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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Hello!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Word has it that a Tech-Talk Newsletter a day helps keep the gremlins away so for this week, I’ll be sending out a backlog of previous newsletters (three) in addition
 to this week’s edition. (My apologies, I’ve been out of the office more than in, unfortunately so I’m playing catchup).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Here’s today’s issue from the backlog:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img width="220" id="_x0000_i1130" src="http://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"> </span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">Want to share Tech-Talk? Ask first. Contact
</span></b><span style="color:#333333"><a href="mailto:info@tech-talk.com" target="_blank"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">info@Tech-Talk.com</span></b></a>
</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">© 2018 Shared Results International</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: INTERNET</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#16274C">Finding Hidden Phone Numbers</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#16274C">Finding Hidden Phone Numbers</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">... Show appreciation</span><span style="color:#333333">
<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1131" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaUUtAtQab2w6jUmv_dgR87WSTZ6YLjdGSqsjW1FWcVs78xOwhHWYCOxZfTAarXpP1JvEUShww62QDD-UY91GWIRIPwDnLW474CSmnYF50KeEZoaPkJeg6V8ASBIU8ubEqEWKBux89CkB&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg=="><span style="text-decoration:none"><img border="0" width="525" id="_x0000_i1132" src="http://files.constantcontact.com/ee1208b4001/373fe196-96e2-4fc8-9c0d-cedbe1aae415.png"></span></a><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1133" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
<span class="contact-detail">State Library of Oregon</span></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="154" id="_x0000_i1135" src="http://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaRI4netwQmMHqJo6Z5CeOAb7mgRdoDzJH7N4THr0p5KuqPu05pLgerMKqoD-xyTwsnLiIVMeUeS4SsJtM2eexolkROAUEhdRa_N_Kx_C68cn&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
 Tech-Talk.com Archives</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">INTERNET - Finding Hidden Phone Numbers</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="215" id="_x0000_i1138" src="http://files.constantcontact.com/ee1208b4001/a899dc2e-8e70-4cb3-a781-e1e96c1db7fc.png"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Have you ever wanted to call a large company and discovered that you were not able to find a phone number anywhere? You may need customer service, tech support or replacement parts.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif;color:#333333"></span></b><b><span style="color:#333333">You want a real person so you can explain your specific situation or ask a unique question.
</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You've tried everything. You're at your wits' end. You just want to talk to a live body.
<b>You want a phone number! </b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Very often the larger the business, the harder it is to locate one. Sure they would like people to self-help online first, so that they can handle the more complex issues. So they don't make the phone number
 obvious. But it's usually there!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Here's a trick you can use that works quite well:
<b>search for the words "phone number"</b>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1141" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Browser Search</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">In any browser window,<b> type the company name and the words phone number</b>.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">If you want <i>customer service </i>
add that too or anything specific to the kind of issue you have. In the example below,
<b>the best search result is in the 4th listing down. </b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="517" id="_x0000_i1142" src="http://files.constantcontact.com/ee1208b4001/f4460d3d-3190-4065-bf49-ce92a3b4085f.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Note that the phone number in the 1st listing above may solve your problem, but
<b>it is <i>not </i>the Igloo Corporation.</b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1143" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Beware of Look-a-Like Sites</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">The way you can tell if you have an authentic site, is to have the ".com" positioned right next to the company name.
</span></b><span style="color:#333333">Just because the corporate word is somewhere in the address does not mean the link belongs to that company. See the example below.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">You may think the phone number for Yahoo customer service</span></b><span style="color:#333333"> is in the 2nd or 3rd item.
<b>Nope</b>! Only the 1st listing has "yahoo.com" in it. If you call one of these non-Yahoo numbers, you may get the help you want, but there is often a charge and the folks are not official representatives of the organization.
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="544" id="_x0000_i1144" src="http://files.constantcontact.com/ee1208b4001/5f7c3b81-14cf-446b-bdcd-90fb943de887.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1145" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking & Writing</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Show appreciation</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Do you regularly show and communicate appreciation to others... your colleagues, team, friends and family?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Think about the last time you paused and really expressed your gratitude for a project well done.</span></b><span style="color:#333333"> Can you remember when someone went out of their way to do something
 for you and how you expressed appreciation? What about something more simple such as a colleague following up and doing what they said they were going to do ... did you recognize that effort?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Appreciation doesn't have to be a grand gesture</span></b><span style="color:#333333">, it can be shown simply with: <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="color:#333333">Your words <o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="color:#333333">A pat on the back<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="color:#333333">Eye contact<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="color:#333333">A warm handshake <o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="color:#333333">Giving of your time <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Your showing appreciation lets someone know they have value. It is uplifting.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Real appreciation is not a tactic</span></b><span style="color:#333333"> (something we do so that we can get something back in return). It has to be pure and genuine, from the heart.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaQb4H6hsmr88y-HMmRgEoyonWiLro6TNcUSJEdkTc2oRcHa00hPxdATWEtj9uyZwMWx0PQfd0bvJpx5icTGgSPZLpVcGzGJ_0lAvEBGa6Vi4&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg=="><span style="text-decoration:none"><img border="0" width="272" id="_x0000_i1152" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaQBcnrPS4p2aiGy2U85FiWSlWJN1dzWZVVcGSQlnYSMfcO5qTA-NG1muIV-KuR6uMHou21_MM9IbXukYY05tUrfceZQCYmk6IXUlO5OwXHmoAJPF4U7BVO4=&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg=="><span style="text-decoration:none"><img border="0" width="271" id="_x0000_i1153" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2018 Shared Results International. Published weekly. Do not forward this issue of Tech-Talk.com without prior permission from Shared Results International.
 Distribution is limited by contract. Forwarding it to unauthorized recipients constitutes copyright infringement. For information on site licenses or how to include additional recipients, call 941-355-2092. </span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Calibri",sans-serif;color:#1F497D">The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists.
<b>Please do not forward. </b>Know someone who might be interested in receiving a copy but they’re not on the Libs-OR or TechTalk mailing lists? Have them contact
<a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a> or visit
<a href="http://listsmart.osl.state.or.us/mailman/listinfo/techtalk">http://listsmart.osl.state.or.us/mailman/listinfo/techtalk</a> to receive the weekly Tech-Talk newsletter!</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Calibri",sans-serif;color:#1F497D">This paid subscription service is supported in whole by the Institute of Museum and Library Services (IMLS) through the Library Services
 and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><b><span style="font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79">Public Library Consultant / CE Coordinator<o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><span style="font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#2E74B5"><a href="mailto:darci.hanning@state.or.us"><span style="color:#2E74B5">darci.hanning@state.or.us</span></a></span><span style="font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79">
<b>|</b> 503-378-2527 <b>|</b></span><span style="font-size:10.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#2E74B5">
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