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<p class="MsoNormal"><span style="color:#333333">The State Library is pleased to provide you with Tech-Talk.com. We encourage you to make the most of this skill-building membership site at <a href="http://r20.rs6.net/tn.jsp?f=0019Vdkvi2YDkR7c6nuNrLSl3JP5YQ2poinU_Sa_X4tGw3k7_7ZhXYUgDu7FYQ71WRxAUumcM7DdnTjAN7BvHb4TAVTzkahRWdUCuHRk1NZe5Y2bUL76S6EcJG9YqxNrxw6RXlq3XHbzUyagWvay4_JnQ==&c=nP0yhvvnrE9I4C-DHFLjniGpKfONSyWoUM5bEfeunTmejMGdH1945w==&ch=4NgD5SVIubRXZsfs0h6_jdQpSCRO1dQvA29adlbgk-BVdlndCXMN5w==" target="_blank"><span style="color:#0078C1">www.Tech-Talk.com</span></a>.
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<p class="MsoNormal"><span style="color:black">Contact Darci Hanning at </span><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us" target="_blank"><span style="color:#3300FF">darci.hanning@state.or.us</span></a></span><span style="color:black"> if
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=0019Vdkvi2YDkR7c6nuNrLSl3JP5YQ2poinU_Sa_X4tGw3k7_7ZhXYUgDEGDpZUT5-Jj3qXqq1-nXuoeU0jv-aJE1c9Kr5Sob4cqJ0upuhUMsLGs4rgAevs_D8C5idFFqV1kMlyiwx32dYD_w1NaI9BT0laPgGs8eWPu9UFJSDjSB7s5dcO1IFzYPMk0wh3hKLK8tovzH4ytvQ=&c=nP0yhvvnrE9I4C-DHFLjniGpKfONSyWoUM5bEfeunTmejMGdH1945w==&ch=4NgD5SVIubRXZsfs0h6_jdQpSCRO1dQvA29adlbgk-BVdlndCXMN5w=="><span style="color:blue;text-decoration:none"><img border="0" width="521" id="_x0000_i1031" src="http://files.constantcontact.com/ee1208b4001/9ddbecf7-028e-4f11-b0ca-fe20d797acb7.png" alt="Phishing"></span></a><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Tech-Talk: INTERNET</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#3661BD">1. VIDEO ...</span></b><b><span style="color:#333333"> Phishing - How to Stay Safe</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#3661BD">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333"> <b>Phishing - How to Stay Safe</b><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#3661BD">3. COMMUNICATING ... </span></b><b><span style="color:black">Repeat First</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:black"> </span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">NOTE: To view the VIDEO, </span>
</b><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=0019Vdkvi2YDkR7c6nuNrLSl3JP5YQ2poinU_Sa_X4tGw3k7_7ZhXYUgDEGDpZUT5-Jj3qXqq1-nXuoeU0jv-aJE1c9Kr5Sob4cqJ0upuhUMsLGs4rgAevs_D8C5idFFqV1kMlyiwx32dYD_w1NaI9BT0laPgGs8eWPu9UFJSDjSB7s5dcO1IFzYPMk0wh3hKLK8tovzH4ytvQ=&c=nP0yhvvnrE9I4C-DHFLjniGpKfONSyWoUM5bEfeunTmejMGdH1945w==&ch=4NgD5SVIubRXZsfs0h6_jdQpSCRO1dQvA29adlbgk-BVdlndCXMN5w==" target="_blank"><b><span style="color:#0078C1">click
here</span></b></a><b>. Enter the User Name and Password!</b><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">INTERNET - Phishing - How to Stay Safe</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.5pt;font-family:"Arial",sans-serif;color:#16274C">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#222222">I recently received an email from "eBay" that I thought
<i>could</i> have been a scam… but it was very convincing. </span><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#222222">The name of the <b>company was in the email address</b> and the
<b>logo was at the top</b>. It <b>looked like any other legitimate email </b>that I've received from eBay. However, that little voice inside my head said, "Something's not right."</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="540" id="_x0000_i1033" src="http://files.constantcontact.com/ee1208b4001/8e9824af-28a5-4ef2-be00-6856eb672ef1.png" alt="Phishing example"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#222222">When you get something that looks "fishy" ... it may be "phishing". The question is, how do you know?</span><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#222222">Let's take a look at what "Phishing" means in the tech industry. It refers to sending you
<i>email </i>messages, asking you to go to a <i>website </i>and <i>calling you on the phone</i> to gather sensitive information and / or put malicious code on your computer… in an
<b>attempt, eventually to steal money from you.</b> Yikes!</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#222222">So let's take a look at some details that can
<b>clue you into a scam</b>, as well as <b>what to do </b>if you've been targeted.</span><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1034" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#478CCB">How to Identify a Phishing Scam</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#222222">In Email or a Text Message…</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#222222">When you receive an email that you question, here are a few red flag items to consider:</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">It appears to be from a
<i>well-known company</i> </span></b><span style="color:#222222">like Facebook, PayPal, Dell, etc..</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#222222">There can be<b> spelling errors</b>.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">It contains <i>threats
</i></span></b><span style="color:#222222">like, <i>"Change your password now or your account may be suspended,"</i> or
<i>"Log into your account to update your information or you may be permanently blocked."</i> (See highlighted example in the email image above.)</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">There are <i>links </i>
in the email that they want </span></b><span style="font-family:"Tahoma",sans-serif;color:#222222"></span><b><span style="color:#222222">you to click on.</span></b><span style="color:#222222"> The link may look "real" but<b> if you mouse over it</b> (without
clicking on it) you can<b> reveal the actual</b> web address.</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="275" id="_x0000_i1035" src="http://files.constantcontact.com/ee1208b4001/7a0179ad-8e5b-42d5-ac0f-af43c063c56e.png" alt="Phishing link"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#222222">In a Phone Call…</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#222222">You've probably heard about these calls (or may have even received one)…
</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="206" id="_x0000_i1037" src="http://files.constantcontact.com/ee1208b4001/bbb99b48-d493-41b7-a953-154f87d8a841.png" alt="phishing phone call"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">They claim to be from the IRS
</span></b><span style="color:#222222">and try to threaten you into giving them credit card information so that you can avoid penalties. Know that it's standard policy that the IRS will notify you by letter if there is an issue with your account.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">The caller may say they are from a major computer or security company
