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<p class="MsoNormal"><span style="font-size:12.0pt">Good afternoon!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The OEBB 2015 Customer Service survey was a huge success! Thank you to all who participated. In response to some comments received in the survey, I plan to send updates throughout the year regarding changes
and other items happening in the OEBB Financial Services department.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:12.0pt">Employee Assistance Program (EAP):<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We are no longer requesting quarterly EAP member counts.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">The count entered during plan selection (during the summer months) will be the amount you are billed for the entire plan year starting in October through September. You can make changes at any time throughout
the year by emailing </span><span style="color:#2F5597"><a href="mailto:OEBB.FinancialServices@oregon.gov"><span style="font-size:12.0pt;color:#2F5597">OEBB.FinancialServices@oregon.gov</span></a></span><span style="font-size:12.0pt">. We will update the
member count starting the 1<sup>st</sup> of the following month. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:12.0pt">Monthly Invoice Reconciliation Process:<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Not sure what documents to use to reconcile the Monthly Billing Statement?
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Attached is a tutorial!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><u><span style="font-size:12.0pt">Who do I contact?<o:p></o:p></span></u></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">We are here to help! <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Please use the phone numbers and email addresses below to contact Billi, Rosie, or send a message to our group email box. We are never more than a click or call away!
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Billi Keuscher<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">503-378-4447<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5597"><a href="mailto:Billi.keuscher@oregon.gov"><span style="font-size:12.0pt;color:#2F5597">Billi.keuscher@oregon.gov</span></a></span><span style="font-size:12.0pt;color:#2F5597"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Rosie Chernishoff<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt">503-378-6597<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5597"><a href="mailto:Rosie.chernishoff@oregon.gov"><span style="font-size:12.0pt;color:#2F5597">Rosie.chernishoff@oregon.gov</span></a></span><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Group Email Box</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#2F5597"><a href="mailto:OEBB.FinancialServices@oregon.gov"><span style="font-size:12.0pt;color:#2F5597">OEBB.FinancialServices@oregon.gov</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Thank you so much for all you do and please don’t hesitate to contact us if you have any questions, comments, or concerns.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt">Rosie Chernishoff</span></b><span style="font-size:12.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Financial Services <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Oregon Educators Benefit Board<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">Phone: 503.378.6597<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;color:#44546A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">CONFIDENTIALITY NOTICE<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt">This email may contain information that is privileged, confidential, or otherwise exempt from disclosure under applicable law. If you are not the addressee or it appears from the context or otherwise that
you have received this email in error, please advise me immediately by reply email, keep the contents confidential, and immediately delete the message and any attachments from your system.
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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