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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Greetings directors,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">I wanted to share these key (and free!) training resources for you and your staff. Below you will read about:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Front Line Customer Service (six-module, asynchronous course)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Equitable Workplace Practices for Managers (series of self-paced tutorials)<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Statewide access to board training resources from United for Libraries<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Live Webinar: Libraries Build Business: Support from Boards, Friends, and Foundations<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Live Webinar: First Amendment Audits: What Your Library Board and Staff Need to Know<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l2 level1 lfo10"><span style="font-family:"Arial",sans-serif">Live Webinar: Friends of the Library & Book Sales: Branch Sales, Online Stores, and More<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">And be sure to check out the latest monthly
<a href="https://libguides.osl.state.or.us/conted/newsletters">training newsletter</a> on the CE LibGuide.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Descriptions:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Front Line Customer Service</span></b><span style="font-family:"Arial",sans-serif"> - The State Library has purchased access to a self-paced series of learning modules,
<a href="https://my.nicheacademy.com/oregonstaff/course/38645">Front Line Customer Service</a>. Access will be available through April 3, 2023, in Oregon’s Library Staff academy. (If you need access to the academy, please use
<a href="https://www.surveymonkey.com/r/OR-NicheAcademy">this request form</a> -- available to Oregon library staff, volunteers, and board members).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">These six modules are designed to help your staff grow customer service confidence and skills, lower stress, better respond to difficult customer situations with renewed energy and resolve, and
build more positive and long-lasting relationships with library patrons. Learners can work through modules individually or in small groups focus on building confidence with:
<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-family:"Arial",sans-serif">Tools to respond to difficult customers
<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-family:"Arial",sans-serif">Steps to take to build and maintain patron relationships
<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-family:"Arial",sans-serif">Video examples of customer situations
<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l3 level1 lfo3"><span style="font-family:"Arial",sans-serif">Safety and environmental awareness<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Equitable Workplace Practices</span></b><span style="font-family:"Arial",sans-serif"> is a series of self-paced tutorials geared for directors, managers, and supervisors in libraries of all
types. These tutorials will help learners understand and implement concepts covering:<o:p></o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoNormal" style="mso-list:l5 level1 lfo6"><span style="font-family:"Arial",sans-serif">Guiding Effective Conversations<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo6"><span style="font-family:"Arial",sans-serif">Seeing Staff as Human<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo6"><span style="font-family:"Arial",sans-serif">Establishing Explicit Expectations<o:p></o:p></span></li><li class="MsoNormal" style="mso-list:l5 level1 lfo6"><span style="font-family:"Arial",sans-serif">Fairness in Responsibility
<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.25in"><span style="font-family:"Arial",sans-serif">Check out
<a href="https://my.nicheacademy.com/oregonstaff/pathway/44499">Equitable Workplace Practices for Managers</a> in the Oregon Library Staff academy. If you need access to the academy, please use
<a href="https://www.surveymonkey.com/r/OR-NicheAcademy">this request form</a>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif">Statewide Access to Board Training Resources from United for Libraries<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif">The State Library of Oregon has partnered with United for Libraries to provide statewide access to a comprehensive catalog of training and resources for library advisory
and governing boards, Friends Groups, Foundations, and the staff who work with them.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif">The State Library has created
<b><a href="https://libguides.osl.state.or.us/conted/boardtraining">this LibGuide</a> to help provide an overview of the resources</b> and how to access them at the
<a href="https://elearning.ala.org"><b>ALA eLearning</b></a> website, a new fully accessible, mobile-friendly centralized web portal with a robust search capability and dynamic product listings. Other features include:<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Activity completion by course<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Comprehensive downloadable transcript<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Quick links to all earned certificates<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Simplified registration for monthly Learning Live webinars included in statewide access<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Simplified registration for additional webinars included in statewide access<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">Catalog of additional courses available for registration and/or purchase by other divisions, units, and offices of ALA, including a
<a href="https://elearning.ala.org/page/free-events">quick link</a> to free events<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo9">
<![if !supportLists]><span style="font-family:Symbol"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Arial",sans-serif">An integrated calendar with dates to upcoming Learning Live webinars and other synchronous training included in statewide access<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Upcoming webinars from United for Libraries – mark your calendars and register now:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="color:#333333;margin-left:0in;mso-list:l6 level1 lfo11">
<strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;background:white">May 11, 11:00a - 12:15p: First Amendment Audits: What Your Library Board and Staff Need to Know
</span></strong><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;background:white;font-weight:normal">Free to Oregon library staff and board members.
