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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!<o:p></o:p></span></p>

<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>

<p class="MsoNormal" align="center" style="text-align:center"><i><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Reminder: Tech-Talk is available on your

<b>mobile device</b>, search for “tech-talk” in your favorite app store to check it out! When logging in, use

<b>ORLIBTECH</b> for both the username and password.</span></i></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<span style="font-size:1.0pt">What are these things? <o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<span style="font-size:1.0pt"><img id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=d8bae4a5-0e87-4e4d-9dda-bf33ccb08843&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"><o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img width="220" id="_x0000_i1404" src="http://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"> </span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">Want to share Tech-Talk? Ask first. Contact

</span></b><span style="color:#333333"><a href="mailto:info@tech-talk.com" target="_blank"><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">info@Tech-Talk.com</span></b></a>

</span><b><span style="font-size:8.5pt;font-family:"Arial",sans-serif;color:white">© 2019 Shared Results International</span></b><span style="color:#333333">

<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: INTERNET</span></b><span style="color:#333333">

<o:p></o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#16274C">1. VIDEO ... </span></b><span style="color:#333333">About Browser Extensions <o:p></o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#16274C">2. ARTICLE ...</span></b><b><span style="color:#333333"> </span></b><span style="color:#333333">About Browser Extensions <o:p></o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#16274C">3. COMMUNICATING </span></b><span style="color:#16274C">...

</span><span style="color:#333333">A Set of Communication Principles<o:p></o:p></span></p>

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<img border="0" width="5" height="1" id="_x0000_i1405" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bjzpECvtYyToH5ScI7Sztk0zW5k-9GZuAabUhOPtcNFIs18zFYhNabJvXKL8YxT9lb8O5XIMmYi4yRSBge-zaECgbH_bBdPlzzKMHtovzeukdC-Z4kMIDOO1AAiu4p64UlFV88rUEZaXr&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg=="><span style="text-decoration:none"><img border="0" width="486" id="_x0000_i1406" src="https://files.constantcontact.com/ee1208b4001/a41a360c-2d09-42ec-9965-e7911d8a6607.jpg" alt="Browser extensions"></span></a><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bjzpECvtYyToHJHvvVbgC5hWS3sIgwNoW-IPcNw7P47bxFKjLBUI_dMf61uwQjCQZfIY1MAI3TYPoVLT-FB3CuooHIWwaGjBtdVGVmT6WDMfnZyXyBrXbEvEAAFY5qTsPjIBAjrbvqdiu62Qoy1S-iFR1u3b6qT5UkamAE8DydbqvQWg17BD6lHgtlRxuL20yaKmah91NmYTcZQazCvPOTYo=&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg==" target="_blank"><span style="font-size:10.5pt;color:#999999">McDobbie

 Hu</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bjzpECvtYyToH3QDGj1Magdx3GtIdw5818HWRrRfdBhe2HVwzr2hBgRWNh2k8LjCX4-vOjX8AwYU-JOQ3Hf-Lx1AQoNvSnhGzZ_zFpRX6uExsvgUsNncmQOS91dmOiz_u3BraM5nK2vpS_Dk1LLXq7Co6N2PfMLejZtgDx2D8jJctsoUdynTVPHXChlPz3m3cW1-Q31Jquzy2CZdiU-Wu7XxwGW-A6MpaPA==&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg==" target="_blank"><span style="font-size:10.5pt;color:#999999">Unsplash</span></a>

<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1407" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By

<span class="contact-detail">State Library of Oregon</span></span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1408" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<td width="45%" valign="top" style="width:45.0%;background:white;padding:0in 0in 0in 0in">

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="158" id="_x0000_i1409" src="https://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">

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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bj0adKgRYpXunb_HzURVa0Wck-ImTHr18VPjL4gKwnvc92_x0Sdq2PJjQdwTi8C_of8fFRn-UM1r0_dmVeBAD5RDvbIa52OejQMUaLV5qJ0rZ&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit

 Tech-Talk.com Database</span></b></a><o:p></o:p></span></p>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:

<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>

<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:

<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>

<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>

</div>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<tbody>

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<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">

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<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

<tbody>

<tr style="height:.75pt">

<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1410" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

<tbody>

<tr>

<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">

<div>

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">

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<div>

<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">INTERNET - About Browser Extensions </span></b><span style="color:#333333"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>

</div>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">

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<div>

<p class="MsoNormal"><span style="color:#333333">Hey, have you happened to notice a row of tiny icons in your

<i>browser </i>window ... over on the right of the address bar? Ever wondered how they got there? What they're for? How you can add more?<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="532" id="_x0000_i1411" src="https://files.constantcontact.com/ee1208b4001/e3af1b51-86cf-4d55-ba57-fad84da3155b.png" alt="Internet extensions"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

