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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">A quick reminder that Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole
by the Institute of Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt">Stop sending email to the wrong place <o:p></o:p></span></p>
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<span style="font-size:1.0pt"><img id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=2858f112-19fc-42ab-beab-2f5288396761&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img width="220" id="_x0000_i1026" src="http://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"> </span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">Want to share Tech-Talk? Ask first. Contact
</span></b><span style="color:#333333"><a href="mailto:info@tech-talk.com" target="_blank"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">info@Tech-Talk.com</span></b></a>
</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">© 2019 Shared Results International</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: EMAIL</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#333333">Get Rid of "Ghost" Email Addresses<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333">Get Rid of "Ghost" Email Addresses<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">...
</span><span style="color:#333333">Ask for "one" thing<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1027" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001kMmr2oinRXxrSpsaVPDhWB7skUste2nLznxWG3FlkncwJg80889p5_06J_b-RhjajEDoVBvjIbpaCjeNfgI9OwgesQfbsp6FK7DPGXjGzt2QXPvassfN1rULzBpK7vIpUWIhCZaWN9iCEoEZsR1pDaTh3CsXZ7IzyZ6vwFoD3UZl8S3UBKP7Fw==&c=tZB_8DLblnxATOciNxCJzXOABqqvZ3khnBSWVeR25V4oQwMhrC07QA==&ch=oWSsfyErjFB0FbrA-iw6L8NgyR95svJnMZ7rwUqtndHcGIPmawZe4g=="><span style="text-decoration:none"><img border="0" width="485" id="_x0000_i1028" src="https://files.constantcontact.com/ee1208b4001/577ea9c4-8ef8-479b-a55b-ebf52aea0a33.png" alt="Hidden email address"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001kMmr2oinRXxrSpsaVPDhWB7skUste2nLznxWG3FlkncwJg80889p5_06J_b-RhjaH5o8aSLN7UCOYmI8Bd-InxOBmu-9HbPwmlRAE9H_ggcgXKuua8BnzlQ2vMC2JVCeW6CH3OgfsPa7BV9vgyhfnnWvI65yw8TvjCU023qmB2-VGQY67tq_2rTtFEunS-G7DjFMH8MhKTGNF-O8e7ZBuowGPismCqYJVNNoHjtIiO0Iz1Mwux8hN2QQjco6ZbYQeY5NNe8oPrc=&c=tZB_8DLblnxATOciNxCJzXOABqqvZ3khnBSWVeR25V4oQwMhrC07QA==&ch=oWSsfyErjFB0FbrA-iw6L8NgyR95svJnMZ7rwUqtndHcGIPmawZe4g==" target="_blank"><span style="font-size:10.5pt;color:#999999">frank
mckenna</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001kMmr2oinRXxrSpsaVPDhWB7skUste2nLznxWG3FlkncwJg80889p509iCjQiJapBEKe5eqs8IkXGFwbXBJxEAzPdVU91oG0C_0nCjFcK2j2AMnIeO-pSm-kL0zptM9eEXBEsOoDK9rJKy9rW3jffTRKLnBcCkdTzqCWMwao8mux2b14lUE8OHhmGqg86ko1c7JgwKIk2ykWPWtyS1KPXmJ0KvjYAu4TI91CZFcfwjsL1LB0Gs79H2dh4-TgBfyPtEnAsvqY8GBBhCNX06hEiGg==&c=tZB_8DLblnxATOciNxCJzXOABqqvZ3khnBSWVeR25V4oQwMhrC07QA==&ch=oWSsfyErjFB0FbrA-iw6L8NgyR95svJnMZ7rwUqtndHcGIPmawZe4g==" target="_blank"><span style="font-size:10.5pt;color:#999999">Unsplash</span></a>
<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1029" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
