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Thanks for the info, Michael! It's nice to know it's not just us, though I'm learning that it goes even beyond ODLC to libraries across the country. Overdrive is working on this and hopefully we'll get to the bottom of it soon.</div>
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Best,</div>
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<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;">Laurin Arnold | she, her, hers</p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;">Collection Development Manager </p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;">Jackson County Library Services </p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;">541.774.6573 </p>
<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;">jcls.org </p>
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<p style="margin: 0in; font-family: Calibri, sans-serif; font-size: 11pt;"><span style="color: rgb(32, 31, 30); background-color: white;"><i>Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow
Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma, and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is
committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage you to learn more about the land you reside on. For more information, go to</i></span><span style="color: rgb(5, 99, 193); background-color: white;"><i><a href="http://jcls.org/land" target="_blank" style="color: rgb(5, 99, 193); margin-top: 0px; margin-bottom: 0px;"> jcls.org/land.</a></i></span><i> </i></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Hanson, Michael <Michael.Hanson@corvallisoregon.gov><br>
<b>Sent:</b> Tuesday, August 6, 2024 2:08 PM<br>
<b>To:</b> odlc@omls.oregon.gov <odlc@omls.oregon.gov>; Kris Wiley <KWiley@cityofroseburg.org><br>
<b>Cc:</b> Laurin Arnold <LArnold@jcls.org><br>
<b>Subject:</b> RE: Libby Authentication Weirdness?</font>
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<p class="x_MsoNormal">Hi Laurin,</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">I believe we have had a few patrons complain of this problem, but it has been a while. Seems it’s been within the past year, since we switched to Koha, like you all are using, so I wonder if it’s possible that there is a process that
happens in the evening that causes verification issues.</p>
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<p class="x_MsoNormal"><b><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">Michael Hanson
</span></b><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">(he/him)</span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">Public Services Librarian</span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">541-766-6486</span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D"> </span></p>
<p class="x_MsoNormal"><b><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">Corvallis-Benton County Public Library</span></b></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">645 NW Monroe Ave.</span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 57 Cn"; color:#1F497D">Corvallis, OR 97330</span></p>
<p class="x_MsoNormal"><span style="font-family:"Frutiger LT Std 45 Light"; color:#0799B3">Enrich
</span><span style="font-family:"Frutiger LT Std 45 Light"; color:#1F497D">| </span>
<span style="font-family:"Frutiger LT Std 45 Light"; color:#BF491F">Excite </span>
<span style="font-family:"Frutiger LT Std 45 Light"; color:#1F497D">| </span><span style="font-family:"Frutiger LT Std 45 Light"; color:#9AB654">Explore</span><span style="color:#1F497D"></span></p>
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<p class="x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Odlc <<a href="mailto:odlc-bounces@omls.oregon.gov">odlc-bounces@omls.oregon.gov</a>> on behalf of Kris Wiley <<a href="mailto:kwiley@roseburgor.gov">kwiley@roseburgor.gov</a>><br>
<b>Sent:</b> Monday, August 5, 2024 4:33 PM<br>
<b>To:</b> <a href="mailto:odlc@omls.oregon.gov">odlc@omls.oregon.gov</a> <<a href="mailto:odlc@omls.oregon.gov">odlc@omls.oregon.gov</a>>; Laurin Arnold <<a href="mailto:LArnold@jcls.org">LArnold@jcls.org</a>><br>
<b>Cc:</b> <a href="mailto:support@overdrive.com">support@overdrive.com</a> <<a href="mailto:support@overdrive.com">support@overdrive.com</a>>; Holly Kabat <<a href="mailto:hkabat@overdrive.com">hkabat@overdrive.com</a>><br>
<b>Subject:</b> Re: [ODLC] Libby Authentication Weirdness?</span> </p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Hi, Laurin,</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">You are the first to report this issue to me. I'm including folks at OverDrive into this conversation so they can weigh in.</span></p>
</div>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Thanks!</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Kris Wiley</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">ODLC Chair, 2024-25</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; font-family:"Aptos",sans-serif; color:black">Roseburg Public Library</span></p>
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<p class="x_MsoNormal"><b><span style="color:black">From:</span></b><span style="color:black"> Odlc <<a href="mailto:odlc-bounces@omls.oregon.gov">odlc-bounces@omls.oregon.gov</a>> on behalf of Laurin Arnold via Odlc <<a href="mailto:odlc@omls.oregon.gov">odlc@omls.oregon.gov</a>><br>
<b>Sent:</b> Monday, August 5, 2024 4:10 PM<br>
<b>To:</b> <a href="mailto:odlc@omls.oregon.gov">odlc@omls.oregon.gov</a> <<a href="mailto:odlc@omls.oregon.gov">odlc@omls.oregon.gov</a>><br>
<b>Subject:</b> [ODLC] Libby Authentication Weirdness?</span> </p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Hi folks,</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">We have had at least 3 patrons say that they have been unable to use Libby after 10pm. They will receive a "please verify" message and the card verification fails, no matter how many times it
happens. These patrons have had no issues during the day and we have no reason to believe that it is our ILS.</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">We are doing some fact-finding at the moment, seeing if other staff have experienced this themselves or heard about it from patrons, looking for any commonalities. I'm curious, are any of you/your
patrons experiencing this issue?</span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black"> </span></p>
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<p class="x_MsoNormal"><span style="font-size:12.0pt; color:black">Thanks!</span></p>
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<div id="x_x_x_Signature">
<p>Laurin Arnold | she, her, hers</p>
<p>Collection Development Manager </p>
<p>Jackson County Library Services </p>
<p>541.774.6573 </p>
<p>jcls.org </p>
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<p><i><span style="color:#201F1E; background:white">Jackson County Library Services acknowledges that its libraries are located within the traditional lands of the Cow Creek Band of Umpqua Tribe of Indians, and the Modoc Nation; as well as the Shasta, Takelma,
and Latgawa people, whose descendants are now identified as members of the Confederated Tribes of Siletz Indians and the Confederated Tribes of Grand Ronde. JCLS is committed to fostering understanding, deep respect, and honor for Indigenous people, and we encourage
you to learn more about the land you reside on. For more information, go to</span><span style="color:#0563C1; background:white"><a href="http://jcls.org/land" originalsrc="http://jcls.org/land" shash="eToBdjXHw+9bnE5ZNo28R6rkoQSC9Ew7P897gzIAzo+MUcoCHoQb46PYQo8HHi7rp56iAiCuVMxAdKLTPgrATnKylN080w28pI2zf0/3mUd3zLKPWB5p+F5Ty43bIs60oYMzLCGahehXHV0lVecs3gdQZtvKOFv7X+dUqtRZxoA=" target="_blank"><span style="color:#0563C1"> jcls.org/land.</span></a></span> </i></p>
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