[MyOEBB] Corrections after OEBB Open Enrollment

[MyOEBB system updates]

Good morning

I hope this open enrollment season was successful for everyone.  We had over 65,000 members that logged in to MyOEBB.  We still have several Community Colleges actively in open enrollment today.  OEBB received thousands of emails and calls during this time. Our team received about 500 calls just yesterday.  I applaud each entity Benefit Administrator and my Member Services team at OEBB. Thank you for all that you do!!!!

We now enter the clean-up portion of open enrollment, so I wanted to take this time to remind you of a few important guidelines noted below.  Please remember, we want to make sure everyone has the coverages they need, and our goal should be to work together on this common goal.


  *   Entities can fix open enrollment errors/issues using the open segment under Enrollment Management in the Admin Module through September 30th.  You do not have to use a QSC to fix any open enrollment errors/issues.  But please use a QSC if the member is experiencing a QSC (marriage, birth, divorce, etc.).


  *   From October 1st to October 31st, entities can use the "Correcting Processing Errors" QSC to fix errors/issues.  Please make sure any open enrollment errors/issues are fixed to October 1, 2025, since that is the start of the plan year.


  *   Please do not send members to OEBB with open enrollment errors/issues at this time.  Please fix them on your end until October 31, 2025. Employees can send you an email, or use this form to notify you of any needed corrections:
https://www.oregon.gov/oha/OEBB/Forms/MSC-6014-Open-Enrollment-Correction.pdf.
Make sure you always have written documentation to support changes. Do not make changes based only on verbal instructions.


  *   OEBB will take appeals dealing with non-OE issues at any time of year.


  *   Open enrollment errors/issues brought to your attention starting November 1st should be sent to OEBB as an appeal.


  *   Please make sure your salaries are current so that any salary-based plans (LTD, STD, etc.) will be calculated correctly.


  *   You can also check daily for unsaved enrollments from the Home Page - Pending Action Items
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Thank you!

Linda Freeze
OEBB/PEBB Benefits Manager
Oregon Health Authority (OHA)
Health Policy and Analytics Division (HPA)
Oregon Educators Benefit Board (OEBB)
Public Employee's Benefit Board (PEBB)
linda.freeze at oha.oregon.gov<mailto:linda.freeze at oha.oregon.gov>
Cell: (503) 881-8740
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