<span class="contact-detail">State Library of Oregon</span></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="166" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001kMmr2oinRXxrSpsaVPDhWB7skUste2nLznxWG3FlkncwJg80889p5xDhqt1pvVcQHUTi1b7bkKmxECVts4I_tz7ODsxydt8xlTXAvIw60cljS1qTgb7MWDVGRvCyBEX3xndSUGCUXqYB2Ktq92haoQ58fttCzvaG&c=tZB_8DLblnxATOciNxCJzXOABqqvZ3khnBSWVeR25V4oQwMhrC07QA==&ch=oWSsfyErjFB0FbrA-iw6L8NgyR95svJnMZ7rwUqtndHcGIPmawZe4g==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Database</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">EMAIL - Get Rid of "Ghost" Email Addresses</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Novice</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="315" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/dff2bcc1-2a72-4058-ab88-28047534c50e.png" alt="wrong email address"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Does this sound familiar? My friend's email address changed! I updated it in my files. Later, when I went to send her an email,<b> the
<i>old </i>address kept popping up. </b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Why did this happen?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">In my contacts list, it clearly shows the
<i>new </i>address. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">And what's worse, I may not <i>notice
</i>it's old and accidentally use it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">Here's another weird thing </span>
</b><span style="color:#333333">you may have experienced: you started typing the first few letters of an email ... and addresses populate that you do not recognize! You hadn't added them to your contact list ... they aren't listed there.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">How can you get rid of these "ghost" email addresses if you can't even find them?<o:p></o:p></span></p>
</div>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">In Outlook</span></b><span style="color:#333333"> it's pretty easy to
<a href="http://r20.rs6.net/tn.jsp?f=001kMmr2oinRXxrSpsaVPDhWB7skUste2nLznxWG3FlkncwJg80889p5wvIKyvQa8mhy8NnkVfm5Fnk3iOBqgQsKBfq_bB4Q6CihdQUaO8Km0_82kSzgBrk1sEq4ncWaxGZAJdxs5wG3PwjBxaj01iiXom1H5N71S4mz3ElgckIYnNJWFe1__2x6IbanJOgO191saUnG3mI2brpeiQheS_YPHiHJuDVnSM7&c=tZB_8DLblnxATOciNxCJzXOABqqvZ3khnBSWVeR25V4oQwMhrC07QA==&ch=oWSsfyErjFB0FbrA-iw6L8NgyR95svJnMZ7rwUqtndHcGIPmawZe4g==" target="_blank">
<span style="color:#3661BD">get rid of an erroneous or outdated email address</span></a>. (Click on the link to find the answer in a previous article.)
<b>But in Gmail,</b> it's a bit more challenging -- unless you know what Contact folder to look in!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Find and Delete “Hidden” Google Contacts</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="244" id="_x0000_i1039" src="https://files.constantcontact.com/ee1208b4001/39b6efc0-2dea-48dd-a056-b4a99ca2d9a0.png" alt="Other contacts"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333">When you're working in Gmail (or Google Apps), the email addresses you use are stored in your Google Contacts account.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">When you look at your Contacts,
</span></b><span style="color:#333333">you'll see a list of folders on the left with titles such as
<i>Contacts, Frequently Contacted</i>, etc… (These are the default folders which have been provided for you by Google.)<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Below that is a section of <i>
Folders</i></span></b><i><span style="color:#333333"> </span></i><span style="color:#333333">(which are actually called
<i>Labels</i>) that you have created to separate contacts into <i>groups </i>for easy access. You could have them organized with names like Colleagues, Family, Friends, and so on.
<b>NOTE: these folders don't contain ALL of your Google contacts!</b> <o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Here's the answer to find "hidden" contacts…</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Now... you would think that ALL of your contact records would be in the folder called
<i>Contacts</i>. Makes sense, right?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">But way down</span></b><span style="color:#333333">
<b>lower </b>in the left column is <i>another </i>folder called <b><i>Other Contacts</i></b>. You may have to scroll down the page to even notice that it's there. In
<i>this </i>Folder you'll see a list of all your <b>"other" contacts</b> ... people you haven't intentionally added to
<b><i>your</i> Contact list.</b> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Just why are these email addresses in the
<i>Other Contacts </i>folder?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">They could be a person to whom you sent a message just once… and hadn't added them to your Contact records.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Some may be from the (now defunct)
<i>Google+ </i>connections.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Or they could have been in a list that was imported into your Google account, and removed from one of the other folders, but still remain in this one.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">So when you're looking to delete or edit an email address -- and you can't find it in the main folders, go to
<i>Other Contacts</i>.</span></b><span style="color:#333333"> Most likely you'll find the email address there.<o:p></o:p></span></p>
</div>
</div>
</div>
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</div>
</td>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
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</td>
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</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">How Can You Stop Google from Adding ALL Email Addresses to Your Contact Records?</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">If you want more control of what email addresses Google adds to your
<i>Other Contacts</i> folder, you can make a simple settings change.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">There is a default Gmail setting
</span></b><span style="color:#333333">that automatically is set to: <i>When I send a message to a new person, add them to Other contacts so that I can auto-complete to them next time.
</i>You can change it.<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="577" id="_x0000_i1043" src="https://files.constantcontact.com/ee1208b4001/4d7a941d-db60-4c6c-bff7-3ef27bb96857.png" alt="change settings"><o:p></o:p></p>
</div>
</td>
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</tbody>
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</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><span style="color:#333333">To turn this OFF, in your<i> Gmail account</i> (NOT in Contacts):<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Go to the gear icon at the top right and choose
<i>Settings</i>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">In the General tab, go down to
<i>Create contacts for auto-complete</i>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Toggle it to<i> I'll add contacts myself.</i>
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="color:#333333">Save</span></i><span style="color:#333333">.<o:p></o:p></span></p>
</div>
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</td>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1045" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1048" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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</div>
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Grammar</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">Switch "favorite" to "one ..."
</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Last night I went out to dinner with an older couple. This outing was to celebrate
<i>Father's Day</i> because their grown kids were not in town.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Being one who likes to keep the conversation going, I started to ask, "<i>What is your favorite thing about being a father?"</i>
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Then I remembered, it is a difficult question to answer. Any time you ask for the "favorite"-- people's brains stall. They struggle to get an answer.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">It's better to say,</span></b><span style="color:#333333"> "What is
</span><b><span style="color:firebrick">one thing</span></b><span style="color:#333333"> you like about being a father?" Boy, did he open up on that one!<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">So how can you use this technique</span></b><span style="color:#333333">
<b>to <i>clarify </i>a situation?</b> Someone's explaining a problem or project, and you're not getting the gist of it, or you're left with muddy thinking, you could say something like, "<i>What is
</i></span><b><i><span style="color:firebrick">one thing</span></i></b><i><span style="color:#333333"> you want to get out of this?"
</span></i><span style="color:#333333">or "<i>What is </i></span><b><i><span style="color:firebrick">one of the</span></i></b><i><span style="color:#333333"> most important points here?"</span></i><span style="color:#333333">
<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">What about resolving conflict?</span></b><span style="color:#333333"> "<i>What is</i></span><b><i><span style="color:firebrick"> one of the</span></i></b><i><span style="color:#333333"> biggest issues you
have?</span></i><span style="color:#333333">" or "<i>What is</i></span><b><i><span style="color:firebrick"> one thing</span></i></b><i><span style="color:#333333"> that could be done to remedy the situation</span></i><span style="color:#333333">?"<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">"What is </span></i><b><i><span style="color:firebrick">one --
</span></i></b><span style="color:#333333">?" is a powerful phrase... and guaranteed to lead you to true insight.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
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</div>
</td>
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</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
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</td>
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</tbody>
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</td>
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</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr style="height:.75pt">
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 8.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1050" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
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</tbody>
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</div>
</td>
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</tbody>
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</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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