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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D">Greetings!<o:p></o:p></span></p>
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</span><span style="font-size:11.0pt;color:black">The State Library is pleased to provide you with Tech-Talk.com. We encourage you to make the most of this skill-building membership site at <a href="http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X2-clpwkNrVt9QzW6Q79XYEwQStys8rB9vm-Jz0UGP_ECERKwFbhlAhHHgzpdZwOCenNoFutBXegm2zncahTHKLJ9JkYsKSIyBT9R-C_n9gSZlK9arBTFT8=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==" target="_blank">www.Tech-Talk.com</a>.
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Username: ORLIBTECH </span><span style="font-size:11.0pt"><br>
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Contact Darci Hanning at <a href="mailto:darci.hanning@state.or.us" target="_blank"><span style="color:#3300FF">darci.hanning@state.or.us</span></a> if you have questions.</span></span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"> </span><span style="color:black"><o:p></o:p></span></p>
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<span style="color:black"><a href="http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X-yyy8IsfUSw33Dc-KKMXYlMPsmgiP9NFGjHXh3RMRnqlSVNaNQWBoAX5O0YZDTgFJCdFG-xlP6b2TerFFkUpOEJEKUbx22Wb8LIF7a2y2SGavNSXvRGiWEMqG67iebfBo9sCPUJpmZtT0FIxW9KNIH5AHG0piMBZwA9Pv0fkdRM&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==" target="_blank"><span style="text-decoration:none"><img border="0" width="569" height="312" id="_x0000_i1026" src="http://www.tech-talk.com/wp-content/uploads/2016/09/video-image.png" hspace="10" vspace="10" alt="Tech-Talk Video"></span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><strong><span style="font-size:14.0pt;color:black">This Week's Tech-Talk: SOFTWARE </span></strong><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#004DB4">1. VIDEO ...</span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Thriving With Windows 10<o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#004DB4">2. SPECIAL REPORT ...</span></strong><strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> Thriving
With Windows 10 </span></strong><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#004DB4">3. COMMUNICATING ...</span></strong><strong><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> Formula
for A Complaint</span></strong><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><br>
<strong><span style="font-family:"Arial",sans-serif">NOTE</span></strong></span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">: To view the <strong><span style="font-family:"Arial",sans-serif">VIDEO</span></strong>,
</span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><a href="http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X-yyy8IsfUSw33Dc-KKMXYlMPsmgiP9NFGjHXh3RMRnqlSVNaNQWBoAX5O0YZDTgFJCdFG-xlP6b2TerFFkUpOEJEKUbx22Wb8LIF7a2y2SGavNSXvRGiWEMqG67iebfBo9sCPUJpmZtT0FIxW9KNIH5AHG0piMBZwA9Pv0fkdRM&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==" target="_blank"><span style="color:red">click
here</span></a></span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:red">. Enter the User Name and Password!</span></b><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#000066">Tech-Talk: Thriving With WINDOWS 10
<strong><span style="font-family:"Arial",sans-serif"> </span></strong><br>
</span><i><span style="color:black">Intermediate</span></i></b><b><span style="font-size:14.0pt;font-family:"Arial",sans-serif;color:#000066"><o:p></o:p></span></b></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="color:black"> <br>
If you're new to the Windows 10 Operating System, you'll like this overview. <br>
<br>
</span><!--[if gte vml 1]><v:shape id="_x0000_s1027" type="#_x0000_t75" alt="" style='position:absolute;margin-left:0;margin-top:0;width:102pt;height:146.25pt;z-index:251659264;mso-wrap-distance-left:3.75pt;mso-wrap-distance-top:3.75pt;mso-wrap-distance-right:3.75pt;mso-wrap-distance-bottom:3.75pt;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f">
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</v:shape><![endif]--><![if !vml]><img width="136" height="195" src="http://www.tech-talk.com/wp-content/uploads/2016/09/PRODUCT-IMAGE-BOOK-Windows_10.png" align="left" hspace="5" vspace="5" v:shapes="_x0000_s1027"><![endif]><span style="color:black">You
