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<div class="WordSection1">
<p class="MsoNormal">Hey folks! We are looking to hire a 20-hour reference librarian in our children’s department at Wilsonville.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">They posted it on Libs-OR and elsewhere, but I hadn’t realized the announcement didn’t go out to REFORMA-Or, so please note,
<b><span style="color:red">it closes THIS WEEKEND on December 8.</span></b><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Our community would really benefit from someone with Spanish skills and Latinx/Hispanic cultural competency! Please consider applying.
<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Details at this link, and excerpted below. <o:p></o:p></p>
<p class="MsoNormal"><a href="https://www.governmentjobs.com/careers/wilsonville/jobs/2638078/reference-librarian?pagetype=jobOpportunitiesJobs">https://www.governmentjobs.com/careers/wilsonville/jobs/2638078/reference-librarian?pagetype=jobOpportunitiesJobs</a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<h1 style="mso-margin-top-alt:6.75pt;margin-right:0in;margin-bottom:18.75pt;margin-left:0in;background:white">
<span style="font-size:22.0pt;font-family:"Helvetica",sans-serif;color:#2C5E7E;font-weight:normal">Reference Librarian<o:p></o:p></span></h1>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Salary <o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">$24.17 - $30.82 Hourly<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Location <o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Library - Wilsonville, OR<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Job Type<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Part-time<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Department<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Library<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Job Number<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">2020-00012E<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Closing<o:p></o:p></span></b></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">12/8/2019 11:59 PM Pacific<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p> </o:p></span></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Position Overview<o:p></o:p></span></b></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:.5in;background:white;box-sizing: border-box">
<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Serving the public and helping someone select the right material, all with a smile, is second nature to you. You are a tenacious researcher with an outgoing customer service attitude. You
are nimble with technology and a patient teacher. You display a high level of cultural sensitivity and respect while providing resources and options, and can manage a high traffic reference desk. You shine in the spotlight, and can perform for children's
programs if called upon. <br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Is this you? Are you interested in joining an innovative, fun, values-focused team? The Wilsonville Public Library
is seeking a Reference librarians to staff the Youth Services Reference desk. Submit your application materials today! Please ensure you complete all sections of the application and answer all supplemental questions. Do not use refer to resume in the application. Additional
information regarding this position, including minimum qualifications and essential job functions, can be found in the job description below.<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:.5in;text-align:center;background:white">
<span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">_________________________________________________________________________________<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">The Reference Librarian performs professional level reference and reader's advisory assistance to the community. The
Reference Librarian will perform collection development and collection maintenance duties, and may develop programming for the Library or perform other duties in support of the Library's professional services to the public The Reference Librarian may be assigned
to the Adult Services or to the Youth Services area.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">The Reference Librarian reports to the Library Services Manager. The Adult Services Librarian or Youth Services Librarian
will coordinate the work of the Reference Librarian.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;box-sizing: border-box"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Responsibilities<o:p></o:p></span></b></p>
<p style="mso-margin-top-alt:0in;margin-right:0in;margin-bottom:7.5pt;margin-left:.5in;background:white;box-sizing: border-box">
<strong><u><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">ESSENTIAL JOB FUNCTIONS</span></u></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><em><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">The following tasks are representative and are not to be considered all-inclusive.</span></em><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><br>
<strong><span style="font-family:"Helvetica",sans-serif">Reference and Reader's Advisory</span></strong><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l7 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Interview customers to determine their specific information needs.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l7 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Assists customers with locating information and resources using local and online resources.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l7 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Assists customers with making reading and viewing choices based on interest.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l7 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Assists customers with technology, principally as needed to access library resources.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Collection Development</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo3;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Identifies and orders material to serve customer needs using various selection and ordering tools.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo3;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Identifies old or unused material to be deleted from the collection, reordering replacement items as necessary.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l5 level1 lfo3;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Assist with the development of the Library's Collection Development Policy.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Programming</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l8 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Develops and conduct library programs to groups of various ages.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l8 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Coordinate onsite events and serve as a point of contact for performers.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l8 level1 lfo4;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Helps develop marketing messages and promotional material for Library services.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Circulation</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo5;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Maintain awareness of circulation desk volumes and assist as needed and available.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l1 level1 lfo5;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Registers new customers, checks materials in and out, places holds, and performs other routine circulation duties.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Technology Troubleshooting</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Maintains working knowledge of library computing environment and countywide<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">library computer system.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l6 level1 lfo6;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Troubleshoots simple problems, calls in appropriate technical<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Coordinate and perform other projects, functions, and tasks, as assigned.</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><u><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Customer Service Standards for Employees: </span></u></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> These
standards are to ensure the organization is focused on providing high quality service to the public and other employees. Employees are expected to meet these standards as part of their job responsibilities.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Communication</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Acknowledge customers when they enter a city facility by greeting them with a smile and positive tone of voice whether in person, on the phone or