</span></b><span style="color:#222222">telling you that your computer has been compromised and they can help you download software to fix it. Be aware that companies like Microsoft and Apple state on their website they do not engage in cold call selling of
"computer fixes."</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">They tell you that you've won a prize or vacation</span></b><span style="color:#222222"> and all you have to so is pay the taxes….</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#222222">Sadly there are scams that identify themselves with a
<b>"fake" charity </b>(like your local police or fire department) and appeal to your sense of giving.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#222222">They try to <b>direct you to a website to update your password</b> or put in credit card information.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l17 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">The caller may pretend to be a family member</span></b><span style="color:#222222">, friend or friend of a family member requesting immediate cash due to an "emergency."</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#478CCB">What Should You Do if You Suspect Phishing?</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#222222">If You Receive an Email that Looks Suspicious:</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">Don't ever click on any links in the message</span></b><span style="color:#222222">. So, if it's from a company where you actually have an account, as in our example with eBay,<b> log into your account
from <i>their</i> website directly</b>. Most likely if there's a real issue, you'll see a notification in your account messages.
<b>Or call the company directly</b> and inquire about the content of the email.</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">You can do a little bit of research
</span></b><span style="color:#222222">to look for evidence that this is phishing.
<b>Do a Google search by typing in the main message or subject line of the email</b>. The results may show that other people have received this same type of email. Look for articles about phishing connected to that company name. Often on an organization's website
they will show examples of these scams and what you should do.</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="425" id="_x0000_i1041" src="http://files.constantcontact.com/ee1208b4001/7febeb08-747e-46d5-8410-16966dec546b.png" alt="Phishing email scam"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">Report the email to the company</span></b><span style="color:#222222"> from which it supposedly came. These large organizations have cyber security departments that want to be made aware of these
types of emails.</span><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#222222">Forward the email to your IT department
</span></b><span style="color:#222222">if that is your organization's policy.</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="color:#333333">If You Receive a Questionable Phone Call:</span></b><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Screen </span></b><span style="color:#333333">unrecognizable phone numbers and simply don't answer them.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Hang up immediately</span></b><span style="color:#333333"> if you think the call is suspicious.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">If it is obviously a phishing call and you want to report it,
<b>write down<i> </i>the phone number and file a complaint</b> with the <i>Federal Trade Commission.
</i><a href="http://r20.rs6.net/tn.jsp?f=0019Vdkvi2YDkR7c6nuNrLSl3JP5YQ2poinU_Sa_X4tGw3k7_7ZhXYUgDEGDpZUT5-JcKsVWqS7s_CPY6z3vvb-hF4veSOMq5zdz6VJlwacYTY5y47GV7R2zv-pHj--bLKT2wmDpHZe6-IRBP6x6pvvhtVaNUD1HhRKt2HdoQIdXHs2pb8IooqOJ8lbQop711-Q&c=nP0yhvvnrE9I4C-DHFLjniGpKfONSyWoUM5bEfeunTmejMGdH1945w==&ch=4NgD5SVIubRXZsfs0h6_jdQpSCRO1dQvA29adlbgk-BVdlndCXMN5w==" target="_blank"><span style="color:#0078C1">https://www.ftccomplaintassistant.gov/#crnt&panel1-1</span></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo18">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Above all, <b>don't ever give out sensitive information like a bank account or credit card number
</b>even if you think the call "could" be legit.</span><span style="font-size:12.0pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">If you want to be sure there isn't an issue with a real account of yours,
<b>call the company directly at their main customer service number</b>.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#333333">In general, stay vigilant. These scams are constantly changing as they use new tactics every day to gain your personal information.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1044" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><span style="font-size:12.0pt"><o:p></o:p></span></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communicating: Talking
</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#333333">Repeat first</span></i><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#333333">There are two types of situations where
<i>repeating first </i>comes in handy.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#333333">By this I mean, before you respond to someone (giving your answer or an opinion)
<b>parrot back what you just heard. </b>Repeat exactly or paraphrase what you believe they said. It will diffuse tension and clarify and illuminate the meaning.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">1. Tense Situation.</span></b><span style="color:#333333"> Let's say you're talking about a problem, an issue, or a concern with someone and the air is highly charged. When you repeat what you've heard, before
interjecting a reply, you show that you've heard what was said. It conveys the idea that you're considering it, internalizing it, understanding it.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#333333">Whether you're talking to an agitated colleague, a boss or a friend, you will gain trust, buy time and even get insight by simply repeating what was said (or asked). This makes the other individual feel more
comfortable with you ... and <b>more willing to hear what you have to say.</b><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">2. Complex Situation.</span></b><span style="color:#333333"> You're having a conversation at work, and you're not quite "getting" what someone says or means. Simply repeating what was spoken (either word for
word or paraphrasing) ... and adding a question mark at the end with your voice, tells the person you're listening and would like more clarification.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#333333">Repeating first delivers an opening for individuals to elaborate on their thoughts. That's often when you get the fresh insight behind what was said.<o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>
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