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<p class="MsoNormal">On behalf of OED, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<div>
<p class="MsoNormal"><span style="font-family:Roboto">Jason Robinson<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Roboto">971-900-7688<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-ligatures:none"><img width="180" height="180" style="width:1.875in;height:1.875in" id="Picture_x0020_1" src="cid:image001.jpg@01DA68C5.7497EA90"></span><span style="font-family:"Calisto MT",serif"><o:p></o:p></span></p>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Century Gothic",sans-serif"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="mso-ligatures:none">From:</span></b><span style="mso-ligatures:none"> SINGLETON Leanne M * OED <Leanne.M.SINGLETON@employ.oregon.gov>
<br>
<b>Sent:</b> Monday, February 26, 2024 12:55 PM<br>
<b>To:</b> VANENCKEVORT Laura * BOLI <Laura.VANENCKEVORT@boli.oregon.gov>; IVERS Kristi * DAS <Kristi.IVERS@das.oregon.gov>; ROBINSON Jason * DAS <Jason.ROBINSON@das.oregon.gov>; BULL Carrie * DAS <Carrie.BULL@das.oregon.gov>; ERICKSON Candace * DAS <Candace.ERICKSON@das.oregon.gov>;
TUFTS Jarod * DCBS <Jarod.TUFTS@dcbs.oregon.gov>; KEELER Kim * DCBS <Kim.KEELER@dcbs.oregon.gov>; WILLIAMSON Heather H * DCBS <Heather.H.WILLIAMSON@dcbs.oregon.gov>; Coleman Karen <karen.coleman@doj.state.or.us>; Park Melissa <melissa.park@doj.state.or.us>;
Barizo Jerry C <jerry.c.barizo@doj.state.or.us>; Sivell Shannon L <shannon.l.sivell@doj.state.or.us>; Bidney Rose M <rose.m.bidney@doj.state.or.us>; Seimetz Robert <robert.seimetz@doj.state.or.us>; VLAHANDREAS Dawn J * DOR <Dawn.J.VLAHANDREAS@dor.oregon.gov>;
OWEN Shilo M * DOR <Shilo.M.OWEN@dor.oregon.gov>; EVANS Todd * DOR <Todd.EVANS@dor.oregon.gov>; HORN Melissa * DOR <Melissa.HORN@dor.oregon.gov>; SERRES Sarah * OED <Sarah.SERRES@employ.oregon.gov>; LAMBERT Janet L * OED <Janet.L.LAMBERT@employ.oregon.gov>;
GLADWILL Kim * LCB <Kim.GLADWILL@lcb.oregon.gov>; MORALES Michelle M * OAH <Michelle.M.MORALES@employ.oregon.gov>; CMIRP <CMIRP@ost.state.or.us><br>
<b>Cc:</b> KNEELAND Lynn * OED <Lynn.KNEELAND@employ.oregon.gov>; SINGLETON Leanne M * OED <Leanne.M.SINGLETON@employ.oregon.gov><br>
<b>Subject:</b> One Week to New Unemployment Insurance System Launch!<br>
<b>Importance:</b> High<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">Good afternoon,</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">Below is an update on our upcoming rollout adding UI benefits to Frances Online. You may find the resources and information included useful for your work, and helpful to share with your staff and those
you support. </span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">Keep an eye out for additional updates from us in the next day or two about access and training this week.
</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">As always, let us know if you have any questions.</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Leanne M. Singleton | Modernization Business Analyst | Oregon Employment Department
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;mso-ligatures:none">Phone: 971-283-5145 | Email:
<a href="mailto:Leanne.m.singleton@employ.oregon.gov">Leanne.m.singleton@employ.oregon.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black"><br>
_____</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">Dear Partners:</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">The Oregon Employment Department (OED) is
<b>one week away</b> from launching a brand new, easy-to-use online system for Unemployment Insurance (UI) benefits. UI benefits go live through Frances Online on Monday, March 4, at 8 a.m. Frances Online offers features that will provide a better customer
service experience for UI claimants. It’s also mobile-friendly. Claimants will be able to do a lot more things online through self-serve features, instead of waiting for a letter in the mail or calling the UI Contact Center.</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">We have developed a </span>
<span style="color:black"><a href="http://unemployment.oregon.gov/partners"><span style="font-size:12.0pt;line-height:105%;color:#1155CC">partner toolkit</span></a></span><span style="font-size:12.0pt;line-height:105%;color:black"> that includes talking points,
social media posts and newsletter content for your audiences (<i>available in Spanish later this week, check back</i>!). This will help get the word out and aid claimants during the transition to the new system, and after launch on March 4. You can find those
materials online at </span><b><span style="color:black"><a href="http://unemployment.oregon.gov/partners"><span style="font-size:12.0pt;line-height:105%">unemployment.oregon.gov/partners</span></a></span></b><span style="font-size:12.0pt;line-height:105%;color:black">.
