zVa3hdKYDaAyVGeZ7okgxh0vLMuj84myjhHfqtEwcXffew7YlM7Ai8R0g28EnbWFqT9VTW-u9vqlCPRSCNdPqfd4S2XU52YtSVCne3hFRtd&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw=="><b><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:#315FC3;text-decoration:none"><img border="0" width="273" height="183" style="width:2.8452in;height:1.9047in" id="_x0000_i1030" src="https://files.constantcontact.com/ee1208b4001/0091e766-eacd-41a9-87a5-f6588196ba86.png?rdr=true"></span></b></a><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1029" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<h2 align="center" style="margin:0in;text-align:center"><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw9zVa3hdKYDaAyVGeZ7okgxh0vLMuj84myjhHfqtEwcXffew7YlM7Ai8R0g28EnbWFqT9VTW-u9vqlCPRSCNdPqeOq0PdteRxuvBcWfYRY-JW&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank"><span style="color:#315FC3">www.Tech-Talk.com</span></a><o:p></o:p></span></h2>
<p align="center" style="text-align:center"><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">When was the last time</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
<b>you visited </b>the Tech-Talk online resource? It has all kinds of fun ways to solve issues, discover new ideas, and hone your skills!</span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<h2 style="margin:0in"><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><o:p> </o:p></span></h2>
<h2 style="margin:0in"><span class="ql-cursor"><span style="font-size:16.5pt;font-family:"Tahoma",sans-serif;color:#315FC3"></span></span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#315FC3">We're here to help!</span><span style="font-size:16.5pt;font-family:"Arial",sans-serif;color:#606D78"><o:p></o:p></span></h2>
<p><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Tell us</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black"> what you are unclear about ... a new technique you'd like to learn ... or
some fun tool you've heard about. </span><span style="font-size:13.0pt;font-family:"Times New Roman",serif;color:black"><a href="https://opiayfbab.cc.rs6.net/tn.jsp?f=001JnC0EV1EtOBUZbtxlXcmomIZ1-RMG9yRqagel41IdjEj5Mgtyjfw9-vhseuuz_0_aed-wNtYk2wBTkZvsrJTW-MOQR488zLm442ZL_5qu8_tWD_9y7R0O9GxewrxE3Sh-OUNOAsTGLW6iqsrgQh9NFB7Z0sNF2tUJEbyG6QLRbI=&c=0yzKkH1p1hS9xzx5AVxKkduNuB12ye-YwKlcV3a5x83ixqZ1AvaG_A==&ch=oDoTVIHGl-ahkHDPpX2qalZ3B9f2hO4EfnxSBDoKDkfGCwE4ZpixGw==" target="_blank"><b><span style="font-size:13.5pt;color:#315FC3">Use
this form!</span></b></a><o:p></o:p></span></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2026 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Aptos Display",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Aptos Display",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif">Darci Hanning, MLIS (she/her/hers)</span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: <u><span style="color:#A14B9F"><a href="https://slo.oregon.gov/conted/"><span style="color:#A14B9F">https://slo.oregon.gov/conted/</span></a></span></u></b></span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">State Library of Oregon
<b>|</b> Library Support and Development Services</span><o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif">971-375-3491
<b>|</b> <u><span style="color:#A14B9F"><a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#A14B9F">darci.hanning@slo.oregon.gov</span></a></span></u>
<b>|</b> <u><span style="color:#A14B9F"><a href="http://www.oregon.gov/library"><span style="color:#A14B9F">www.oregon.gov/library</span></a></span></u></span><o:p></o:p></p>
<p><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"><br>
<img border="0" width="408" height="51" style="width:4.25in;height:.5297in" id="Picture_x0020_943906403" src="cid:image001.png@01DC8499.06A101B0" alt="State Library of Oregon (Logo)"></span> <span style="font-family:"Aptos Display",sans-serif"><o:p></o:p></span></p>
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