<tbody>

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">

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<p class="MsoNormal"><b><span style="color:#333333">These little helpers are called

<i>Extensions</i>.</span></b><span style="color:#333333"> They are tiny programs that make it easy to do one simple thing. The "thing" they do, the functions they perform, are quite varied. For instance, we've written on:<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo1">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Password managers</span></b><span style="color:#333333"> like

<i>RoboForm </i>and <i>LastPass</i> <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo1">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Document helpers</span></b><span style="color:#333333"> such as

<i>Grammarly </i>and <i>Print Friendly</i> <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo1">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Business tools</span></b><span style="color:#333333"> including

<i>Zapier </i>and <i>Asana </i><o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo1">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Email assistance</span></b><span style="color:#333333"> like

<i>Boomerang</i> <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">You can even have an extension for personal interests such as:<o:p></o:p></span></p>

</div>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">News updates </span>

</b><span style="color:#333333">like<i> The Washington Post</i> <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo2">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:black">Weather forecasters </span>

</b><span style="color:black">such as <i>Weather</i> <o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

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<tbody>

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<td width="50%" valign="top" style="width:50.0%;padding:0in 0in 0in 0in">

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="225" id="_x0000_i1412" src="https://files.constantcontact.com/ee1208b4001/ced96edf-9d28-4a03-b2de-966713a12c6b.png" alt="Washington Post app"><o:p></o:p></p>

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<td width="50%" valign="top" style="width:50.0%;padding:0in 0in 0in 0in">

<div>

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">

<tbody>

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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="221" id="_x0000_i1413" src="https://files.constantcontact.com/ee1208b4001/880446b9-fe66-42dc-82d8-072e434170fc.png" alt="Weather extension"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1414" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Two Types of Browser Extensions</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><b><span style="color:#333333">There are thousands of extensions

</span></b><span style="color:#333333">designed to help you create your personalized web experience through topics like productivity, travel, news, shopping and more! Many are free, but there are some that have a price-tag or ask for donations.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#333333">There are two basic types</span></b><span style="color:#333333">: 1) those added to desktop software or 2) those which are independent, stand-alone extensions.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo3">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><span style="color:#333333">So a browser extension can be

<b>a quick link to use software that you already have </b>installed on your computer -- like a

<i>password </i>manager.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo4">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><span style="color:#333333">Or it could be<b> an</b>

<b>independent helpful resource</b> -- like an<i> ad-blocker,</i> that only exists as an extension (there's no corresponding installed software).<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">

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<td style="background:#478CCB;padding:0in 0in 0in 0in;height:.75pt">

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1415" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<tbody>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Add Extensions to Each of Your Favorite Browsers</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><b><span style="color:#333333">Because extensions are specific to each

</span></b><span style="color:#333333">browser (<i>Chrome, Firefox, IE/Edge</i>) if there's one you want to have handy when you're working (no matter which browser you're in at the time) you have to download, add and turn them on in each specific browser.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">For example, <i>LastPass </i>offers an extension for five different browsers as seen in the image below.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<tbody>

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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">

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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">

<tbody>

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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">

<div>

<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="514" id="_x0000_i1416" src="https://files.constantcontact.com/ee1208b4001/a524ede5-843c-4308-abe1-b95f99c53a53.png" alt="browser extension"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

<tbody>

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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">

<div>

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;word-wrap: break-word">

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<p class="MsoNormal"><span style="color:#333333">The way that you install, display and edit extensions in each of these browsers varies a bit – we'll jump into that later in this article.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1417" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Are They Extensions, Apps or Add-ins? Oh My!</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><span style="color:#333333">Now, you may hear people refer to "<i>extensions</i>" as "<i>apps</i>" or "<i>add-ins</i>." That's OK, different browsers use various terms. But no matter what you call it, if you have a tiny app that sits in

 the browser and adds functionality, it's an <i>extension.</i> <o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1418" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Installing Extensions</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><span style="color:#333333">How do you find and add extensions for your browser(s)? There are two ways.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<img border="0" width="15" height="1" id="_x0000_i1419" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="275" id="_x0000_i1420" src="https://files.constantcontact.com/ee1208b4001/9178fcd0-fab0-4e4b-aa2f-efec3dcb60a9.png" alt="Roboform"><o:p></o:p></p>

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<img border="0" width="5" height="1" id="_x0000_i1421" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<img border="0" width="1" height="5" id="_x0000_i1422" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal"><b><span style="color:#333333">1. You can download it when you start using a web-based program. </span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#333333">Example: <i>RoboForm</i></span></b><span style="color:#333333">

<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333">When you download this software, you can install the extension as you're setting up the program.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333">It will ask you which browsers you'd like to include. Check the ones you want.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>

<p></p>

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<p class="MsoNormal"><b><span style="color:#333333">2. You can visit the browser's web "store" and choose to install them.</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333">Many extensions are independent of the software you have installed on your computer and are designed to just be helpful resources. You can view