can... <br>
<br>
watch the highlights in the <strong>video above</strong> ... and then read the "how to" detail plus a few more features in this
<strong><a href="http://r20.rs6.net/tn.jsp?f=001hfNVrcFEfuQBJaekIqeB6sb3lFvv_Xnl3BHxSAuvM9YRpVIOoWG7X0OHbvSz0TkU4HL9cGxC2DMGjvE94Z_M_rRJqG4XN8Pqf3HgQ3IGZjKs18v2q2nU7RyUHRO6GVHXjIukEX5hlhwyn8hVC2M2kZFOARSLa0ydoebf-JEhkhwFDtMVl9ThQSIhL4QpmbEU_yH8Pz9bjINjlPKThOC6asAGczO5Hh0MLMFR-udmcB-ji-QYzLp9ad0OWr5Gykb2h8xnhYDkEzp4d16EiTlLRWFuuoDQGiZsUEoYRr20n3k=&c=2yHPpRJZTzSI-D8-jV-9YrHvVJgZpdyVmZ3h2dTqlpzACVFyKyatLg==&ch=XgMv50uuXfT2iv0gV8wNEAHe3lgxF5FRwjOpMtmCU6l6QmD_Tjbw4Q==" target="_blank"><span style="color:#3300FF">PDF</span></a> </strong><em><b>Window
10 "cheat sheet."</b></em><br>
<br>
Together, with the 5 minute video and the 13 page report, you'll have a greater understanding of how to navigate in Windows 10, along with how to use some of the new bells and whistles.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><!--[if gte vml 1]><v:shape id="_x0000_s1028" type="#_x0000_t75" alt="Communications" style='position:absolute;margin-left:0;margin-top:0;width:107.25pt;height:72.75pt;z-index:251660288;mso-wrap-distance-left:3.75pt;mso-wrap-distance-top:3.75pt;mso-wrap-distance-right:3.75pt;mso-wrap-distance-bottom:3.75pt;mso-position-horizontal:left;mso-position-horizontal-relative:text;mso-position-vertical-relative:line' o:allowoverlap="f">
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Writing</span></b><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><i><span style="color:black">Creating a letter of complaint? Use the formula!</span></i><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black">Have you ever had a problem where you needed to write a letter of complaint to get it resolved? If so, there is a proven formula you may wish to follow.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black">There are three parts: 1) Recognition of the person's ability and willingness to help, 2) List of facts, and 3) What you want to happen..<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><strong><span style="color:black">1. Recipient Recognition</span></strong><span style="color:black">. Make it clear to the reader that you are addressing the letter to him (or her) because you believe he is
<em>in a position to help</em> and is <em>willing</em> to do so.<o:p></o:p></span></p>
</div>
<div style="margin-left:22.5pt">
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><em><span style="color:black">Example: "I believe you are willing to help and able to resolve this issue."</span></em><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><strong><span style="color:black">2. The Facts. </span></strong><span style="color:black">List the facts ... crisply and in chronological order. Present them objectively without emotion. Use bullets and white
space to make it easy to read.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><em><span style="color:black">Example:</span></em><span style="color:black"><o:p></o:p></span></p>
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<div style="margin-left:22.5pt">
<p class="MsoNormal" style="margin-bottom:4.5pt"><em><span style="color:black">- Purchased lamp on January 7th from Home Depot</span></em><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><em><span style="color:black">- Replaced six bulbs within the first month</span></em><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:4.5pt"><strong><span style="color:black">3. What YOU Want. </span></strong><span style="color:black">Tell the reader what you want to happen. Don't expect them to know or to choose what you prefer. If you make it
easy for them to say yes, you have a better chance of a positive resolution.<o:p></o:p></span></p>
</div>
</div>
<div style="margin-left:22.5pt">
<p class="MsoNormal" style="margin-bottom:4.5pt"><span style="color:black"><o:p> </o:p></span></p>
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<div style="margin-left:22.5pt">
<p class="MsoNormal" style="margin-bottom:4.5pt"><em><span style="color:black">Example: "Please credit my account for $19.56" </span></em><span style="color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif">Technology Development Consultant<o:p></o:p></span></p>
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