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<p class="MsoNormal">Hello everyone,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I’m reaching out to see if other state agencies currently use any of the software solutions below and would be willing to share their experiences. OHA is formalizing a COVID vaccine complaints process that allows us to quickly identify
and elevate equity-related vaccine issues for rapid response while tracking trends to enact changes at the systems-level. We’re currently evaluating these as potential options for complaints/concerns handling from intake to resolution, with the opportunity
to expand the use of the software to broader vaccine planning and/or other program initiatives. Any insights would be greatly appreciated!
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<ul style="margin-top:0in" type="disc">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Salesforce<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">ServiceNow<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">CMS Enterprise<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">iConstituent<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">WorkPro<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">iSight<o:p></o:p></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">CMTS<o:p></o:p></li></ul>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Additionally, if you are receiving COVID vaccine complaints and concerns or know of anyone at your agency who is, we are conducting an environmental scan to explore the various sources, volume and types of complaints/concerns as well as
any additional information that might be helpful to inform our development process. Please feel free to reach out directly or connect us with the appropriate contact.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sarah<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Sarah Dobra</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
Manager, Ombuds Program and Innovator Agents<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Member and Stakeholder Support Unit, External Relations Division<br>
OREGON HEALTH AUTHORITY<br>
<a href="mailto:sarah.e.dobra@dhsoha.state.or.us"><span style="color:#0563C1">sarah.e.dobra@dhsoha.state.or.us</span></a><br>
Cell: 503-798-3610<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Ombuds Program: 877-642-0450 / 503-947-2346<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:OHA.OmbudsOffice@dhsoha.state.or.us"><span style="color:#0563C1">OHA.OmbudsOffice@dhsoha.state.or.us</span></a> or s<i>end a secure email from the
Ombuds website: <o:p></o:p></i></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><a href="https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx"><span style="color:#0563C1">https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx</span></a>
</span> <span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="AR-IQ" dir="RTL" style="font-family:"Arial",sans-serif">نتكلم العربية
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-family:"Arial",sans-serif"><span dir="LTR"></span><span dir="LTR"></span> Hablamos Espa</span><span lang="ES" style="font-family:"Arial",sans-serif;color:#222222">ñ</span><span style="font-family:"Arial",sans-serif">ol
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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