<i>thousands </i>of them in these popular browsers and follow the instructions to install them.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Google Chrome: </span>

</b><span style="color:#333333">Go to <a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bjzpECvtYyToH9mzTV3ibAzNPg2dNeFCdZfBson_0glNyMOow9yfHRn85UfgXZV3zs5ms552VAg45OLYJeN-8MzGxEkujzfEj-WbbCRCphy2m&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg==" target="_blank">

<span style="color:#3661BD">https://chrome.google.com/webstore</span></a> <o:p></o:p></span></p>

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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Mozilla Firefox:</span></b><span style="color:#333333"> Visit

<a href="http://r20.rs6.net/tn.jsp?f=001QXH6IAKrEqsdzUmkvf64fRaaq4IDEMMN83HAOb2X4i0Vi7BSGp8bjzpECvtYyToHQkcgo3dKFiSN5eQeTqPuczn3eW3sIo5E0vgXEa5bip-bwy4YEKY_wAlic8eT9O32-YM9iwNqqvbK30lqKOkzNQ==&c=-rT_TP_C3Be5X2XWjQ21jZu2dGq-3ZFjG8pDNz5CK-NpfIxily-haw==&ch=xcDROMT-b8Mr6pjo_tsmEpnwWo2wjszfirmjT7Kwf2HKBakStAdRbg==" target="_blank">

<span style="color:#3661BD">https://addons.mozilla.org</span></a> <o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo5">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Microsoft Edge: </span>

</b><span style="color:#333333">Open the browser window, click on the <i>Settings</i> option (3 horizontal dots), and select

<i>Extensions</i>. Popular ones will be listed. Follow the <i>Explore More Extensions</i> link at the bottom of the list for more options.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">

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<p class="MsoNormal"><b><span style="color:#FF2222">CAUTION:</span></b><span style="color:#333333"> It's not advisable to have

<i>lots </i>of extensions. And you may want to be particular about the <i>type</i> of extensions you choose. Some (from little-known, third-party websites) can be malicious and can pose threats to both privacy and security.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#333333">To avoid problems,</span></b><span style="color:#333333"> here are a few considerations:<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo6">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Limit the number of extensions you install</span></b><span style="color:#333333"> to just a handful of the most useful.<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo6">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Install extensions only from official browser web stores</span></b><span style="color:#333333"> -- not private sites. <o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1423" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Managing Extensions</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><span style="color:#333333">Once installed, where you go to view, manage or delete varies by browser as well. <o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="color:#333333">Google Chrome</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">Open a new Chrome window and click the

<i>Settings</i> icon (3 vertical dots in the upper right). Choose <i>More Tools </i>

then <i>Extensions</i>. Here you can view your installed extensions (and apps), toggle them on or off, or remove them if unneeded. When viewing in your toolbar, right-click on the icon for more choices.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="547" id="_x0000_i1424" src="https://files.constantcontact.com/ee1208b4001/62393e64-6e4b-4508-bfc0-f90bc7c2cfb5.png" alt="Chrome extensions"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal"><b><span style="color:#333333">Mozilla Firefox</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333">To manage your extensions in Firefox, with a browser window open, in the upper right click on the

<i>Settings</i> option (3 horizontal lines) and select <i>Add-ons</i>. Here you can disable or remove the extension. Right-click on the icon in the toolbar for additional options.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="555" id="_x0000_i1425" src="https://files.constantcontact.com/ee1208b4001/055068fe-f9fa-423c-88b1-dbeb5bf7c6d1.png" alt="Firefox extensions"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="15" height="1" id="_x0000_i1426" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="205" id="_x0000_i1427" src="https://files.constantcontact.com/ee1208b4001/2c2efbfd-28af-479a-ad53-610e0176a1a5.png" alt="Edge extensions"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1428" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="1" height="5" id="_x0000_i1429" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal"><b><span style="color:#333333">Microsoft Edge</span></b><span style="color:#333333"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333">To manage installed extensions, open a browser window and go to the

<i>Settings</i> option (3 horizontal dots) in the upper right and select <i>Extensions</i>.<o:p></o:p></span></p>

</div>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">A list of all installed extensions will be displayed at the top of the list, showing the activation status (On or Off). Click on the name of the extension to see more choices.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p>

<p></p>

<div align="center"></div>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1430" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Extensions Sometimes Conflict with Other Programs</span></b><span style="color:#333333"><o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">Although extensions, for the most part, can help you work more conveniently, if you're experiencing

<i>weird </i>or non-typical problems with a web page or software program, one possible explanation is that there could be a

<i>conflict </i>with an installed extension.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<div>

<p class="MsoNormal"><span style="color:#333333">For instance, sometimes the <i>Print Friendly</i> extension causes havoc. (These extensions have to stay up-to-date with any and all browser updates. Sometimes there is a lag.)<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<div>

