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<p class="MsoNormal"><b>From:</b> BETTS Chris [mailto:Chris.BETTS@dhsoha.state.or.us]
<br>
<b>Sent:</b> Tuesday, November 22, 2016 7:17 AM<br>
<b>To:</b> Jerry Curry <JerryCurry@oslmail.osl.state.or.us><br>
<b>Subject:</b> RE: Incentives for survey participation<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerry,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">DHS has been performing surveys of program participants and providers for a long time.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We get good, periodic feedback data on program performance and customer experiences/satisfaction without offering incentives per se in most cases.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">What we do is explain the purpose of the survey and what the benefit is before they take it. Then use that data to make improvements they can see.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Sometimes the improvements take a long time and other times they can be relatively speedy. It just depends on the topic and the program.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Good luck and Happy Thanksgiving!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Christopher Betts<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Senior Project Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon Department of Human services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Office of Business Intelligence<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Survey Administration Services<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-945-6097 Desk<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-507-8140 Mobile<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:Chris.betts@dhsoha.state.or.us">Chris.betts@dhsoha.state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="http://dhsdesign.hr.state.or.us/index.html"><span style="color:#336666;text-decoration:none"><img border="0" width="438" height="37" id="_x0000_i1025" src="cid:image003.jpg@01D245AB.586369C0" alt="DHS Oregon Department of Human Services"></span></a><span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Please let us know how we’re doing! Feel free to provide feedback about our services using the following link:
</span><span style="font-size:14.0pt;color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"><a href="http://www.surveygizmo.com/s3/2122236/DHS-Internal-Customer-Satisfaction-Survey"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif">http://www.surveygizmo.com/s3/2122236/DHS-Internal-Customer-Satisfaction-Survey</span></b></a>
(</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Select “<i>Office of Business Intelligence” in the drop-down at the beginning of the survey)</i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><a name="_MailEndCompose"></a><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Sora [<a href="mailto:sora-bounces@listsmart.osl.state.or.us">mailto:sora-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Jerry Curry<br>
<b>Sent:</b> Monday, November 21, 2016 3:58 PM<br>
<b>To:</b> <a href="mailto:sora@listsmart.osl.state.or.us">sora@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Sora] FW: Incentives for survey participation<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Brandt Robin L [<a href="mailto:ROBIN.L.BRANDT@dhsoha.state.or.us">mailto:ROBIN.L.BRANDT@dhsoha.state.or.us</a>]
<br>
<b>Sent:</b> Monday, November 21, 2016 3:35 PM<br>
<b>To:</b> Jerry Curry <<a href="mailto:JerryCurry@oslmail.osl.state.or.us">JerryCurry@oslmail.osl.state.or.us</a>>;
<a href="mailto:sora@listsmart.osl.state.or.us">sora@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> RE: Incentives for survey participation<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#993366">Hello SORA members,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">The issue is, if you provide an incentive, it could be seen as a conflict of interest. That conflict could be perceived as paying a program participant to participate in a survey about services received and it
could be seen as an incentive to say good things about the program. (Last time I looked at studies about survey respondents, the studies showed that most survey respondents are more likely to be happy about services anyway. It was more difficult to get respondents
to report negative things – which unfortunately makes it difficult to understand how to better improve the program.) I don’t have a citation for that information handy.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">Previously I worked for a university in another state and consulted with the state Vocational Rehabilitation for many years to survey persons with disabilities closed from service to complete a satisfaction survey.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">You note that state the OAM does not allow the purchase of “gifts” for participants. During my work elsewhere, Vocational Rehabilitation explored its ability to provide an incentive through the contract that
