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<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><a name="_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">CARDINAL HEATHCARE UPDATE:
<o:p></o:p></span></a></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Dear Valued Customer</span></span><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#1F497D">,</span></span><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:10.0pt;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:10.0pt;margin-bottom:0in;margin-left:0in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Attached you’ll find an updated Customer FAQs with the most recent news.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:10.0pt;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:windowtext">On March 15, our order demand hit an all-time high for nearly every
item we stock. We immediately put some controls in place to handle the influx of orders and shifting demand, such as allocation rules, Average Monthly usage changes and special order restrictions.<o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:windowtext">By the end of last week, we were able to relax those measures to get
more product to our customers. We are continually evaluating the COVID-19 pandemic and we are committed to managing the supply chain. We appreciate your cooperation with our efforts.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:red"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:2.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left:0in;text-autospace:none">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Also, in addition to our SOURCE<sup>SM</sup> Generics Program offering, we are distributing donated hydroxychloroquine product to the areas and eligible
customers that are the hardest hit by COVID-19 and continuing to work with manufacturers to bring in incremental product.
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">As a reminder, help us serve you better by doing these things:
<o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoNormalCxSpMiddle" style="color:black;margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Please place your complete and final order by 6 p.m. local time. This will help us with the high volume and potentially prevent delivery delays. Note that
you may see a change in driver, as we are working to rebalance routes to meet the increased demand.<o:p></o:p></span></span></li><li class="MsoNormalCxSpMiddle" style="color:black;margin-bottom:0in;margin-bottom:.0001pt;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Please return your totes the next day. We are experiencing a shortage in pharmaceutical container totes used for safe delivery of pharmaceutical drugs.
</span></span><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:#262626">Should the Logistics Service Partner be unable to recover all empty totes due to the vehicle capacity, a supplemental courier
will be dispatched to pick up the totes. </span></span><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">This turnaround will allow for consistent replenishment of totes at our facilities and less disruption
to deliveries. <o:p></o:p></span></span></li></ol>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Finally, please be sure to log into your ordering platform frequently, as we will be
posting alerts on the home page as the situation develops. <o:p></o:p></span></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:0in;margin-left:.25in;margin-bottom:.0001pt">
<span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p> </o:p></span></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="mso-bookmark:_Hlk35891322"><span style="font-size:10.0pt;font-family:"Calibri",sans-serif">Thank you for your partnership.</span></span><span style="font-size:10.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<div>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:windowtext"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><b><span style="font-size:10.0pt;font-family:"Book Antiqua",serif;color:#C00000"> </span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><b><span style="font-size:10.0pt;font-family:"Book Antiqua",serif;color:#C00000">
</span></b><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:windowtext"><o:p></o:p></span></p>
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<tbody>
<tr style="height:45.2pt">
<td width="256" style="width:126.9pt;border:none;border-right:solid windowtext 1.0pt;padding:0in 5.4pt 0in 5.4pt;height:45.2pt">
<p class="MsoNormal" align="center" style="margin-bottom:0in;margin-bottom:.0001pt;text-align:center">
<span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><img width="242" height="76" style="width:2.5208in;height:.7916in" id="Picture_x0020_2" src="cid:image001.png@01D60281.73597E90" alt="http://wwwdmz.cardinalhealth.com/content/dam/corp/web/logos/CAH-logo-solutions.png"><o:p></o:p></span></p>
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<td width="293" valign="top" style="width:285.3pt;padding:0in 5.4pt 0in 5.4pt;height:45.2pt">
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><b><span style="font-size:10.0pt;color:windowtext">Janine Collett</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;color:windowtext">State Government Regional Leader</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;color:windowtext">7000 Cardinal Place Dublin, OH. 43017</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;color:windowtext">480.567.5713 mobile l 614.652.4644 fax
</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;color:windowtext">866.641.1199 Cust Svc</span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:white"> </span><span style="font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:windowtext"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:windowtext"><o:p> </o:p></span></p>
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