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<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=531224007-21122008>Hello, </SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=531224007-21122008></SPAN></FONT> </DIV>
<DIV><SPAN class=531224007-21122008><FONT face=Verdana color=#0000ff size=2>The
issue has been resolved and service for the eCommerce stores has been
restored. An incident report will be sent out for this issue. If you
have any questions please call or email the E-gov helpdesk at <A
href="mailto:egovhelp@state.or.us">egovhelp@state.or.us</A></FONT></SPAN></DIV>
<DIV><SPAN class=531224007-21122008><FONT face=Verdana color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=531224007-21122008><FONT face=Verdana color=#0000ff
size=2>Thank you!<BR><BR>Michelle</FONT></SPAN></DIV><!-- Converted from text/rtf format -->
<P><B><FONT face=Verdana color=#00344d size=2>Michelle Brady</FONT></B>
<BR><FONT face=Verdana color=#595959 size=1>Project Manager</FONT> <BR><FONT
face=Verdana size=1> </FONT> <BR><B><FONT face=Verdana color=#00344d
size=1>EDS</FONT></B><FONT face=Verdana color=#00344d size=1>, an HP
company</FONT> <BR><BR><FONT face=Verdana color=#00344d size=1>DAS/EISPD/Oregon
E-government</FONT> <BR><FONT face=Verdana color=#595959 size=1>955 Center
Street Unit 505</FONT> <BR><FONT face=Verdana color=#595959 size=1>Salem, Oregon
97301</FONT> </P>
<P><FONT face=Verdana color=#595959 size=1>Tel: +1 503-378-3799</FONT> <BR><FONT
face=Verdana color=#595959 size=1>Mobile: +1 503-851-3953</FONT> <BR><SPAN
lang=it><FONT face=Verdana color=#595959 size=1>E-mail:</FONT><FONT face=Verdana
size=1> michelle.brady@eds.com</FONT></SPAN> </P>
<P><SPAN lang=en-us><FONT face=Verdana color=#00344d size=1>We deliver on our
commitments</FONT></SPAN> <BR><SPAN lang=en-us><FONT face=Verdana color=#00344d
size=1>so you can deliver on yours.</FONT></SPAN> </P><BR>
<DIV> </DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
state_helpdesks-bounces@listsmart.osl.state.or.us
[mailto:state_helpdesks-bounces@listsmart.osl.state.or.us] <B>On Behalf Of
</B>Brady, Michelle<BR><B>Sent:</B> Saturday, December 20, 2008 5:38
PM<BR><B>To:</B> tsc.helpdesk@state.or.us<BR><B>Cc:</B>
State_HelpDesks@listsmart.osl.state.or.us<BR><B>Subject:</B> [State_HelpDesks]
FW: [E-gov_Commerce] Secure Pay Incident -12/20/08 -update
4<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=484483401-21122008>Hello,</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=484483401-21122008></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=484483401-21122008>Just wanted to let you know that we are experiencing
issues with the eCommerce payment server.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=484483401-21122008></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff size=2><SPAN
class=484483401-21122008>Thanks,<BR><BR>Michelle</SPAN></FONT></DIV>
<DIV> </DIV><!-- Converted from text/rtf format -->
<P><B><FONT face=Verdana color=#00344d size=2>Michelle Brady</FONT></B>
<BR><FONT face=Verdana color=#595959 size=1>Project Manager</FONT> <BR><FONT
face=Verdana size=1> </FONT> <BR><B><FONT face=Verdana color=#00344d
size=1>EDS</FONT></B><FONT face=Verdana color=#00344d size=1>, an HP
company</FONT> <BR><BR><FONT face=Verdana color=#00344d
size=1>DAS/EISPD/Oregon E-government</FONT> <BR><FONT face=Verdana
color=#595959 size=1>955 Center Street Unit 505</FONT> <BR><FONT face=Verdana
color=#595959 size=1>Salem, Oregon 97301</FONT> </P>
