[OSTXUsers] Handling requests

[ROBE Joel]

As we start a new year of using OSTX I just wanted to remind everyone of the process to follow when you feel you are missing data or the data you see in OSTX does not match the data in your student information system (SIS).

Steps to resolving differences between OSTX and your SIS

1.      Check your SIS to see that the data is actually different than what is displayed in OSTX

2.      If there is a difference, and you can check the Regional Data Warehouse (RDW) data, verify that the data in your SIS and the RDW match. If you do not have access to the RDW contact the school or district staff that does have access and ask them to check for you.

3.      If the RDW data doesn't match there is a problem in the transfer from your SIS to the RDW.  Contact district staff or your RDW provider following your school or district support process to review the problem.

4.      If the RDW data does match there is a problem in the transfer from your RDW to ODE.  Again, contact district staff or your RDW provider following your school or district support process to review the problem.

5.      If your RDW provider determines that they are sending in the correct data but that it is missing from ODE's database then they can review ODE reports to determine why.

a.      If your data is different than it was when the RDW submitted it they will contact ODE to resolve the problem.

ODE is committed to streamlining this process in the future to make it even easier to determine the problems related to a specific student.

Certain problems that relate to the way the OSTX application works that you can call ODE's Helpdesk to resolve. Some examples, but not necessarily all of them are; you can't log on, tabs or screens don't appear, the hover doesn't work, or data appears on a student information screen but not on the student summary screen.  If you are unable to find an answer in the User Guide or in the Help section at the bottom of the page contact ODE's Helpdesk. The phone number is 503-947-5715.

Thank you.

Joel


Joel Robe  |   Director of Data Management
__________________________________________________________________________
Oregon Department of Education  |  255 Capitol Street  |  Salem, Oregon 97310
Ph: 503.947.5709  |  Fax: 503.378.5156
Email: joel.robe at ode.state.or.us<mailto:joel.robe at ode.state.or.us>  |  Web:  http://www.ode.state.or.us<http://www.ode.state.or.us/>


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