[State_HelpDesks] FW: [E-gov_Commerce] Secure Pay Incident Resolved -12/20/08 -update 5 FINAL

[Brady, Michelle]

Hello, 
 
The issue has been resolved and service for the eCommerce stores has
been restored.  An incident report will be sent out for this issue.  If
you have any questions please call or email the E-gov helpdesk at
egovhelp at state.or.us
 
Thank you!

Michelle

Michelle Brady 
Project Manager 
  
EDS, an HP company 

DAS/EISPD/Oregon E-government 
955 Center Street Unit 505 
Salem, Oregon 97301 

Tel: +1 503-378-3799 
Mobile: +1 503-851-3953 
E-mail: michelle.brady at eds.com 

We deliver on our commitments 
so you can deliver on yours. 


 


________________________________

	From: state_helpdesks-bounces at listsmart.osl.state.or.us
[mailto:state_helpdesks-bounces at listsmart.osl.state.or.us] On Behalf Of
Brady, Michelle
	Sent: Saturday, December 20, 2008 5:38 PM
	To: tsc.helpdesk at state.or.us
	Cc: State_HelpDesks at listsmart.osl.state.or.us
	Subject: [State_HelpDesks] FW: [E-gov_Commerce] Secure Pay
Incident -12/20/08 -update 4
	
	
	Hello,
	 
	Just wanted to let you know that we are experiencing issues with
the eCommerce payment server.
	 
	Thanks,
	
	Michelle
	 

	Michelle Brady 
	Project Manager 
	  
	EDS, an HP company 
	
	DAS/EISPD/Oregon E-government 
	955 Center Street Unit 505 
	Salem, Oregon 97301 

	Tel: +1 503-378-3799 
	Mobile: +1 503-851-3953 
	E-mail: michelle.brady at eds.com 

	We deliver on our commitments 
	so you can deliver on yours. 


	 


________________________________

		From: Brady, Michelle 
		Sent: Saturday, December 20, 2008 5:33 PM
		To: Brady, Michelle;
E-gov_commerce at listsmart.osl.state.or.us
		Cc: egovhelp at state.or.us
		Subject: RE: [E-gov_Commerce] Secure Pay Incident -
12/20/08 -update 4
		
		
		 

		We are still troubleshooting, looks like it has
something to do with the payment server. We are engaging IBM to get some
help.

		 

		Thanks,

		 

		Michelle 
________________________________

		From: e-gov_commerce-bounces at listsmart.osl.state.or.us
[mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of
Brady, Michelle
		Sent: Saturday, December 20, 2008 5:01 PM
		To: E-gov_commerce at listsmart.osl.state.or.us
		Cc: egovhelp at state.or.us
		Subject: Re: [E-gov_Commerce] Secure Pay Incident -
12/20/08 -update 3
		
		

		

			 
			The eCommerce team is engaged and working on a
resolution, looks like a communication error between the eCommerce
server and the payment server.  Thank you for your patience.  If you
have any questions please send an email to egovhelp at state.or.us
			 
			-Michelle


________________________________

				From: Brady, Michelle 
				Sent: Saturday, December 20, 2008 4:09
PM
				To: Brady, Michelle;
E-gov_commerce at listsmart.osl.state.or.us
				Cc: egovhelp at state.or.us
				Subject: RE: [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -update 2
				
				
				The Secure Pay eCommerce stores are
still experiencing problems - users are getting an error when they click
through to the payment.  A developer is looking into the issue. 

				We apologize for the inconvenience.

				Michelle

				Michelle Brady 
				Project Manager 
				  
				EDS, an HP company 
				
				DAS/EISPD/Oregon E-government 
				955 Center Street Unit 505 
				Salem, Oregon 97301 

				Tel: +1 503-378-3799 
				Mobile: +1 503-851-3953 
				E-mail: michelle.brady at eds.com 

				We deliver on our commitments 
				so you can deliver on yours. 


				 


________________________________

				From:
e-gov_commerce-bounces at listsmart.osl.state.or.us
[mailto:e-gov_commerce-bounces at listsmart.osl.state.or.us] On Behalf Of
Brady, Michelle
				Sent: Saturday, December 20, 2008 3:31
PM
				To:
E-gov_commerce at listsmart.osl.state.or.us
				Cc: egovhelp at state.or.us
				Subject: [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -
				
				

				Hello, 
				
				We have noticed that there is an issue
with processing payments with secure pay.  We are looking into the issue
and will provide updates as we know more.  

				Thank you
				
				Michelle 

				Michelle Brady 
				Project Manager 
				  
				EDS, an HP company 
				
				DAS/EISPD/Oregon E-government 
				955 Center Street Unit 505 
				Salem, Oregon 97301 

				Tel: +1 503-378-3799 
				Mobile: +1 503-851-3953 
				E-mail: michelle.brady at eds.com 

				We deliver on our commitments 
				so you can deliver on yours. 



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