From oebb_alltopic at listsmart.osl.state.or.us Tue Feb 7 16:13:12 2012 From: oebb_alltopic at listsmart.osl.state.or.us (OEBB information) Date: Tue, 7 Feb 2012 16:13:12 -0800 Subject: [OEBB_alltopic] OEBB DEV AUDIT DEADLINE EXTENDED TO FEBRUARY 24, 2012 Message-ID: OEBB is extending the Dependent Eligibility Verification (DEV) Review and Audit deadline an additional two weeks. Members selected for the audit will now have until 11:59 p.m. Friday, February 24, to submit documents supporting the eligibility of their enrolled dependents. As of February 7, 2012, the Dependent Verification Center had not received your documentation. To ensure you have ample time to prepare and submit your documents, OEBB has extended the deadline to February 24, 2012. If you have recently completed the verification process, please disregard this letter. You will receive a statement shortly confirming the dependents you have verified as eligible for OEBB benefits. If you have NOT yet completed the verification process, please review the instructions below and take the necessary steps to ensure your eligible dependents remain covered on your OEBB insurance plans. You are required to submit copies of the acceptable documents no later than February 24, 2012, to verify your dependents' eligibility for enrollment in OEBB plans. Failure to do so will result in termination of all OEBB coverages for all non-verified dependents. If you have misplaced your verification packet, all of the information you need to complete verification is available online at https://review.ehr.com/OEBB, including the Verification Center mailing address and secure fax number. You can complete the verification process through a convenient online process by following these steps: 1. Log on to https://review.ehr.com/OEBB and click Verify Dependents. 2. Review the Dependent Eligibility Matrix and make sure your enrolled dependent(s) meet the requirements. 3. Confirm your covered dependents' eligibility status. Remove any dependents who are not eligible by checking the appropriate button. 4. Submit copies of required documents electronically by scanning and uploading documents to the site for each dependent no later than February 24, 2012. You can find answers to frequently asked questions regarding the verification process in the Frequently Asked Questions section of the verification website: https://review.ehr.com/OEBB. If you have any questions about this process or dependent eligibility, contact the Dependent Verification Center at 888-814-1194. Thank you for your immediate attention to this matter. Sincerely, Denise L. Hall Deputy Administrator -------------- next part -------------- An HTML attachment was scrubbed... URL: From oebb_alltopic at listsmart.osl.state.or.us Wed Feb 8 12:39:06 2012 From: oebb_alltopic at listsmart.osl.state.or.us (OEBB information) Date: Wed, 8 Feb 2012 12:39:06 -0800 Subject: [OEBB_alltopic] DEV AUDIT DEADLINE EXTENDED TO FEBRUARY 24, 2012 Message-ID: OEBB is extending the Dependent Eligibility Verification (DEV) Review and Audit deadline an additional two weeks. Members selected for the audit will now have until 11:59 p.m. Friday, February 24, to submit documents supporting the eligibility of their enrolled dependents. As of February 7, 2012, the Dependent Verification Center had received some documentation from you, but they have determined it was not sufficient to verify your dependents. If you have recently submitted additional documentation and completed the process, please disregard this letter. You will receive a statement shortly confirming the dependents you have verified as eligible for OEBB benefits. If you have NOT yet submitted the additional documents required, please review the instructions below and take the necessary steps to ensure your eligible dependents remain covered on your OEBB insurance plans. You are required to submit copies of the acceptable documents no later than February 24, 2012, to verify your dependents' eligibility for enrollment in OEBB plans. Failure to do so will result in termination of all OEBB coverages for all non-verified dependents. If you have misplaced your verification packet, copies of all communications sent to you and all of the information you need to complete verification is available online at https://review.ehr.com/OEBB, including the Verification Center mailing address and secure fax number. You can complete the verification process through a convenient online process by following these steps: 1. Log on to https://review.ehr.com/OEBB and click Verify Dependents. 2. Review the Dependent Eligibility Matrix and make sure your enrolled dependent(s) meet the requirements. 3. Confirm your covered dependents' eligibility status. Remove any dependents who are not eligible by checking the appropriate button. 4. Submit copies of required documents electronically by scanning and uploading documents to the site for each dependent no later than February 24, 2012. You can find answers to frequently asked questions regarding the verification process in the Frequently Asked Questions section of the verification website: https://review.ehr.com/OEBB. If you have any questions about this process or dependent eligibility, contact the Dependent Verification Center at 888-814-1194. Thank you for your immediate attention to this matter. Sincerely, Denise L. Hall Deputy Administrator -------------- next part -------------- An HTML attachment was scrubbed... URL: From oebb_alltopic at listsmart.osl.state.or.us Fri Feb 17 14:19:30 2012 From: oebb_alltopic at listsmart.osl.state.or.us (OEBB information) Date: Fri, 17 Feb 2012 14:19:30 -0800 Subject: [OEBB_alltopic] Towers Watson apology letter Message-ID: Dear Benefits Administrator: On February 7, Towers Watson provided OEBB with a list of OEBB members who had been selected for the DEV Audit and had not yet submitted any documentation. OEBB then sent a notification that we were extending the deadline to February 24 along with a reminder to submit documentation to each of those members, via e-mail if an address was available and via USPS mail to those without an e-mail address in our system. We understand many of you also sent reminders to those employees identified as "non-responders" on that date. OEBB soon began hearing from you and your members that a number of people on this list had in fact submitted documentation that was not appearing in the Dependent Verification system. Towers Watson researched the situation and discovered a computer error had occurred, which they immediately took measures to correct as well as conducting a thorough search to identify if it had happened more than once. After a complete review of their system, they did discover the same error had occurred a second time. They have assured us that all errors have been identified and corrected and steps have been taken to prevent it from happening again. A list of the affected members from your entity will be uploaded to your document management area in MyOEBB as soon as possible and you will be notified by e-mail when it is available. Attached is an apology letter from Towers Watson to the affected members explaining what happened. They mailed this letter to each affected member on February 16 and asked that we share the letter with you as well. We and Towers Watson understand that this error caused concern and inconvenience for you as well as the members you serve. Although we all understand technological issues occasionally happen, it is most unfortunate when they create such confusion and distrust. Please know that Towers Watson has assured us that they took all the necessary steps to ensure documents were safeguarded and no security protocols were compromised. We truly appreciate your partnership in this audit effort and all you do to help us communicate with members. Please read the attached letter knowing that although it was mailed to the affected members, it is intended as an apology to you as well. If you have any questions or concerns, please contact the OEBB Members Services Team. Thank you again for your patience, understanding and assistance. Sincerely, Denise L. Hall Denise L. Hall, Deputy Administrator Oregon Educators Benefit Board http://egov.oregon.gov/OHA/OEBB (503) 378-5133 (503) 378-5832 FAX OEBB encourages all members to stay healthy and be happy!!!! Pass it on..... http://www.oregon.gov/OHA/OEBB/WellLinks.shtml *****CONFIDENTIALITY NOTICE***** This e-mail may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the context or otherwise that you have received this e-mail in error, please advise me immediately by reply e-mail, keep the contents confidential, and immediately delete the message and any attachments from your system. ************************************ -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: TW apology letter 021612.pdf Type: application/octet-stream Size: 65063 bytes Desc: TW apology letter 021612.pdf URL: