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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#333333">Safe Sources for Video Background Music<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333">Safe Sources for Video Background Music<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">... "How can I make you smile?"</span><span style="color:#333333">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHGk4VuqGGAASv5XM5Extcln8gv_nePUlo5WJvtrLiFhAvnMcktOWNl5bqO9HboA37mLpYYERt3ivX23FmzXXRqMMeqirhzLUdhLdj_rX6nu8dHAhFaNmkB-_JzSM-wB1Z2ekn_HV8zIOxCDbwf0R5j0anj1iwCunVetjYzZqCfdDMkLd97fMORJklaSosRsfBiSHyFx62Trx2GJUkT-XAoyZYrZKyNaugg==&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ==" target="_blank"><span style="font-size:10.5pt;color:#999999">Alireza
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHDvN1LqamFocLfIscssW6tKdZp-KbUM3jyz1EJo4RwqRUvoSOCW29RtiVe0xF-Ofy4htcYYNttXEY8zTgCp8uCUmr47yczMC9Z9lr36RBUVD&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Archives</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Tech-Talk: MEDIA - Safe Sources for Video Background Music</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#16274C">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Here's Kenia (our little friend) trying to become a star on YouTube. She has this idea of making a life-story video by putting up a bunch of pictures of her at different ages in PowerPoint. She adds a small text
box and animation. She chooses her transitions between slides and speaks into the computer as the slide-show plays.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">We created a sample video</span></b><span style="color:#333333"> to make sure we know the process and put it up on YouTube.
<b>You can do the same</b> kind of thing with any images, slides and comments for such things as
<b>programs, new-hire orientations or events</b>. (<a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHGk4VuqGGAASqFj8HMIN-lztEOCemVisl3E4JI8ODiF1KHCJi9rIhapcE562aKTuk3HoMq-5wTN12vIOFy_wiAwq33FTP747Fg==&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ==" target="_blank"><span style="color:#3661BD">See
one-minute video</span></a>.)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Next, she wanted to add <i>background music.</i></span></b><span style="color:#333333"> There's the problem! Where can she download something that is
<i>safe </i>from viruses and <i>free of copyrights? </i>How can she find a site that doesn't have a slew of advertisements? (After-all, she doesn't want to click on a bogus link for a product instead of the music.)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">We've found a few options: YouTube and SoundCloud.</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">YouTube Audio Library</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Did you know that YouTube has music you can download and use in any of your videos?</span></b><span style="color:#333333"> Yes, you can go to your channel's
<i>Audio Library</i> and get soundtracks as audio backgrounds ... even sound effects! Then use them to your heart's content knowing you are legal and protected.<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="545" id="_x0000_i1038" src="http://files.constantcontact.com/ee1208b4001/2c24d2cb-4937-4d58-bad5-686cd12d3e88.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">How to Download Background Music in YouTube</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Here's what you do to get the music clips. In your YouTube Channel...<o:p></o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Go to <i>Creator Studio</i>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Click on <i>Create </i>
(on the left side)<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Choose <i>Audio Library</i>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Select one of the tabs at the top: "Free music" or "Sound effects."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">You can listen to them by pressing the black triangle on the left.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">And download tracks by clicking the downward arrow on the right.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">When you've found a track you like, click the downward pointing arrow on the right to download it. Now you can use it with your video.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
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<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Royalty Free Options from SoundCloud</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">SoundCloud is a platform where anyone can listen to (or create) sounds and share them everywhere. There are also options to
<i>download music tracks</i> and use them royalty-free. You just need to know where to find them -- to filter the results to discover tracks that are available for download.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Here's how...</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="285" id="_x0000_i1042" src="http://files.constantcontact.com/ee1208b4001/ee1f4de0-95fd-4342-a4fd-b054bae9851b.png" alt="soundcloud search"><o:p></o:p></p>
</div>
</td>
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<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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</td>
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<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Go to <a href="https://soundcloud.com">
https://soundcloud.com</a>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">You'll be prompted to sign in. If you don't have an account, you can create a free one.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Start by using the <i>
Search </i>box and enter the type of music you're looking for... guitar, upbeat jazz, instrumental -- you get the idea.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Now we need to set some filters to narrow it down.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Click on <i>Tracks</i> in the left navigation.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Under<i> Filter Results
</i>click the <i>To Listen to </i>option. Then select <i>To use commercially.</i>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Scroll through the options to see your choices.
