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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>Dear Benefits Administrator:<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>On February 7, Towers Watson provided OEBB with a list of OEBB members who had been selected for the DEV Audit and had not yet submitted any documentation. OEBB then sent a notification that we were extending the deadline to February 24 along with a reminder to submit documentation to each of those members, via e-mail if an address was available and via USPS mail to those without an e-mail address in our system. We understand many of you also sent reminders to those employees identified as “non-responders” on that date. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>OEBB soon began hearing from you and your members that a number of people on this list had in fact submitted documentation that was not appearing in the Dependent Verification system. Towers Watson researched the situation and discovered a computer error had occurred, which they immediately took measures to correct as well as conducting a thorough search to identify if it had happened more than once.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>After a complete review of their system, they did discover the same error had occurred a second time. They have assured us that all errors have been identified and corrected and steps have been taken to prevent it from happening again. A list of the affected members from your entity will be uploaded to your document management area in MyOEBB as soon as possible and you will be notified by e-mail when it is available.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Attached is an apology letter from Towers Watson to the affected members explaining what happened. They mailed this letter to each affected member on February 16 and asked that we share the letter with you as well. We and Towers Watson understand that this error caused concern and inconvenience for you as well as the members you serve. Although we all understand technological issues occasionally happen, it is most unfortunate when they create such confusion and distrust. Please know that Towers Watson has assured us that they took all the necessary steps to ensure documents were safeguarded and no security protocols were compromised. <o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>We truly appreciate your partnership in this audit effort and all you do to help us communicate with members. Please read the attached letter knowing that although it was mailed to the affected members, it is intended as an apology to you as well.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>If you have any questions or concerns, please contact the OEBB Members Services Team. Thank you again for your patience, understanding and assistance.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Sincerely,<o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Brush Script MT";color:navy'>Denise L. Hall<o:p></o:p></span></b></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Denise L. Hall, Deputy Administrator</span><span style='font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>Oregon Educators Benefit Board</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="http://egov.oregon.gov/DAS/OEBB"><span style='font-size:10.0pt'>http://egov.oregon.gov/OHA/OEBB</span></a><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>(503) 378-5133</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;color:#1F497D'>(503) 378-5832 FAX</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><b><span style='font-family:"Book Antiqua","serif";color:red'>OEBB encourages all members to stay healthy and be happy!!!! Pass it on..... </span></b><span style='color:#1F497D'><a href="http://www.oregon.gov/OHA/OEBB/WellLinks.shtml"><b><span style='font-family:"Book Antiqua","serif"'>http://www.oregon.gov/OHA/OEBB/WellLinks.shtml</span></b></a></span><b><span style='font-family:"Book Antiqua","serif";color:red'> </span></b><b><span style='font-size:10.0pt;font-family:"Book Antiqua","serif";color:red'> </span></b><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Book Antiqua","serif";color:#1F497D'>*****CONFIDENTIALITY NOTICE*****<br><br>This e-mail may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the context or otherwise that you have received this e-mail in error, please advise me immediately by reply e-mail, keep the contents confidential, and immediately delete the message and any attachments from your system. <br><br>************************************</span><span style='color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Book Antiqua","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt'><o:p> </o:p></span></p></div></body></html>