We have also created a landing page for UI claimants that provides important information about the transition (will be updated on March 4). Please be sure to share this website with your audiences:
</span><b><span style="color:black"><a href="http://unemployment.oregon.gov/frances"><span style="font-size:12.0pt;line-height:105%">unemployment.oregon.gov/frances</span></a></span></b><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<b><span style="font-size:14.0pt;line-height:105%;color:black">Important Reminders!
</span></b><b><span style="font-size:14.0pt;line-height:105%"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">During the migration to the new system, all UI systems and customer service options will be temporarily unavailable. The planned service outage will begin on Tuesday, February 27, at 5 p.m.
</span><span style="color:black"><a href="https://unemployment.oregon.gov/uploads/docs/Frances-timeline-EN.pdf"><span style="font-size:12.0pt;line-height:105%">Click here</span></a></span><span style="font-size:12.0pt;line-height:105%;color:black"> for a detailed
timeline of when services will be down. All systems and phone lines will reopen on Monday, March 4, at 8 a.m. Our dedicated teams are working diligently to ensure a smooth migration and to restore all services on March 4.</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<b><span style="font-size:12.0pt;line-height:105%;color:black">Tuesday, February 27, before 5 p.m.</span></b><span style="font-size:12.0pt;line-height:105%;color:black"> is the due date to file a new initial UI claim. The due date to file a weekly UI claim
for the week of<b> February 18-24 </b>is<b> 5 p.m. on Wednesday, February 28. </b>
Otherwise, claimants will need to wait until after 8 a.m. on Monday, March 4 and file through the new system.
</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">The planned service outage will also include Frances Online for Paid Leave claimants and the employer portal, which will be down at 5 p.m. on February 28 through 8 a.m. on March 4. Please feel free
to share this with your customers, if relevant. </span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<b><span style="font-size:14.0pt;line-height:105%;color:black">What to Expect During Planned Service Outage</span></b><b><span style="font-size:14.0pt;line-height:105%"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:15.0pt;line-height:105%;background:white">
<span style="font-size:12.0pt;line-height:105%;color:black">During the planned service outage, OED customers cannot:</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="color:black;line-height:105%;mso-list:l1 level1 lfo3;background:white">
<span style="font-size:12.0pt;line-height:105%">Create a new Frances Online account or access an existing Frances Online account (Paid Leave Oregon and Contributions & Recovery)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpFirst" style="color:black;margin-left:0in;mso-add-space:auto;line-height:105%;mso-list:l1 level1 lfo3;background:white">
<span lang="EN" style="font-size:12.0pt;line-height:105%;font-family:"Calibri",sans-serif">File an initial claim, file a weekly claim, restart a claim, check the status of a claim, or make changes to claim information (UI and Paid Leave Oregon)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif">File or amend tax reports (Contributions & Recovery)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif">Make a payment (UI, Paid Leave Oregon, Contributions & Recovery)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif">Apply for an assistance grant (Paid Leave Oregon)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpMiddle" style="color:black;margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif">Respond to requests for additional information (UI and Paid Leave Oregon)
<o:p></o:p></span></li><li class="MsoListParagraphCxSpLast" style="margin-left:0in;mso-add-space:auto;mso-list:l1 level1 lfo3">
<span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:black">Complete ID verification (UI and Paid Leave Oregon) </span><b><span lang="EN" style="font-size:12.0pt;line-height:115%;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></li></ul>
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<span style="font-size:12.0pt;line-height:105%;color:black">For a full timeline of changes to customer service during this time, as well as more information on what’s changing – and what’s staying the same – visit
</span><span style="color:black"><a href="http://unemployment.oregon.gov/frances"><span style="font-size:12.0pt;line-height:105%;color:#1155CC">unemployment.oregon.gov/frances</span></a></span><span style="font-size:12.0pt;line-height:105%;color:black">.
</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;line-height:105%;color:black">Thank you for your help. We are grateful for your support. We aim to reach every Oregonian who qualifies for UI benefits. We are excited about the enhancements this new system will bring and look forward
to serving Oregonians better with these improvements.</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
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<span style="font-size:12.0pt;line-height:105%;color:black">Oregon Employment Department</span><span style="font-size:12.0pt;line-height:105%"><o:p></o:p></span></p>
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