<P><FONT face=Verdana color=#595959 size=1>Tel: +1 503-378-3799</FONT>
<BR><FONT face=Verdana color=#595959 size=1>Mobile: +1 503-851-3953</FONT>
<BR><SPAN lang=it><FONT face=Verdana color=#595959 size=1>E-mail:</FONT><FONT
face=Verdana size=1> michelle.brady@eds.com</FONT></SPAN> </P>
<P><SPAN lang=en-us><FONT face=Verdana color=#00344d size=1>We deliver on our
commitments</FONT></SPAN> <BR><SPAN lang=en-us><FONT face=Verdana
color=#00344d size=1>so you can deliver on yours.</FONT></SPAN> </P><BR>
<DIV> </DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Brady, Michelle <BR><B>Sent:</B>
Saturday, December 20, 2008 5:33 PM<BR><B>To:</B> Brady, Michelle;
E-gov_commerce@listsmart.osl.state.or.us<BR><B>Cc:</B>
egovhelp@state.or.us<BR><B>Subject:</B> RE: [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -update 4<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff
size=2></FONT> </DIV>
<P><SPAN class=546213101-21122008></SPAN><FONT face=Verdana><FONT
color=#0000ff><FONT size=2>W<SPAN class=546213101-21122008>e are still
troubleshooting, looks like it has something to do with
the payment server. We are engaging IBM to get some
help.</SPAN></FONT></FONT></FONT></P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=546213101-21122008></SPAN></FONT></FONT></FONT> </P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=546213101-21122008>Thanks,</SPAN></FONT></FONT></FONT></P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=546213101-21122008></SPAN></FONT></FONT></FONT> </P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=546213101-21122008>Michelle</SPAN></FONT></FONT></FONT>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
e-gov_commerce-bounces@listsmart.osl.state.or.us
[mailto:e-gov_commerce-bounces@listsmart.osl.state.or.us] <B>On Behalf Of
</B>Brady, Michelle<BR><B>Sent:</B> Saturday, December 20, 2008 5:01
PM<BR><B>To:</B> E-gov_commerce@listsmart.osl.state.or.us<BR><B>Cc:</B>
egovhelp@state.or.us<BR><B>Subject:</B> Re: [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -update 3<BR></FONT><BR>
<P></P>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV></DIV>
<DIV dir=ltr align=left><FONT face=Verdana color=#0000ff
size=2></FONT> </DIV>
<DIV><SPAN class=921334600-21122008><FONT face=Verdana color=#0000ff
size=2>The eCommerce team is engaged and working on a resolution, looks
like a communication error between the eCommerce server and the payment
server. Thank you for your patience. If you have any questions
please send an email to <A
href="mailto:egovhelp@state.or.us">egovhelp@state.or.us</A></FONT></SPAN></DIV>
<DIV><SPAN class=921334600-21122008><FONT face=Verdana color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=921334600-21122008><FONT face=Verdana color=#0000ff
size=2>-Michelle</FONT></SPAN></DIV><BR>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Brady, Michelle <BR><B>Sent:</B>
Saturday, December 20, 2008 4:09 PM<BR><B>To:</B> Brady, Michelle;
E-gov_commerce@listsmart.osl.state.or.us<BR><B>Cc:</B>
egovhelp@state.or.us<BR><B>Subject:</B> RE: [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -update 2<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=609020600-21122008>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=609020600-21122008>The Secure Pay e</SPAN>Commerce stores
are <SPAN class=609020600-21122008>still </SPAN>experiencing
problems - users are getting an error when they click through
to <SPAN class=609020600-21122008>the </SPAN>payment<SPAN
class=609020600-21122008>. A developer is looking into the issue.
</SPAN></FONT></FONT></FONT></P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=609020600-21122008>We apologize for the
inconvenience.</SPAN></FONT></FONT></FONT></P>
<P><FONT face=Verdana><FONT color=#0000ff><FONT size=2><SPAN
class=609020600-21122008>Michelle</SPAN></FONT></FONT></FONT></SPAN></P></DIV><!-- Converted from text/rtf format -->
<P><B><FONT face=Verdana color=#00344d size=2>Michelle Brady</FONT></B>
<BR><FONT face=Verdana color=#595959 size=1>Project Manager</FONT>
<BR><FONT face=Verdana size=1> </FONT> <BR><B><FONT face=Verdana
color=#00344d size=1>EDS</FONT></B><FONT face=Verdana color=#00344d
size=1>, an HP company</FONT> <BR><BR><FONT face=Verdana color=#00344d
size=1>DAS/EISPD/Oregon E-government</FONT> <BR><FONT face=Verdana
color=#595959 size=1>955 Center Street Unit 505</FONT> <BR><FONT
face=Verdana color=#595959 size=1>Salem, Oregon 97301</FONT> </P>
<P><FONT face=Verdana color=#595959 size=1>Tel: +1 503-378-3799</FONT>
<BR><FONT face=Verdana color=#595959 size=1>Mobile: +1
503-851-3953</FONT> <BR><SPAN lang=it><FONT face=Verdana color=#595959
size=1>E-mail:</FONT><FONT face=Verdana size=1>
michelle.brady@eds.com</FONT></SPAN> </P>
<P><SPAN lang=en-us><FONT face=Verdana color=#00344d size=1>We deliver
on our commitments</FONT></SPAN> <BR><SPAN lang=en-us><FONT face=Verdana
color=#00344d size=1>so you can deliver on yours.</FONT></SPAN> </P><BR>
<DIV> </DIV><BR>
<BLOCKQUOTE style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
e-gov_commerce-bounces@listsmart.osl.state.or.us
[mailto:e-gov_commerce-bounces@listsmart.osl.state.or.us] <B>On Behalf
Of </B>Brady, Michelle<BR><B>Sent:</B> Saturday, December 20, 2008
3:31 PM<BR><B>To:</B>
E-gov_commerce@listsmart.osl.state.or.us<BR><B>Cc:</B>
egovhelp@state.or.us<BR><B>Subject:</B> [E-gov_Commerce] Secure Pay
Incident - 12/20/08 -<BR></FONT><BR></DIV>
<DIV></DIV><!-- Converted from text/rtf format -->
<P><FONT face=Verdana size=2>Hello,</FONT> <BR><BR><FONT face=Verdana
size=2>We have noticed that there is an issue with processing payments
with secure pay. We are looking into the issue and will provide
updates as we know more. </FONT></P>
<P><FONT face=Verdana size=2>Thank you<BR><BR>Michelle</FONT> </P>
<P><B><FONT face=Verdana color=#00344d size=2>Michelle
Brady</FONT></B> <BR><FONT face=Verdana color=#595959 size=1>Project
Manager</FONT> <BR><FONT face=Verdana size=1> </FONT>
<BR><B><FONT face=Verdana color=#00344d size=1>EDS</FONT></B><FONT
face=Verdana color=#00344d size=1>, an HP company</FONT> <BR><BR><FONT
face=Verdana color=#00344d size=1>DAS/EISPD/Oregon E-government</FONT>
<BR><FONT face=Verdana color=#595959 size=1>955 Center Street Unit
505</FONT> <BR><FONT face=Verdana color=#595959 size=1>Salem, Oregon
97301</FONT> </P>
<P><FONT face=Verdana color=#595959 size=1>Tel: +1 503-378-3799</FONT>
<BR><FONT face=Verdana color=#595959 size=1>Mobile: +1
503-851-3953</FONT> <BR><SPAN lang=it><FONT face=Verdana color=#595959
size=1>E-mail:</FONT><FONT face=Verdana size=1>
michelle.brady@eds.com</FONT></SPAN> </P>
<P><SPAN lang=en-us><FONT face=Verdana color=#00344d size=1>We deliver
on our commitments</FONT></SPAN> <BR><SPAN lang=en-us><FONT
face=Verdana color=#00344d size=1>so you can deliver on
yours.</FONT></SPAN>
</P><BR><BR></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>