<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 12 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{mso-style-priority:99;
mso-style-link:"Plain Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.5pt;
font-family:Consolas;}
span.PlainTextChar
{mso-style-name:"Plain Text Char";
mso-style-priority:99;
mso-style-link:"Plain Text";
font-family:Consolas;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div class="WordSection1">
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Hi! I was just informed that Upstart/Highsmith is experiencing phone and fax problems today (3/19/2013). Their website is working fine for placing online orders. Please
be patient, they are working on fixing the problem. <o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Katie Anderson, Library Development Services<o:p></o:p></span></p>
<p class="MsoPlainText" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">* Youth Services Consultant * Oregon Center for the Book Coordinator *<o:p></o:p></span></p>
<p class="MsoPlainText" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Oregon State Library, 250 Winter St. NE, Salem, OR 97301<o:p></o:p></span></p>
<p class="MsoPlainText" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">katie.anderson@state.or.us, 503-378-2528<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">-----Original Message-----<br>
From: Karen Day [mailto:karen.day@cslpreads.org] <br>
Sent: Tuesday, March 19, 2013 10:54 AM<br>
To: statereps@cslpreads.org<br>
Subject: Upstart/Highsmith experiencing phone problems<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Dear CSLP State Representatives<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Please send out a message to your libraries to let them know that Upstart/Highsmith is experiencing long distance phone and fax problems today. The carrier is working
on the issue.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">The on-line orders are working fine.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Please advise your libraries to be patient if calling or faxing. We will send out a message as soon as the problem is fixed.<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thank you for your patience!<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Karen<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">--<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Karen M. Day<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Director of Administrative Services<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Collaborative Summer Library Program<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">953 Sixth Place SE, Mason City, IA 50401-5261
<a href="mailto:karen.day@cslpreads.org"><span style="color:windowtext;text-decoration:none">karen.day@cslpreads.org</span></a><o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">(641) 423-0005 - voice<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">(641) 424-5120 - fax<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">(866) 657-8556 - toll free<o:p></o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
<p class="MsoPlainText"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><o:p> </o:p></span></p>
</div>
</body>
</html>