<b>IMPORTANT</b>: Not all tracks will have a <i>Download </i>link. Click the <i>"...More"
</i>button to check and see if it has <i>"Download"</i> as an option.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>
<p></p>
<div align="center"></div>
</p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="568" id="_x0000_i1045" src="http://files.constantcontact.com/ee1208b4001/3c0d77ad-bcd6-4790-b150-ae1ed999b0be.png" alt="soundcloud"><o:p></o:p></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Once you find a track you like, you should double check the
<i>copyright permission. </i>To do that click on the thumbnail image of the track to open it up. Under the track's description it should have a
<i>Creative Commons License</i> link. When you open that link it will outline the use permissions. They can vary, so it's good to double-check to make sure you can use (and edit) the track for your own use.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="553" id="_x0000_i1046" src="http://files.constantcontact.com/ee1208b4001/876e201d-42ff-4597-af07-3a1921699279.png" alt="creative commons license"><o:p></o:p></p>
</div>
</td>
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</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">Watch a short YouTube video made by one of our editors using a SoundCloud track called "Sweet Promise"
<a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHGk4VuqGGAAS8D5iYi3Q0Iuw8XDLVQP_7HF_eVjC7PTSpvr86ER2pV8_b8r4_TAyjE_Dz_SUmf_EMX0vhsKYgig-w7yXVQEZkg==&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ==" target="_blank">
<span style="color:#3661BD">here</span></a>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1048" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
</div>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><i><span style="color:#333333">How can I make you smile?</span></i></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Sure, you've been in situations where someone is disgruntled, right?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You know the air is highly charged and you want to turn that around so that you are working together.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">One thing you can do to neutralize the issue,</span></b><span style="color:#333333"> so that you can talk politely and resolve the problem, is to let the other person know you are willing to be of service.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">If you say, "<i>How can I make you smile</i>?" it startles the individual and makes them stop and think what it will take to satisfy him (or her). And no one can ever reject an offer like that, right?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Next time you find yourself in an uncomfortable or stressful situation, try it.
<b>Just ask, "How can I make you smile?"</b> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">By the way, we learned this technique from a car dealership's service manager. (You can imagine he finds lots of opportunities to use this phrase.) It works for him! We're sharing it with his permission and delight.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHMJukWTPPg0OlD5AzeJDJOJ9Pd3omej7vsF-y-82kf-Gws5zRThF9R9MHaRq-yASNrjY8Xr599MsYfZHD9FiyFrv7npc_YiaEpnpgydg6ATV2kpNgFTUH5o=&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ=="><span style="text-decoration:none"><img border="0" width="272" id="_x0000_i1054" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001ATao8YHnP-47QUdfEpC1DPPj4v6UdXVgqSIjJF8zW1AjzF69ekXZHMJukWTPPg0OcBwhLlafrW4f69H8YhtoaYVSc1fzmSUHaotkGSsf_arEl8y2bCQYOtPqaH5DN11ETFL9-ZppTjNyMvQlwidEMfY7WVM0dxsb9T-3Q3ZuRLg=&c=50tNaGMlqs4LRnZuvja7eEat6WrYz-Znn81EOCz-Z7rNZcPLlA9OuQ==&ch=Qv0Oroe1ONSAqsWWUQaa9HrnQyvkX2u-Yy8iNmPwPhteMi8rxTEzLQ=="><span style="text-decoration:none"><img border="0" width="271" id="_x0000_i1055" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1056" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><b><span style="font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79">CE Coordinator / Public Library Consultant</span></b><b><span style="font-size:9.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79"><o:p></o:p></span></b></p>
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