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<DIV style="FONT: 10pt arial">I got this message from Ancestry a couple of days
ago.</DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial"> </DIV>
<DIV style="FONT: 10pt arial">----- Original Message -----
<DIV style="BACKGROUND: #e4e4e4; font-color: black"><B>From:</B> <A
title=Ancestry@email.ancestry.com
href="mailto:Ancestry@email.ancestry.com">Ancestry.com</A> </DIV>
<DIV><B>Sent:</B> Thursday, January 15, 2009 11:10 AM</DIV>
<DIV><B>Subject:</B> Update from Ancestry.com</DIV></DIV>
<DIV><BR></DIV>
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<TD><A href="http://www.ancestry.com/"><IMG height=49 alt=ancestry.com
src="http://c.ancestry.com/email/survey/logo_acom.jpg" width=315
border=0></A></TD></TR></TBODY></TABLE>
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<TD
style="FONT-SIZE: 24px; PADDING-BOTTOM: 15px; COLOR: #566c11; LINE-HEIGHT: 24px; PADDING-TOP: 35px; BORDER-BOTTOM: #8f8677 1px dotted; FONT-FAMILY: 'Trebuchet MS', Arial, Helvetica, sans-serif">Ancestry.com
has been experiencing<BR>technical difficulties.</TD></TR>
<TR>
<TD
style="PADDING-RIGHT: 30px; PADDING-LEFT: 30px; FONT-SIZE: 13px; PADDING-BOTTOM: 30px; COLOR: #695e4a; LINE-HEIGHT: 18px; PADDING-TOP: 20px; BORDER-BOTTOM: #ebeec7 4px solid; FONT-FAMILY: Verdana, Arial, Helvetica, sans-serif">
<P>We apologize for any inconvenience you may have experienced over the
past few days due to parts of Ancestry.com being intermittently
unavailable or slow.</P>
<P>Your family history is our top priority and we’re committed to
providing you with the highest level of service.</P>
<P>We have been working around the clock to fix these problems and we
believe that things have stabilized. To help further, we installed new
hardware this week. We are continuing to monitor the site and will
immediately work to rectify any issues that may occur.</P>
<P>We appreciate your patience as we resolve these issues on Ancestry.com
as quickly as possible.</P>
<P>Andrew Wait <BR>GM and SVP Ancestry.com </P></TD></TR></TBODY></TABLE></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=cklooster@aol.com
href="mailto:cklooster@aol.com">cklooster@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=or-roots@listsmart.osl.state.or.us
href="mailto:or-roots@listsmart.osl.state.or.us">or-roots@listsmart.osl.state.or.us</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, January 16, 2009 10:58
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: [or-roots]
Ancestry.com</DIV>
<DIV><BR></DIV>Ancestry.com...the site you love to hate...or hate to
love. If they are actually blaming their recent woes on AOL or Firefox,
they're delusional. I have Explorer7 and have been experiencing the same
frustration as others posting on this list. Some of the problems seems
to have been resolved, but last night Ancestry wouldn't open several census
pages ("try again later") and returned a <EM>"This individual is not listed on
Worldwide Tree"</EM> statement for several different people who were
identified on the trees in the search function. Parts of the site were
working but other parts obviously were not. The website continues to be
slow-slow-slow to load. I suspect that they've outgrown their technical
capabilities and are trying to play catch-up. I continue to be
frustrated with their search function that returns a bazillion people no
matter how restrictive you set the search parameters. I do think it is
worthwhile to keep giving them feedback about the aspects of the site that are
less than stellar. The areas that are identified as problematic by the
most people will undoubtedly get the most attention...<EM>squeaky wheel</EM>
and all that. <BR><BR>Carla<BR><FONT
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