<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:Wingdings;
panose-1:5 0 0 0 0 0 0 0 0 0;}
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;
font-family:"Calibri",sans-serif;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
/* List Definitions */
@list l0
{mso-list-id:1988892926;
mso-list-type:hybrid;
mso-list-template-ids:-658897126 67698689 67698691 67698693 67698689 67698691 67698693 67698689 67698691 67698693;}
@list l0:level1
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level2
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level3
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level4
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level5
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level6
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
@list l0:level7
{mso-level-number-format:bullet;
mso-level-text:\F0B7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Symbol;}
@list l0:level8
{mso-level-number-format:bullet;
mso-level-text:o;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:"Courier New";}
@list l0:level9
{mso-level-number-format:bullet;
mso-level-text:\F0A7;
mso-level-tab-stop:none;
mso-level-number-position:left;
text-indent:-.25in;
font-family:Wingdings;}
ol
{margin-bottom:0in;}
ul
{margin-bottom:0in;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal">Good Morning<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I hope everyone had a TOTALITY awesome Solar Eclipse day!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Here are just a few reminders during this open enrollment:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Forgot User Name or Password?<o:p></o:p></i></b></p>
<p class="MsoNormal">For security reasons OEBB is strongly encouraging all members to click the “Forgot User Name or Password?” link on the front portal of MyOEBB Member Module. If a member doesn’t remember the answers to their security questions we are directing
them back to their employer for help either resetting their password and/or fixing their security answers.<o:p></o:p></p>
<p class="MsoNormal"><b><i><o:p> </o:p></i></b></p>
<p class="MsoNormal"><b><i>Can you change your employees passwords?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, you can change their passwords by opening Security Setup then Administrator in the Admin Module. Make sure they answer their security questions and you are speaking directly with the member. The system will ask them to reset their
password AGAIN when they log in. The password you gave them will now be their old password.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Can you change their security answers?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, you can change their security answers by opening Security Setup then Administrator in the Admin Module. You cannot change their security questions, only the answers. OEBB will not be changing any security answers for members; they
will be directed back to their employer.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Can you mass lock out your entity from MyOEBB?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, you can select Mass Lock from under Security Setup. Give a reason that all will understand like “Open Enrollment is Over”. The Start Date is the date you want the lock to start effective midnight. So, if you want to end open enrollment
on September 5<sup>th</sup> your Start Date will be September 6<sup>th</sup>. When you select this option it locks out the entire entity.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>What if my employee had a QSC during the summer?<o:p></o:p></i></b></p>
<p class="MsoNormal">Process the QSC correctly and timely so the member or their dependents aren’t penalized with a 12-month wait on dental or they don’t get offered the Guarantee Issuance for Optional plans.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Does everyone have to enroll?<o:p></o:p></i></b></p>
<p class="MsoNormal">If a member doesn’t enroll they will be without medical, dental and vision plans effective October 1<sup>st</sup>. Even if the member wants opt out or waive they still need to go in and make these choices.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>How much does my insurance cost?<o:p></o:p></i></b></p>
<p class="MsoNormal">OEBB only posts the full price of monthly<span style="color:#1F497D">
</span>premiums. We depend on you, the employer, to let your employees know their out of pocket costs.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>I want to view an Open Enrollment Meeting.<o:p></o:p></i></b></p>
<p class="MsoNormal">OEBB offers many Webinars and On Demand Videos and Handouts. Links can be found on the Home Page of the OEBB website:
<o:p></o:p></p>
<p class="MsoNormal"><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__www.OEBBinfo.com&d=DwMFAg&c=7gilq_oJKU2hnacFUWFTuYqjMQ111TRstgx6WoATdXo&r=skRbh2WYOjojsyt50r85TJjIWkTqCGUkXTPMEPuvFwk&m=rXgdptJVA-uTNo81eJfjUZR0uWJHLnRuOD2DoCmZUG4&s=pHxXszSgIXKwzm3GNLYnbNabdNDQbBF_HNBOf2toLdA&e="><span style="color:#0563C1">www.OEBBinfo.com</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Do I really have to do a Health Assessment?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, if a member wants to reap the reward for Healthy Futures they need to do a Health Assessment with either Moda or Kaiser between August 15, 2017 and October 15, 2017. The links can be found here, and will be available on the home page
