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<p style="margin:0in;margin-bottom:.0001pt"><i><span style="font-size:10.0pt;font-family:"Calibri",sans-serif;color:black">Please excuse the cross-posting.<o:p></o:p></span></i></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Hello,<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Library Support & Development Services, a division of the State Library, is required to conduct a customer satisfaction survey annually. In April, many of
 you took an online survey to let us know how we are doing. Please </span><a href="http://www.oregon.gov/osl/LD/Documents/2017CustomerSatisfactionSurveyLibrarySupportOSL.pdf"><span style="font-family:"Calibri",sans-serif">read the report</span></a><span style="font-family:"Calibri",sans-serif;color:black">
 on the results of that survey. </span><span style="font-family:"Calibri",sans-serif;color:black"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Based on the results, Library Support staff will take the following actions:<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpFirst" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:120%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:120%;font-family:Symbol"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:120%">Our existing communication channels will remain the same for now.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:120%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:120%;font-family:Symbol"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:120%">Library Support staff will conduct a survey to find out when regional meetings for academic, public, and school library groups take place. Based on the results, a plan will be developed
 for Library Support staff to share information and offer consulting services at regional meetings, upon request.
<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:120%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:120%;font-family:Symbol"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:120%">Library Support staff will investigate the electronic payment process (ACH) that some LSTA and Ready to Read grantees use and improve it if possible.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpMiddle" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:120%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:120%;font-family:Symbol"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:120%">Suggestions for improving the LSTA grant process will be provided to the new Data and Federal Programs Consultant when they are hired.<o:p></o:p></span></p>
<p class="MsoListParagraphCxSpLast" style="margin-bottom:10.0pt;mso-add-space:auto;text-indent:-.25in;line-height:120%;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:12.0pt;line-height:120%;font-family:Symbol"><span style="mso-list:Ignore"><span style="font:7.0pt "Times New Roman"">        
</span></span></span><![endif]><span style="font-size:12.0pt;line-height:120%">The State Library has started the process of updating the website. This is an agency-wide priority for the 2017-2018 fiscal year.
<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Please let my co-workers and me know if you have any questions.
<a href="http://www.oregon.gov/osl/LD/Pages/contact_us_directory.aspx">Our contact information</a> is available on the State Library website.<o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black"><o:p> </o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-family:"Calibri",sans-serif;color:black">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:5.0pt"><b><span style="font-size:12.0pt;font-family:"Century Gothic",sans-serif;color:black">Katie Anderson<o:p></o:p></span></b></p>
<p class="MsoNormal" style="line-height:115%"><span style="color:black">Youth Services Consultant</span><span style="font-size:10.5pt;line-height:115%;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><a href="mailto:katie.anderson@state.or.us"><span style="color:blue">katie.anderson@state.or.us</span></a>
<b><span style="color:black">|</span></b><span style="color:black"> 503-378-2528 <b>
|</b> </span><a href="http://www.oregon.gov/osl/ld"><span style="color:blue">www.oregon.gov/osl/ld</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal"><span style="color:black">Follow us: </span><a href="http://fb.me/orlibsupport"><span style="color:blue">Facebook</span></a><span style="color:black">
<b>|</b> </span><a href="https://twitter.com/ORLibSupport"><span style="color:blue">Twitter</span></a><b>
<span style="color:black">|</span></b> <a href="http://www.statelibraryor.tumblr.com/">
<span style="color:blue">Tumblr</span></a><b><span style="color:black"> | </span>
</b><a href="https://pinterest.com/statelibraryor/"><span style="color:blue">Pinterest</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><img border="0" width="458" height="60" id="Picture_x0020_27" src="cid:image003.png@01D2FC8B.DF21E580"><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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