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<p class="MsoNormal"><span style="mso-ligatures:none">Good morning<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">I hope this open enrollment season was successful for everyone. Although this was a passive open enrollment, we still had over 26,000 members that logged in to MyOEBB and almost 24,000 that made changes
to their enrollments. We still have several Community Colleges actively in open enrollment today. OEBB received thousands of emails and calls during this time. I applaud each entity Benefit Administrator and my Member Services team at OEBB. Thank you for
all that you do!!!!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">We now enter the clean-up portion of open enrollment, so I wanted to take this time to remind you of a few important guidelines noted below. Please remember, we want to make sure everyone has the coverages
they need, and our goal should be to work together on this common goal.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">Entities can fix open enrollment errors/issues using the open segment under Enrollment Management in the Admin Module through September 30<sup>th</sup>. You do not have
to use a QSC to fix any open enrollment errors/issues. But please use a QSC if the member is experiencing a QSC (marriage, birth, divorce, etc.).<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">From October 1<sup>st</sup> to October 31<sup>st</sup>, entities can use the “Correcting Processing Errors” QSC to fix errors/issues. Please make sure any open enrollment
errors/issues are fixed to October 1, 2024, since that is the start of the plan year.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">Please do not send members to OEBB with open enrollment errors/issues at this time. Please fix them on your end until October 31, 2024. Employees can send you an email,
or use this form to notify you of any needed corrections:<br>
<a href="https://www.oregon.gov/oha/OEBB/Forms/Open-Enrollment-Correction.pdf"><span style="color:#0563C1">https://www.oregon.gov/oha/OEBB/Forms/Open-Enrollment-Correction.pdf</span></a>.
<b>Make sure you always have written documentation to support changes. </b>Do not make changes based only on verbal instructions.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">OEBB will take appeals dealing with non-OE issues at any time of year.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">Open enrollment errors/issues brought to your attention starting November 1<sup>st</sup> should be sent to OEBB as an appeal.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">Please make sure your salaries are current so that any salary based plans (LTD, STD, etc.) will be calculated correctly.<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l0 level1 lfo1"><span style="mso-ligatures:none">You can also check daily for unsaved enrollments from the Home Page – Pending Action Items<o:p></o:p></span></li></ul>
<p class="MsoNormal" style="margin-left:.25in"><span style="mso-ligatures:none"><img border="0" width="388" height="96" style="width:4.0416in;height:1.0in" id="Picture_x0020_1" src="cid:image001.png@01DB08E3.CCED6530"></span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;mso-ligatures:none"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal" style="text-indent:.5in"><span style="mso-ligatures:none"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none">Thank you!<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><i><span style="font-size:18.0pt;color:#538135">Linda Freeze<o:p></o:p></span></i></b></p>
<p class="MsoNormal"><b><span style="color:#538135">OEBB/PEBB Benefits Manager<o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="color:#538135">Oregon Health Authority (OHA)<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Health Policy and Analytics Division (HPA)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Oregon Educators Benefit Board (OEBB)<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">Public Employee’s Benefit Board (PEBB)<o:p></o:p></span></p>
<p class="MsoNormal"><a href="mailto:linda.freeze@oha.oregon.gov">linda.freeze@oha.oregon.gov</a><o:p></o:p></p>
<p class="MsoNormal">Cell: (503) 881-8740<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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