my University program had. I recall that federal regulations forbid funds to purchase such items as well. I have attached a document about the federal regulations and you may want to refer to the e-CFRs that relate to the funding for your program:
<a href="http://www.ecfr.gov/cgi-bin/text-idx?SID=5ecdeae3e118ec61efacf9cc17af5cc0&mc=true&tpl=/ecfrbrowse/Title02/2tab_02.tpl">
http://www.ecfr.gov/cgi-bin/text-idx?SID=5ecdeae3e118ec61efacf9cc17af5cc0&mc=true&tpl=/ecfrbrowse/Title02/2tab_02.tpl</a> These federal funds are considered “grants” and our programs must adhere to federal regulations about money.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">Please note that when I was investigating whether Vocational Rehabilitation participants could pursue employment related to the production, manufacture, distribution or sale of cannabis, federal authorities explained
that it was not only federal funds could not be used (because marijuana is illegal in federal law). Any state match to the grant funding the program was considered federal funds too. So, I think it follows that any state government match monies cannot be used
to provide incentives anyway.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">If you have questions, this is the hierarchy of precedence at the federal level is as follows.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><img border="0" width="300" height="279" id="Picture_x0020_1" src="cid:image011.png@01D245AB.586369C0"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">That’s what I have to share. I hope it is useful and not too confusing.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#993366">Robin<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#993366"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> Sora [<a href="mailto:sora-bounces@listsmart.osl.state.or.us">mailto:sora-bounces@listsmart.osl.state.or.us</a>]
<b>On Behalf Of </b>Jerry Curry<br>
<b>Sent:</b> Monday, November 21, 2016 2:52 PM<br>
<b>To:</b> <a href="mailto:sora@listsmart.osl.state.or.us">sora@listsmart.osl.state.or.us</a><br>
<b>Subject:</b> [Sora] FW: Incentives for survey participation<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello SORA folks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Please respond to Cheng-Fai via the SORA list as this may be a question many of us are interested in.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> LAI Cheng-Fei -CEdO [<a href="mailto:cheng-fei.lai@state.or.us">mailto:cheng-fei.lai@state.or.us</a>]
<br>
<b>Sent:</b> Monday, November 21, 2016 2:05 PM<br>
<b>To:</b> MCCOY Jan - ODE <<a href="mailto:jan.mccoy@state.or.us">jan.mccoy@state.or.us</a>>; Jerry Curry <<a href="mailto:JerryCurry@oslmail.osl.state.or.us">JerryCurry@oslmail.osl.state.or.us</a>>; 'Chapman Natasha L' <<a href="mailto:natasha.l.chapman@state.or.us">natasha.l.chapman@state.or.us</a>><br>
<b>Subject:</b> Incentives for survey participation<o:p></o:p></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hello SORA colleagues<o:p></o:p></p>
<p class="MsoNormal">I’m curious to know if anyone has experience with incentivizing participants (e.g. school teachers/staff, parents, students, community members, etc.) to complete surveys in your studies?<o:p></o:p></p>
<p class="MsoNormal">I’ve been told that we can’t as state agencies: “OAM 10.40.10 paragraph 115 notes items which may not be purchased with State funds and it specifically states gifts.”<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any feedback/input/advise on this topic is greatly appreciated!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheng-Fei<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Cheng-Fei Lai, Ph.D., Research Analyst</span></b><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">503-373-0067 | <a href="mailto:email@state.or.us">
<span style="color:windowtext;text-decoration:none">775</span></a> Court Street NE, Salem, OR 97301 |
<a href="mailto:cheng-fei.lai@state.or.us">cheng-fei.lai@state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt">education.oregon.gov<o:p></o:p></span></p>
<p class="MsoNormal"><!--[if gte vml 1]><v:shapetype id="_x0000_t75" coordsize="21600,21600" o:spt="75" o:preferrelative="t" path="m@4@5l@4@11@9@11@9@5xe" filled="f" stroked="f">
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Jerry Curry<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Reference Librarian<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Oregon State Library <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Salem, OR<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="mailto:jerry.w.curry@state.or.us">jerry.w.curry@state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">503-378-5008 <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Check out our databases & resources or<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">request a presentation to your work group.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="http://library.state.or.us">http://library.state.or.us</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">-------------------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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