of the OEBB site starting August 15th:<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.oregon.gov/oha/OEBB/Pages/Healthy-Futures-Health-Assessment.aspx"><span style="color:#0563C1">http://www.oregon.gov/oha/OEBB/Pages/Healthy-Futures-Health-Assessment.aspx</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Can I take enrollments over the phone?</i></b><o:p></o:p></p>
<p class="MsoNormal">I know this time is hectic but you need a way to document enrollment selections. Please make sure one of the following methods is used:<o:p></o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1">The member doing their own enrollment online.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">The member turning in an enrollment form which is kept in their personnel file.<o:p></o:p></li><li class="MsoNormal" style="mso-list:l0 level1 lfo1">The member making changes via email which you keep.<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Is Delta Dental really Moda?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, we just changed the names this year. Everything named Delta Dental is a Moda plan.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Is there really NO Out of Network coverage for Delta Dental Exclusive PPO Plan?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, this is correct. The member and their dependents must use an in-network provider to have coverage. There is no out of network coverage.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Does a Synergy or Summit plan require a Medical Home selection?<o:p></o:p></i></b></p>
<p class="MsoNormal">Yes, the member must choose a Medical Home for themselves and their dependents prior to the first service to have claims processed at an in-network rate. If Medical Homes already exist for the member and their family they don’t have to
renew them unless they want to change.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>I have an employee that has Locked Dependents. What does that mean?<o:p></o:p></i></b></p>
<p class="MsoNormal">If an employee has Locked Dependents it means they or their spouse/partner hasn’t turned in Dependent Verification and the dependents have been termed, expired and locked. Please make sure the member files an appeal with OEBB with the
appropriate documentation to get the dependents unlocked.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i>Change of Employment<o:p></o:p></i></b></p>
<p class="MsoNormal">If you give your employee a Change of Employment you need to finish the enrollment. They cannot access their enrollment via the MyOEBB Member Module until you complete the Change of Employment process in the Admin Module.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">We hope this open enrollment period is a success for everyone. OEBB will have extended hours during Open Enrollment:<o:p></o:p></p>
<p class="MsoNormal">Monday-Friday 7:00 a.m. to 6:00 p.m. and until 8:00 p.m. on September 15<sup>th</sup>.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">OEBB will be closed Monday, September 4<sup>th</sup> for Labor Day. The MyOEBB system will not be available 8:00 p.m. Thursday, August 31<sup>st</sup> until 9:00 a.m. Friday, September 1<sup>st</sup> due to monthly billing processes.
Please plan your enrollment activities accordingly. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Contact us at:<o:p></o:p></p>
<p class="MsoNormal">888-4MY-OEBB (888-469-6322)<o:p></o:p></p>
<p class="MsoNormal"><a href="mailto:OEBB.benefits@state.or.us"><span style="color:#0563C1">OEBB.benefits@state.or.us</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks and Happy Open Enrollment!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:16.0pt;color:#1F4E79">Linda Freeze<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><i><span style="font-size:12.0pt;color:#1F4E79">OEBB Benefits Manager<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;color:#1F4E79">OREGON HEALTH AUTHORITY<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">Health Policy and Analytics<o:p></o:p></span></p>
<p class="MsoNormal"><u><span style="font-family:"Arial",sans-serif;color:#0563C1"><a href="mailto:linda.freeze@oregon.gov">linda.freeze@state.or.us</a></span></u><u><span style="font-family:"Arial",sans-serif;color:#4472C4"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">Phone: 503.378.3329<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">http://www.oregon.gov/OHA/OEBB<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><img border="0" width="159" height="60" id="Picture_x0020_1" src="cid:image003.jpg@01D31BF4.4E7EA850" alt="cid:image001.jpg@01D10D96.C6B9DCE0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">CONFIDENTIALITY NOTICE</span><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#44546A"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#44546A">This email may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the
context or otherwise that you have received this email in error, please advise me immediately by reply email, keep the contents confidential, and immediately delete the message and any attachments from your system.
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
</body>
</html>