in email.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Gather necessary information to assist the customer. Where possible, handle issues/questions/requests without transferring customer to someone else.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Seek out answers to questions first; if unsuccessful provide name/contact information of someone who can assist.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Listen, understand, and clarify to gain in depth understanding of the needs to ensure they are being met.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Address difficult or contentious issues in a constructive manner.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l0 level1 lfo7;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Be positive and enthusiastic when speaking with customers.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Respect</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Be courteous and polite.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Treat customers with dignity and respect.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Understand customer's expectations and treat them as a priority.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Actively listen and give customer undivided attention.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Appreciate differing perspectives, opinions, and needs.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l9 level1 lfo8;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Demonstrate integrity and build trust through credibility, reliability, commitment, and ethical behavior.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Responsiveness</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Provide prompt and reliable service.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Respond to phone/email as soon as possible.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Follow through in a timely manner on commitments made to customers and provide estimated timeline for completion.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Change voicemail and email when out of office/unavailable and provide alternate contact person for customers.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Demonstrate a "can-do" approach.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l3 level1 lfo9;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Exhibit problem-solving skills leading to sound judgment and quality decisions.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;box-sizing: border-box"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Qualifications<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-left:.5in;background:white;box-sizing: border-box">
<strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Education & Experience: </span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Master's in Library Science and one (1) year of experience<br>
providing related professional library reference services;<br>
<br>
- OR –<br>
<br>
Any equivalent combination of education and related experience.<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:.5in;background:white"><strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Licensing & Other Requirements:</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> Requires
a valid driver license. <br>
<br>
<strong><span style="font-family:"Helvetica",sans-serif">Knowledge, Skills, & Abilities</span></strong><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services,
and evaluation of customer satisfaction.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Knowledge of general library collection development and reference techniques and reader's advisory functions.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Knowledge of one or more subject specialties such as children's literature, business resources, genealogy and local history resources, medical resources,
etc.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Skill using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Skill identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to listen to and understand information and ideas presented through spoken words and sentences.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to listen to and communicate effectively with patrons, individually or in groups.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to interpret and apply department policies and procedures in making work decisions or in providing information to others.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to interpret the information needs of a diverse community.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to perform for or teach adults or children effectively.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;margin-left:1.0in;text-indent:-.25in;mso-list:l4 level1 lfo10;background:white">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#4E4C4A"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to read and understand information and ideas presented in writing.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Ability to communicate information and ideas verbally and in writing so others will understand.<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Foreign language competency may be required.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white;box-sizing: border-box"><b><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Additional Information<o:p></o:p></span></b></p>
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<strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A">Work Environment:</span></strong><span style="font-size:11.5pt;font-family:"Helvetica",sans-serif;color:#4E4C4A"> Job duties are generally performed in an indoor office
setting with environmental controls. Shifts may vary depending on business need.<br>
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<strong><span style="font-family:"Helvetica",sans-serif">Physical Requirements:</span></strong> Frequent sitting; continuous talking and hearing both in person and over the phone; frequent keyboarding and repetitive motions of the hands/wrists; frequent walking
and reaching; occasional lifting and/or carrying up to 40 pounds.<br>
<br>
<strong><span style="font-family:"Helvetica",sans-serif">Cognitive Functions:</span></strong> The position incumbent works in a fast-paced office environment characterized by frequent deadlines, interruptions, and complex decision making processes. Work is
performed with minimal direction and supervision. Work routinely requires independent judgment. The incumbent must be capable of working effectively with coworkers and members of the public. Concentration and focus are required to complete detail oriented
tasks.<br>
<br>
<strong><span style="font-family:"Helvetica",sans-serif">Tools/Equipment Used: </span></strong>General office equipment, including but not limited to: computer, printer, telephone, fax machine, and copy machine. Computer software including but not limited to:
Library specific software and word-processing, spreadsheet, website, and database programs.<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008996"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#008996"><a href="mailto:gitlitz@wilsonvillelibrary.org"><span style="color:#008996">Deborah Gitlitz</span></a>
</span></b><b><span style="color:#008996"><br>
</span></b><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Community Outreach Librarian</span></i><span style="font-size:8.0pt;font-family:"Arial",sans-serif">
<span style="background:white">| </span><i><span style="color:black">Bibliotecaria comunitaria</span></i></span><span style="font-size:8.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://www.wilsonvillelibrary.org/lib/"><span style="color:blue">Wilsonville Public Library</span></a></span><span style="font-size:8.0pt;font-family:"Arial",sans-serif">
<span style="background:white">| </span><span style="color:black"><a href="http://www.facebook.com/WilsonvilleLibrary/"><span style="color:blue">Facebook</span></a><o:p></o:p></span></span></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Co-Chair,
<a href="https://librosfororegon.wixsite.com/home"><span style="color:blue">Libros for Oregon</span></a><o:p></o:p></span></i></p>
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<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Typical schedule Mon, Tues, Thurs<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Pronouns: she/her<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">503.570.1582<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><img border="0" width="193" height="95" style="width:2.0104in;height:.9895in" id="Picture_x0020_1" src="cid:image001.png@01D5AB76.C85FF480" alt="Description: Description: cid:image003.png@01D27595.C68C8340"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:8.0pt;font-family:"Arial",sans-serif;color:black">Disclosure Notice: Messages to and from this e-mail address may be subject to the Oregon Public Records Law.<o:p></o:p></span></i></p>
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