<p class="MsoNormal"><b><span style="color:#333333">The standard troubleshooting steps are:

</span></b><span style="color:#333333"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo7">

<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> 

</span></span></span><![endif]><span style="color:#333333">Turn off all your extensions.<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo7">

<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> 

</span></span></span><![endif]><span style="color:#333333">See if the issue goes away.<o:p></o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo7">

<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman""> 

</span></span></span><![endif]><span style="color:#333333">If it does, turn the extensions back on<b> one by one

</b>to see if you can narrow down the extension that is causing the problem.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<tbody>

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<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">

<tbody>

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<div align="center">

<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">

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<td style="background:#478CCB;padding:0in 0in 4.5pt 0in;height:.75pt">

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1431" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1432" src="http://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="15" height="1" id="_x0000_i1433" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="1" height="5" id="_x0000_i1434" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">

<img border="0" width="5" height="1" id="_x0000_i1435" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>

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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Grammar</span></b><span style="color:#333333"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><i><span style="color:#333333">A set of communication principles</span></i><span style="color:#333333"><o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333">Occasionally we've written about underlying principles that are good to establish in your group to create a positive communications environment.<o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333">In fact, in the Tech-Talk.com Database, you can search by

<i>Topic / Category </i>of <i>Communication Principles</i> to see all the articles at once.<o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333">Years ago, we facilitated a session with the Brooklyn Public Library management team in the development of their communication principles. We have no idea if these are still in-place because times change, but

 wanted you to see some examples of what could be done. Next week we'll show you a different set that we created for Xerox.<o:p></o:p></span></p>

</div>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Core Principles</span></b><span style="color:#333333">

<o:p></o:p></span></p>

<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo8">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Mutual Respect:</span></b><span style="color:#333333">  First, and foremost, treat each other with mutual respect! Recognize the value in each person you see. Smile.  <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo9">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Two Way:</span></b><span style="color:#333333"> Talk with people -- not at them. Ask for input and give feedback. Communications only works when it’s two way.<o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo10">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Timely</span></b><span style="color:#333333">: Send information and make requests in a timely manner. Respond quickly. Both are a sign of respect!  <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo11">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Shared Responsibility</span></b><span style="color:#333333">: Effective communication starts with you! Everyone shares in this responsibility.  <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">Support Principles</span></b><span style="color:#333333"><o:p></o:p></span></p>

<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo12">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Inclusive</span></b><span style="color:#333333">: Look for ways to include others in communications. If you're not included, "speak up." Ask for information. Pass it on to others.  <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo13">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Accurate and Clear: </span></b><span style="color:#333333">Make sure information is accurate, relevant and easy for everyone to understand. People can be empowered with good information.  <o:p></o:p></span></p>

<div>

<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

</div>

<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo14">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Open and Honest</span></b><span style="color:#333333">: Always speak the truth -- even when it's an unpopular message. Be straightforward, with no hidden agendas.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Active Listening</span></b><span style="color:#333333">: Be accessible to others. Listen without interrupting. Ask open-ended questions.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo16">

<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Repetition</span></b><span style="color:#333333">: Repeat important messages in a variety of ways. Once is never enough!<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    

</span></span></span><![endif]><b><span style="color:#333333">Trust</span></b><span style="color:#333333">: Allow others to express their ideas freely -- without fear. Allow mistakes to be made -- without blame. Respect and trust each other. <o:p></o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#333333">As a team, department or organization, you can

<i>collaboratively</i> develop your own</span></b><span style="color:#333333">. Determine what is expected and needed in your world. Document the principles. Share them.<o:p></o:p></span></p>

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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>

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<p class="MsoNormal"><b><span style="color:#333333">TIP: </span></b><span style="color:#333333">Having a few people create the principles and toss them out for others to follow often causes more harm than good. Be sure this is a group effort where everyone

 has a voice. <b>If you have a large organization</b>, you can create a development team that has representative members from each area and level.<o:p></o:p></span></p>

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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F497D">The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists.

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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#1F4E79">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum

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<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS<o:p></o:p></span></b></p>

<p class="MsoNormal" style="margin-bottom:3.0pt;line-height:115%"><b><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79">Public Library Consultant / CE Coordinator<br>

</span></b><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#1F4E79"><a href="mailto:darci.hanning@state.or.us"><b><span style="color:#2E74B5">darci.hanning@state.or.us</span></b></a><b> | 503-378-2527|

</b><a href="https://www.oregon.gov/library"><b><span style="color:#0563C1">www.oregon.gov/library</span></b></a></span><b><u><span style="font-size:11.0pt;line-height:115%;font-family:"Calibri",sans-serif;color:#0563C1"><o:p></o:p></span></u></b></p>

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