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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Hello!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Word has it that a Tech-Talk Newsletter a day helps keep the gremlins away so for this week, I’ll be sending out a backlog of previous newsletters (three) in addition
to this week’s edition. (My apologies, I’ve been out of the office more than in, unfortunately so I’m playing catchup).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Here’s today’s issue from the backlog:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"> </span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">Want to share Tech-Talk? Ask first. Contact
</span></b><span style="color:#333333"><a href="mailto:info@tech-talk.com" target="_blank"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">info@Tech-Talk.com</span></b></a>
</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">© 2018 Shared Results International</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: INTERNET</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#16274C">Finding Hidden Phone Numbers</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#16274C">Finding Hidden Phone Numbers</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">... Show appreciation</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaUUtAtQab2w6jUmv_dgR87WSTZ6YLjdGSqsjW1FWcVs78xOwhHWYCOxZfTAarXpP1JvEUShww62QDD-UY91GWIRIPwDnLW474CSmnYF50KeEZoaPkJeg6V8ASBIU8ubEqEWKBux89CkB&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg=="><span style="text-decoration:none"><img border="0" width="525" id="_x0000_i1132" src="http://files.constantcontact.com/ee1208b4001/373fe196-96e2-4fc8-9c0d-cedbe1aae415.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
<span class="contact-detail">State Library of Oregon</span></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaRI4netwQmMHqJo6Z5CeOAb7mgRdoDzJH7N4THr0p5KuqPu05pLgerMKqoD-xyTwsnLiIVMeUeS4SsJtM2eexolkROAUEhdRa_N_Kx_C68cn&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Archives</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1136" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">INTERNET - Finding Hidden Phone Numbers</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="215" id="_x0000_i1138" src="http://files.constantcontact.com/ee1208b4001/a899dc2e-8e70-4cb3-a781-e1e96c1db7fc.png"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1139" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Have you ever wanted to call a large company and discovered that you were not able to find a phone number anywhere? You may need customer service, tech support or replacement parts.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Tahoma",sans-serif;color:#333333"></span></b><b><span style="color:#333333">You want a real person so you can explain your specific situation or ask a unique question.
</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">You've tried everything. You're at your wits' end. You just want to talk to a live body.
<b>You want a phone number! </b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Very often the larger the business, the harder it is to locate one. Sure they would like people to self-help online first, so that they can handle the more complex issues. So they don't make the phone number
obvious. But it's usually there!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Here's a trick you can use that works quite well:
<b>search for the words "phone number"</b>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Browser Search</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">In any browser window,<b> type the company name and the words phone number</b>.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">If you want <i>customer service </i>
add that too or anything specific to the kind of issue you have. In the example below,
<b>the best search result is in the 4th listing down. </b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="517" id="_x0000_i1142" src="http://files.constantcontact.com/ee1208b4001/f4460d3d-3190-4065-bf49-ce92a3b4085f.png"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Note that the phone number in the 1st listing above may solve your problem, but
<b>it is <i>not </i>the Igloo Corporation.</b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1143" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Beware of Look-a-Like Sites</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">The way you can tell if you have an authentic site, is to have the ".com" positioned right next to the company name.
</span></b><span style="color:#333333">Just because the corporate word is somewhere in the address does not mean the link belongs to that company. See the example below.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">You may think the phone number for Yahoo customer service</span></b><span style="color:#333333"> is in the 2nd or 3rd item.
<b>Nope</b>! Only the 1st listing has "yahoo.com" in it. If you call one of these non-Yahoo numbers, you may get the help you want, but there is often a charge and the folks are not official representatives of the organization.
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="544" id="_x0000_i1144" src="http://files.constantcontact.com/ee1208b4001/5f7c3b81-14cf-446b-bdcd-90fb943de887.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1145" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1146" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
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<img border="0" width="15" height="1" id="_x0000_i1147" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" id="_x0000_i1148" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking & Writing</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Show appreciation</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Do you regularly show and communicate appreciation to others... your colleagues, team, friends and family?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Think about the last time you paused and really expressed your gratitude for a project well done.</span></b><span style="color:#333333"> Can you remember when someone went out of their way to do something
for you and how you expressed appreciation? What about something more simple such as a colleague following up and doing what they said they were going to do ... did you recognize that effort?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Appreciation doesn't have to be a grand gesture</span></b><span style="color:#333333">, it can be shown simply with: <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Your words <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">A pat on the back<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Eye contact<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">A warm handshake <o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Giving of your time <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Your showing appreciation lets someone know they have value. It is uplifting.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Real appreciation is not a tactic</span></b><span style="color:#333333"> (something we do so that we can get something back in return). It has to be pure and genuine, from the heart.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001m-Ja5n26Sj2RNQuJuyX6jSy7Amyu7x8Hk0MAxKh670WzGVYsayPYaQBcnrPS4p2aiGy2U85FiWSlWJN1dzWZVVcGSQlnYSMfcO5qTA-NG1muIV-KuR6uMHou21_MM9IbXukYY05tUrfceZQCYmk6IXUlO5OwXHmoAJPF4U7BVO4=&c=1b2c7R6njkWFlin93IkH_u5TVaQgufqpi5RA1SRkD3u1FJSy59K0SA==&ch=1R4zQEPhfLBz8yOaJm-lBVKp6WQpC1-4Pnl24kHMvLEBkgXEW_jgwg=="><span style="text-decoration:none"><img border="0" width="271" id="_x0000_i1153" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1154" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2018 Shared Results International. Published weekly. Do not forward this issue of Tech-Talk.com without prior permission from Shared Results International.
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