From steve.allran at eds.com Thu Dec 18 15:43:27 2008 From: steve.allran at eds.com (Allran, Steve) Date: Thu, 18 Dec 2008 17:43:27 -0600 Subject: [State_HelpDesks] State Firewall Outage Message-ID: <4C26BE81255ACB44BC2B08CC0CDD4D2DE8AECC@usplm201.amer.corp.eds.com> Hello, The state is currently experiencing a network firewall outage and it is affecting Oregon.gov, Teamsite and other systems. The SDC is working on the problem and we will release any revelant information when it is available. Thank you for your patience! Steve Allran Help Desk Coordinator Oregon E-government Program Office: 503-378-4336 Email: steve.allran at eds.com Saber Government Solutions An EDS Company -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: th_me_chr1.gif Type: image/gif Size: 3553 bytes Desc: th_me_chr1.gif URL: From steve.allran at eds.com Thu Dec 18 15:58:36 2008 From: steve.allran at eds.com (Allran, Steve) Date: Thu, 18 Dec 2008 17:58:36 -0600 Subject: [State_HelpDesks] State Firewall Outage Message-ID: <4C26BE81255ACB44BC2B08CC0CDD4D2DE8AED5@usplm201.amer.corp.eds.com> Hello, The state firewall outage has been resolved. Please contact the SDC service desk if you have any questions at 503-373-1000. Thank you! Steve Allran Help Desk Coordinator Oregon E-government Program Office: 503-378-4336 Email: steve.allran at eds.com Saber Government Solutions An EDS Company -------------- next part -------------- An HTML attachment was scrubbed... URL: -------------- next part -------------- A non-text attachment was scrubbed... Name: th_me_chr1.gif Type: image/gif Size: 3553 bytes Desc: th_me_chr1.gif URL: From michelle.brady at eds.com Sat Dec 20 17:37:43 2008 From: michelle.brady at eds.com (Brady, Michelle) Date: Sat, 20 Dec 2008 19:37:43 -0600 Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 4 Message-ID: Hello, Just wanted to let you know that we are experiencing issues with the eCommerce payment server. Thanks, Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 5:33 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 4 We are still troubleshooting, looks like it has something to do with the payment server. We are engaging IBM to get some help. Thanks, Michelle ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 5:01 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: Re: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 3 The eCommerce team is engaged and working on a resolution, looks like a communication error between the eCommerce server and the payment server. Thank you for your patience. If you have any questions please send an email to egovhelp at state.or.us -Michelle ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 4:09 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 2 The Secure Pay eCommerce stores are still experiencing problems - users are getting an error when they click through to the payment. A developer is looking into the issue. We apologize for the inconvenience. Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 3:31 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: [E-gov_Commerce] Secure Pay Incident - 12/20/08 - Hello, We have noticed that there is an issue with processing payments with secure pay. We are looking into the issue and will provide updates as we know more. Thank you Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. -------------- next part -------------- An HTML attachment was scrubbed... URL: From michelle.brady at eds.com Sat Dec 20 20:09:36 2008 From: michelle.brady at eds.com (Brady, Michelle) Date: Sat, 20 Dec 2008 22:09:36 -0600 Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident -12/20/08 -update 5 In-Reply-To: References: Message-ID: The issue is still outstanding. We have IBM engaged to help resolve. If you have any questions please send an email to the help desk. Egovhelp at state.or.us Thank you! -Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: state_helpdesks-bounces at listsmart.osl.state.or.us [mailto:state_helpdesks-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 5:38 PM To: tsc.helpdesk at state.or.us Cc: State_HelpDesks at listsmart.osl.state.or.us Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident -12/20/08 -update 4 Hello, Just wanted to let you know that we are experiencing issues with the eCommerce payment server. Thanks, Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 5:33 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 4 We are still troubleshooting, looks like it has something to do with the payment server. We are engaging IBM to get some help. Thanks, Michelle ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 5:01 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: Re: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 3 The eCommerce team is engaged and working on a resolution, looks like a communication error between the eCommerce server and the payment server. Thank you for your patience. If you have any questions please send an email to egovhelp at state.or.us -Michelle ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 4:09 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 2 The Secure Pay eCommerce stores are still experiencing problems - users are getting an error when they click through to the payment. A developer is looking into the issue. We apologize for the inconvenience. Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 3:31 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: [E-gov_Commerce] Secure Pay Incident - 12/20/08 - Hello, We have noticed that there is an issue with processing payments with secure pay. We are looking into the issue and will provide updates as we know more. Thank you Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. -------------- next part -------------- An HTML attachment was scrubbed... URL: From michelle.brady at eds.com Sun Dec 21 00:02:42 2008 From: michelle.brady at eds.com (Brady, Michelle) Date: Sun, 21 Dec 2008 02:02:42 -0600 Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident Resolved -12/20/08 -update 5 FINAL In-Reply-To: References: Message-ID: Hello, The issue has been resolved and service for the eCommerce stores has been restored. An incident report will be sent out for this issue. If you have any questions please call or email the E-gov helpdesk at egovhelp at state.or.us Thank you! Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: state_helpdesks-bounces at listsmart.osl.state.or.us [mailto:state_helpdesks-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 5:38 PM To: tsc.helpdesk at state.or.us Cc: State_HelpDesks at listsmart.osl.state.or.us Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident -12/20/08 -update 4 Hello, Just wanted to let you know that we are experiencing issues with the eCommerce payment server. Thanks, Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 5:33 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 4 We are still troubleshooting, looks like it has something to do with the payment server. We are engaging IBM to get some help. Thanks, Michelle ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 5:01 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: Re: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 3 The eCommerce team is engaged and working on a resolution, looks like a communication error between the eCommerce server and the payment server. Thank you for your patience. If you have any questions please send an email to egovhelp at state.or.us -Michelle ________________________________ From: Brady, Michelle Sent: Saturday, December 20, 2008 4:09 PM To: Brady, Michelle; E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: RE: [E-gov_Commerce] Secure Pay Incident - 12/20/08 -update 2 The Secure Pay eCommerce stores are still experiencing problems - users are getting an error when they click through to the payment. A developer is looking into the issue. We apologize for the inconvenience. Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. ________________________________ From: e-gov_commerce-bounces at listsmart.osl.state.or.us [mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of Brady, Michelle Sent: Saturday, December 20, 2008 3:31 PM To: E-gov_commerce at listsmart.osl.state.or.us Cc: egovhelp at state.or.us Subject: [E-gov_Commerce] Secure Pay Incident - 12/20/08 - Hello, We have noticed that there is an issue with processing payments with secure pay. We are looking into the issue and will provide updates as we know more. Thank you Michelle Michelle Brady Project Manager EDS, an HP company DAS/EISPD/Oregon E-government 955 Center Street Unit 505 Salem, Oregon 97301 Tel: +1 503-378-3799 Mobile: +1 503-851-3953 E-mail: michelle.brady at eds.com We deliver on our commitments so you can deliver on yours. -------------- next part -------------- An HTML attachment was scrubbed... URL: From steve.allran at eds.com Fri Dec 26 08:42:13 2008 From: steve.allran at eds.com (Allran, Steve) Date: Fri, 26 Dec 2008 10:42:13 -0600 Subject: [State_HelpDesks] Production Search Server Reboot Message-ID: <4C26BE81255ACB44BC2B08CC0CDD4D2DE8B7F9@usplm201.amer.corp.eds.com> Hello, EDS will be rebooting the production search servers, in an effort to resolve a DOJ search issue, during our regularly scheduled maintance window on Monday, December 29, 2008, from Midnight to 3:00am. During this time Search.oregon.gov will be unavailable. If you have any questions or concerns, please contact the E-gov help desk at egovhelp at das.state.or.us . Thank you! Steve Allran Help Desk Coordinator Oregon E-government Program Office: 503-378-4336 Email: steve.allran at eds.com Saber Government Solutions An EDS Company me_chr1.gif image by SosaLover -------------- next part -------------- An HTML attachment was scrubbed... URL: