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<p class="MsoNormal">Hello wonderful SORA colleagues! I am thinking this is the SORA list serve but if it is not can you please share with that list or send me the e-mail address and I will do so?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sarah Dobra is wanting to make sure SORA list serve receives.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">To health,<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F3864"><o:p> </o:p></span></i></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Ellen Pinney<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Ombuds<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Oregon Health Authority<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#1F497D"><a href="mailto:Ellen.Pinney@dhsoha.state.or.us">Ellen.Pinney@oha.oregon.gov</a><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Arial",sans-serif">(She/Her)<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Cell: 503-884-2862 /Toll Free: 877-642-0450<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Fax 503-934-5023
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:OHA.OmbudsOffice@dhsoha.state.or.us"><span style="color:blue">OHA.OmbudsOffice@dhsoha.state.or.us</span></a>
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">or s<i>end a secure email from the Ombuds website:
</i><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><a href="https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx"><span style="color:blue">https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif">Hablamos Espa</span><span lang="ES" style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#222222">ñ</span><span style="font-size:12.0pt;font-family:"Arial",sans-serif">ol
<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><b>From:</b> Dobra Sarah E <SARAH.E.DOBRA@oha.oregon.gov> <br>
<b>Sent:</b> Monday, March 20, 2023 3:33 PM<br>
<b>To:</b> DOLPH Annaliese * GOV <Annaliese.DOLPH@oregon.gov>; CURRANS-HENRY Rachel * GOV <Rachel.CURRANS-HENRY@oregon.gov>; TIBBS Abby * GOV <Abby.TIBBS@oregon.gov>; Baden David <DAVID.BADEN@oha.oregon.gov><br>
<b>Cc:</b> Tara Chetock <Tara.A.CHETOCK@dhsoha.state.or.us>; PINNEY Ellen <Ellen.PINNEY@oha.oregon.gov>; HITTLE Dana <Dana.HITTLE@oha.oregon.gov>; Clarke Ebony Sloan <Ebony.S.Clarke@oha.oregon.gov>; Goto Lavinia S <Lavinia.S.Goto@dhsoha.state.or.us>; Sarah
E. Wetherson (she/her) <SARAH.E.WETHERSON@oha.oregon.gov>; adrienne.daniels@multco.us; McDermott Shawna M. <Shawna.M.McDermott@oha.oregon.gov>; Kirsten Isaacson <KirstenI@seiu49.org>; Oscar Arana <OscarA@nayapdx.org><br>
<b>Subject:</b> 2022 Ombuds Year End Report<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Dear Governor Kotek, Chair Arana and Director Baden,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Pursuant to Oregon Revised Statute (ORS) 414.712, the Oregon Health Authority (OHA) provides Ombuds services to individuals who receive medical assistance through the Oregon Health Plan (OHP - Oregon’s Medicaid and Children’s Health Insurance
Program). The Ombudsperson is directed to serve as the recipient’s advocate on issues concerning access to and quality of care.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The OHA Ombuds position is a formal, internal voice for process and system improvements responsive to identified trends impacting services for the more than 1.4 million Oregonians served by OHP.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">As required by ORS 182.500, the OHA Ombuds Program provides quarterly reports to the Governor, OHA Director and the Oregon Health Policy Board that include:<o:p></o:p></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">A summary of the services that the Ombuds provided during the year 2022;
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Recommendations for improving access to or quality of care provided to OHP members; and
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo3"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">Recommendations for improving Ombuds services.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Please find attached the OHA Ombuds 2022 year-end report for January through December 2022. This
<a href="https://www.oregon.gov/oha/ERD/OmbudsProgram/2022%20OmbudsYearEnd%20Report.pdf">
report</a> is also available on the Ombuds Program <a href="https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx">
website.</a> <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Sincerely,<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="206" height="60" style="width:2.1458in;height:.625in" id="Picture_x0020_1" src="cid:image001.png@01D95B27.A1375330"><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal">Sarah Dobra<o:p></o:p></p>
<p class="MsoNormal">Ombuds Program Manager, on behalf of the entire OHA Ombuds Program
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">CC:<o:p></o:p></p>
<p class="MsoNormal"><a name="_Hlk130207004">Rachel Currans-Henry, Health Policy Advisor, Governor’s Office<o:p></o:p></a></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk130207004">Annaliese Dolph, Initiative Director, Behavioral Health, Governor’s Office<o:p></o:p></span></p>
<p class="MsoNormal"><span style="mso-bookmark:_Hlk130207004">Abby Tibbs, Senior Advisor, Governor’s Office
<o:p></o:p></span></p>
<span style="mso-bookmark:_Hlk130207004"></span>
<p class="MsoNormal">Dr. Lavinia Goto, Co-Chair, Medicaid Advisory Committee<o:p></o:p></p>
<p class="MsoNormal">Adrienne Daniels, Co-Chair, Medicaid Advisory Committee<o:p></o:p></p>
<p class="MsoNormal">Shawna McDermott, Director, OHA Health Systems Division<o:p></o:p></p>
<p class="MsoNormal">Dana Hittle, State Medicaid Director, OHA Health Systems Division<o:p></o:p></p>
<p class="MsoNormal">Ebony Clarke, Behavioral Health Director, Oregon Health Authority<o:p></o:p></p>
<p class="MsoNormal">Ellen Pinney, Principal Ombuds<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:14.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Sarah Dobra</span></b><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><br>
Manager, Ombuds Program and Innovator Agents<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Member and Stakeholder Support Unit, External Relations Division<br>
OREGON HEALTH AUTHORITY<br>
<a href="mailto:sarah.e.dobra@oha.oregon.gov">sarah.e.dobra@oha.oregon.gov</a><br>
Cell: 503-798-3610<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">Ombuds Program: 877-642-0450 / 503-947-2346<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><a href="mailto:OHA.OmbudsOffice@odhsoha.oregon.gov">OHA.OmbudsOffice@odhsoha.oregon.gov</a>
</span><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black">or s<i>end a secure email from the Ombuds website:
<o:p></o:p></i></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><a href="https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx">https://www.oregon.gov/oha/ERD/Pages/Ombuds-Program.aspx</a>
</span> <span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="AR-IQ" dir="RTL" style="font-family:"Arial",sans-serif">نتكلم العربية
</span><span dir="LTR"></span><span dir="LTR"></span><span style="font-family:"Arial",sans-serif"><span dir="LTR"></span><span dir="LTR"></span> Hablamos Espa</span><span lang="ES" style="font-family:"Arial",sans-serif;color:#222222">ñ</span><span style="font-family:"Arial",sans-serif">ol
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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