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Thank you to everyone who replied - this was all very helpful!</div>
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<p style="margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt;"><span style="font-family: "Franklin Gothic Book", sans-serif; font-size: 12pt;">Lyndsay Forbes</span></p>
<p style="margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt;"><span style="font-family: "Franklin Gothic Book", sans-serif; font-size: 12pt;">Project Manager and Grants Specialist</span></p>
<p style="margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt;"><span style="font-family: "Franklin Gothic Book", sans-serif; font-size: 12pt;">Massachusetts Board of Library Commissioners</span></p>
<p style="margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt;"><span style="font-family: "Franklin Gothic Book", sans-serif; font-size: 12pt;">Office: 617-725-1860 ext. 252</span></p>
<p style="margin: 0in; font-family: Aptos, sans-serif; font-size: 11pt;"><span style="font-family: "Franklin Gothic Book", sans-serif; font-size: 12pt;">Mobile: 857-488-6616</span></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Heilig, Jean <Heilig_J@cde.state.co.us><br>
<b>Sent:</b> Thursday, October 2, 2025 3:59 PM<br>
<b>To:</b> Forbes, Lyndsay (BLC) <lyndsay.forbes@mass.gov>; LSTA Coordinators Listserv <lstac@omls.oregon.gov><br>
<b>Subject:</b> RE: Complaint policies and procedures around use of Grants to States funds</font>
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<td align="left"><font face="Arial" color="black">CAUTION: This email originated from a sender outside of the Commonwealth of Massachusetts mail system. Do not click on links or open attachments unless you recognize the sender and know the content is safe.
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<p class="x_MsoNormal"><span style="font-size:11.0pt">Hi Lyndsay,</span></p>
<p class="x_MsoNormal"><span style="font-size:11.0pt">We have the following posted on our website (In our case the Assistant Commissioner is the State Librarian):</span></p>
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<p class="x_MsoNormal" style="margin-bottom:7.5pt; background:white"><b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">STA Comment and Complaint Procedure</span></b><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333"></span></p>
<p class="x_MsoNormal" style="margin-bottom:7.5pt; background:white"><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">Comments and complaints about fiscal, contractual, or ethical concerns regarding LSTA programs and funding will
be forwarded to the LSTA Coordinator. The LSTA Coordinator will respond as is appropriate to the situation, either through a phone call, an email message or a formal letter. The Colorado State Library will accept complaints or questions from any Colorado resident
or member of the Colorado library community.</span></p>
<p class="x_MsoNormal" style="margin-bottom:7.5pt; background:white"><span style="font-size:10.5pt; font-family:"Arial",sans-serif; color:#333333">If the person making the comment or complaint is not satisfied with the information provided by the LSTA Coordinator,
the comment or complaint may be sent to the Assistant Commissioner at the Colorado Department of Education who will respond as appropriate to the situation. The Assistant Commissioner is the person of last resort for questions or complaints about the LSTA
program.</span></p>
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Jean Marie Heilig</td>
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MLIS, MBA</td>
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<td align="left" style="vertical-align:top; font-family:'Trebuchet MS'">Fiscal Officer; LSTA Grant Coordinator</td>
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<td align="left" style="vertical-align:top; font-family:'Trebuchet MS'">P <a href="tel:C:%20303-551-4711" target="_blank" id="LPlnk689713" style="text-decoration:none; color:#000001">C: 303-551-4711</a></td>
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<p class="x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri",sans-serif"> lstac <lstac-bounces@omls.oregon.gov>
<b>On Behalf Of </b>Forbes, Lyndsay (BLC) via lstac<br>
<b>Sent:</b> Thursday, October 2, 2025 11:28 AM<br>
<b>To:</b> LSTA Coordinators Listserv <lstac@omls.oregon.gov><br>
<b>Subject:</b> [lstac] Complaint policies and procedures around use of Grants to States funds</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:black">Good afternoon,</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:black">Currently the only written policy we have around our use of Grants to States funds is for subgrants. It is essentially an appeal process for those not recommended
for funding. There is nothing outside of that for our agency. If you have any broader complaint policies you use for your G2S funds, I'd appreciate if you could pass them along. Just looking for develop something more comprehensive!</span></p>
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<p class="x_MsoNormal"><span style="font-family:"Franklin Gothic Book",sans-serif; color:black">Thank you!</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif">Lyndsay Forbes</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif">Project Manager and Grants Specialist</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif">Massachusetts Board of Library Commissioners</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif">Office: 617-725-1860 ext. 252</span></p>
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<span style="font-family:"Franklin Gothic Book",sans-serif">Mobile: 857-488-6616</span></p>
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