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<p class="MsoNormal"><b>From:</b> BETTS Chris [mailto:Chris.BETTS@dhsoha.state.or.us]
<br>
<b>Sent:</b> Monday, November 21, 2016 3:41 PM<br>
<b>To:</b> Jerry Curry <JerryCurry@oslmail.osl.state.or.us>; sora@listsmart.osl.state.or.us<br>
<b>Subject:</b> RE: Incentives for survey participation<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerry, Et Al,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The Department of Human Services has many years of experience in this area.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Incentivizing employees or business partners to complete internal surveys by offering a material benefit is of course against policy, but we
<i>have</i> designed surveys of external customers (clients) where a random drawing for a $25 grocery card to a local retail merchant is offered. We believe the randomness of the drawing helps increase participation, but does so without introducing bias because
participants who opt for the drawing don’t know if they’ll win and don’t know who else has opted for the drawing. Another way to incentivize survey participation is to explain how taking the survey will benefit the participant. You can explain this in the
introduction page of the survey or inside the email invitation (if an e-mail campaign is used).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Survey participation and obtaining statistically significant response rates is always a challenge, especially these days when it seems everyone wants people to complete a survey on one topic or another. Survey
fatigue is an ongoing issue that we try to minimize at DHS. We do this by avoiding overlapping surveys whenever possible and try to allow some time between surveys of the same population when possible.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">[Also: I think OAM 10.40.10 provides policy guidance on expenditures for non-travel food and refreshments]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I hope this helps,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Christopher Betts, OPMA, RNG<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Senior Project Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon Department of Human services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Office of Business Intelligence<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Survey Administration Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-945-6097 Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-507-8140 Mobile<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:Chris.betts@dhsoha.state.or.us">Chris.betts@dhsoha.state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://dhsdesign.hr.state.or.us/index.html"><span style="color:#336666;text-decoration:none"><img border="0" width="438" height="37" id="_x0000_i1025" src="cid:image002.jpg@01D24410.130A66E0" alt="DHS Oregon Department of Human Services"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please let us know how we’re doing! Feel free to provide feedback about our services using the following link:
</span><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="http://www.surveygizmo.com/s3/2122236/DHS-Internal-Customer-Satisfaction-Survey"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">http://www.surveygizmo.com/s3/2122236/DHS-Internal-Customer-Satisfaction-Survey</span></b></a>
(</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Select “<i>Office of Business Intelligence” in the drop-down at the beginning of the survey)</i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Sora [<a href="mailto:sora-bounces@listsmart.osl.state.or.us">mailto:sora-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Jerry Curry<br>
<b>Sent:</b> Monday, November 21, 2016 2:52 PM<br>
<b>To:</b> <a href="mailto:sora@listsmart.osl.state.or.us">sora@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Sora] FW: Incentives for survey participation<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello SORA folks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Please respond to Cheng-Fai via the SORA list as this may be a question many of us are interested in.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> LAI Cheng-Fei -CEdO [<a href="mailto:cheng-fei.lai@state.or.us">mailto:cheng-fei.lai@state.or.us</a>]
<br>
<b>Sent:</b> Monday, November 21, 2016 2:05 PM<br>
<b>To:</b> MCCOY Jan - ODE <<a href="mailto:jan.mccoy@state.or.us">jan.mccoy@state.or.us</a>>; Jerry Curry <<a href="mailto:JerryCurry@oslmail.osl.state.or.us">JerryCurry@oslmail.osl.state.or.us</a>>; 'Chapman Natasha L' <<a href="mailto:natasha.l.chapman@state.or.us">natasha.l.chapman@state.or.us</a>><br>
<b>Subject:</b> Incentives for survey participation<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello SORA colleagues<o:p></o:p></p>
<p class="MsoNormal">I’m curious to know if anyone has experience with incentivizing participants (e.g. school teachers/staff, parents, students, community members, etc.) to complete surveys in your studies?<o:p></o:p></p>
<p class="MsoNormal">I’ve been told that we can’t as state agencies: “OAM 10.40.10 paragraph 115 notes items which may not be purchased with State funds and it specifically states gifts.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any feedback/input/advise on this topic is greatly appreciated!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheng-Fei<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Cheng-Fei Lai, Ph.D., Research Analyst</span></b><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">503-373-0067 | <a href="mailto:email@state.or.us">
<span style="color:windowtext;text-decoration:none">775</span></a> Court Street NE, Salem, OR 97301 |
<a href="mailto:cheng-fei.lai@state.or.us">cheng-fei.lai@state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">education.oregon.gov<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerry Curry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Reference Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon State Library <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Salem, OR<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:jerry.w.curry@state.or.us">jerry.w.curry@state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-378-5008 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Check out our databases & resources or<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">request a presentation to your work group.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://library.state.or.us">http://library.state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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