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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">Dear OEBB Benefits </span><span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;"><span class="ContentPasted1" style="margin:0px">Administrators</span></span><span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">: </span></p>
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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">Earlier this week, two Post-Open Enrollment letters were mailed to specific groups of members using incorrect distribution lists. </span></p>
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<li style="font-size:12pt; font-family:Arial,sans-serif; list-style-type:"1. ""><span style="margin:0px"><b style="font-family:Calibri,sans-serif"><span class="ContentPasted1" style="font-family:Arial,sans-serif; margin:0px">Group 1:</span></b><span class="ContentPasted1" style="margin:0px"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin:0px">Received a
letter in the mail stating they</span><span class="ContentPasted1" style="margin:0px"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin:0px"><u class="ContentPasted1">successfully saved</u></span><span class="ContentPasted1" style="margin:0px"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin:0px">their healthcare
plan selections in the MyOEBB system. We mailed these confirmations because the members do not have an email address on file.</span></span>
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</li><li style="font-size:12pt; font-family:Arial,sans-serif; list-style-type:"2. ""><b><span class="ContentPasted1" style="margin:0px">Group 2:</span></b><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);">Received a
letter in the mail stating they</span><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);"><u class="ContentPasted1">did
not save</u></span><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);"><span class="ContentPasted1" style="margin:0px"> </span></span><span class="ContentPasted1" style="margin: 0px; color: rgb(36, 36, 36);">their healthcare plan selections
in the MyOEBB system and therefore have no medical, dental, or vision coverage through OEBB beginning October 1, 2023.</span></li></ol>
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<b><span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">Unfortunately, the distribution lists were switched, resulting in Group 1 receiving Group 2 letters and vice versa. </span></b><span style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;"></span></p>
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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">We're in the process of urgently producing correction letters that will be mailed to all affected members. We expect the correction letters to go
out next week. </span><span style="font-size: 12pt; margin: 0px; color: black;"></span></p>
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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">Please note the corrected letters will be printed on yellow paper and will say "CORRECTION - PLEASE READ" at the top of the letter.</span></p>
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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">We apologize for the inconvenience and confusion. We appreciate your patience as we work to correct this error.</span></p>
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<span class="ContentPasted1" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: black;">Thank you,</span></p>
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<b><span class="ContentPasted2" style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: rgb(0, 32, 96);">The<span class="ContentPasted2" style="margin:0px"> </span><span data-markjs="true" class="markhnhog949p ContentPasted2" data-ogac="" data-ogab="" data-ogsc="" data-ogsb="" style="margin:0px">OEBB</span><span class="ContentPasted2" style="margin:0px"> </span>Communications
Team</span></b></p>
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<span style="font-size: 12pt; font-family: Arial, sans-serif; margin: 0px; color: rgb(0, 32, 96);"><a href="mailto:OEBB.benefits@odhsoha.oregon.gov" data-linkindex="3" id="OWA604a90e2-766b-f602-63ce-d1554a25f554" class="OWAAutoLink ContentPasted2" style="margin: 0px; text-decoration: underline; color: rgb(5, 99, 193);">OEBB.benefits@odhsoha.oregon.gov</a></span></p>
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