</span></strong><span style="font-family:"Arial",sans-serif;color:windowtext"><a href="https://airtable.com/shrLvc8kO2wpOpnDo">Register here</a>.</span><strong><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;background:white;font-weight:normal"><o:p></o:p></span></strong></li></ul>
<p class="MsoNormal"><strong><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#333333;background:white;font-weight:normal"><o:p> </o:p></span></strong></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif">What should library staff do when self-proclaimed “citizen journalists” enter the library claiming a right to question employees and film in any space accessible to the
public? The May 11 webinar “First Amendment Audits: What Your Library Board and Staff Need to Know”, presented by United for Libraries and the ALA Office for Intellectual Freedom, will share how you can prepare by adopting well-crafted policies and training
staff. </span><o:p></o:p></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif">This program will also cover the library as a public forum and the necessary components of user behavior policies and meeting room policies. The program will include
opportunities to participate in role-play scenarios that demonstrate best practices when board members interact with library users and members of the public. The program will include a Q&A with presenters Deborah Caldwell-Stone (pictured), director of ALA’s
Office for Intellectual Freedom and Executive Director of the Freedom to Read Foundation, and Lori Fisher, Assistant State Librarian for New Hampshire.
<b><o:p></o:p></b></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-family:"Arial",sans-serif">Learning Live</span></i><span style="font-family:"Arial",sans-serif"> sessions for May and June:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo11"><b><span style="font-family:"Arial",sans-serif">May 10, 11:00a - 12:00p </span></b><span style="font-family:"Arial",sans-serif">Libraries Build Business: Support from Boards, Friends,
and Foundations - Register <b><a href="http://airtable.com/shrRr8yRzVoZrbEPD" target="_blank">here</a></b>.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif"><a href="https://www.ala.org/advocacy/workforce/grant" target="_blank">Libraries Build Business (LBB)</a> is a national initiative of ALA, supported by Google.org, intended
to build capacity in libraries offering programming or services to local entrepreneurs and the small business community, prioritizing low-income and underrepresented entrepreneurs. Learn how library boards, Friends of the Library groups, and library Foundations
can help support libraries in their business-related services and programming. Megan Janicki, project manager of Libraries Build Business, will provide an overview of the program. Susan M. Preece, director of the Topsham (Maine) Public Library, will discuss
how the library’s board and Friends have supported the LBB program in their library. Stacey Goddard, public services manager at the Spokane (Wash.) County Library District, will address their library Foundation and board’s involvement. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l6 level1 lfo11"><b><span style="font-family:"Arial",sans-serif">June 14, 11:00a - 12:00p </span></b><span style="font-family:"Arial",sans-serif">Friends of the Library & Book Sales: Branch Sales,
Online Stores, and More - Register <b><a href="http://airtable.com/shrRr8yRzVoZrbEPD" target="_blank">here</a></b>.<o:p></o:p></span></li></ul>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><span style="font-family:"Arial",sans-serif">Join staff with the <a href="https://www.folmc.org/" target="_blank">Friends of Montgomery County (Md.) Libraries</a> as they provide tips and answer Q&A on branch book
sales, full-time used bookstores, online store fronts, and more. <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-family:"Arial",sans-serif">Ari Z. Brooks</span></b><span style="font-family:"Arial",sans-serif">, MSW is executive director of Friends of Montgomery County Libraries. An experienced fundraiser
and nonprofit manager, she has held leadership positions in three not-for-profit organizations for 25 years in Maryland and Pennsylvania. Her work has primarily focused on engaging and inspiring the community to provide volunteer and philanthropic support.
She lectures and trains library-support groups throughout the region on organizational development, fundraising, and program development and evaluation. Ms. Brooks earned a Bachelor’s degree from the University of Virginia and a Master’s degree in Social Work
from the University of Pennsylvania. She is a graduate of the 2004 Class of Leadership Montgomery and the inaugural 2009 recipient of the Emerging Leader Award for the County Executive’s Awards for Excellence in the Arts and Humanities.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in"><b><span style="font-family:"Arial",sans-serif">Lance Salins</span></b><span style="font-family:"Arial",sans-serif"> is business operations director with Friends of Montgomery County Libraries. He manages all aspects
of business development of the organization including overseeing both of the Friends of the Library, Montgomery County bookstores. Mr. Salins began volunteering in 2009 and was hired part-time as a Clerk working for the organization in 2011, before being promoted
to Assistant Manager and, then, full-time Business Coordinator in 2014 and currently serves as the Director of Business Operations. Mr. Salins earned his Bachelor’s degree in Psychology, magna cum laude, from The University of Maryland. He also serves on the
Board of Directors for Hose2Habitat, a Maryland based nonprofit working to enhance the welfare of animals in zoos and sanctuaries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
darci.hanning@slo.oregon.gov</a> <b>|</b> <a href="http://www.oregon.gov/library">
www.oregon.gov/library</a> <u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal">Follow @StateLibraryOR: <a href="http://fb.me/StateLibraryOR">
Facebook</a> <b>|</b> <a href="https://twitter.com/StateLibraryOR">Twitter</a> <b>
|</b> <a href="https://www.instagram.com/statelibraryor/">Instagram</a> <b>|</b> <a href="https://pinterest.com/statelibraryor/">
Pinterest</a> <b>|</b> <a href="https://www.youtube.com/channel/UC0-kU8Gu0jS_YcnXg-b_TRA/featured">
YouTube</a><o:p></o:p></p>
<p class="MsoNormal"><b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt"><br>
</span><img border="0" width="342" height="43" style="width:3.5625in;height:.4479in" id="Picture_x0020_1" src="cid:image001.png@01D84F41.EB436240"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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