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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!</span><o:p></o:p></p>
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<div id="preheader">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt">Learn several techniques to manage your email <o:p>
</o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="font-size:1.0pt"><img id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=f6d3aeb3-7d4e-413a-8f24-23e8dbef58c7&a=1100778316270&c=980e0ed0-0713-11e6-a7b7-d4ae528ed502&ch=981cb4d0-0713-11e6-a7b7-d4ae528ed502"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img width="220" id="_x0000_i1070" src="http://files.constantcontact.com/ee1208b4001/34916cb2-412f-43fa-8294-1f7ecb0e9a3d.png"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;color:black">JOIN OUR WEBINARS</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;color:#EB4C39">Apr 08:</span></b><b><span style="font-size:13.5pt;color:#333333">
</span></b><b><span style="font-size:13.5pt;color:black">EXCEL A Few Advanced Techniques
</span></b><span style="font-size:13.5pt;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;color:#EB4C39">Apr 15:
</span></b><b><span style="font-size:13.5pt;color:black">Be a TECH HERO #1 (Office Tips)</span></b><span style="font-size:13.5pt;color:#333333">
<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;color:#EB4C39">Apr 29:</span></b><b><span style="font-size:13.5pt;color:black"> Creating VIDEO on the Run</span></b><span style="font-size:13.5pt;color:#333333">
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRcefFPV3Y4vJcOINTVNMw1QKTHsSFkeN6mtnOgEmRxhRC2OimCDg0b6tfCeplU3R1JVl4KdJnZkD2HDIWW5yWBMv-jVVZWB0qeKOx4319RWD&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank"><b><span style="color:#3661BD">Click
Here to REGISTER </span></b></a>... <a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRcefFPV3Y4vJcOINTVNMw1QKTHsSFkeN6mtnOgEmRxhRC2OimCDg0b6tfCeplU3R1JVl4KdJnZkD2HDIWW5yWBMv-jVVZWB0qeKOx4319RWD&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank">
<b><span style="color:#3661BD">Watch A Variety of RECORDINGS</span></b></a> <o:p>
</o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#EB4C39">NEW Recording Up:</span></b><span style="color:#333333">
<b>Creating VIDEO on the Run</b> (Apr 2nd)<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:10.5pt;color:#111111">Photo by </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQWZRngLdX0VPp5CTUC_WC81EIRiY_Ja8hYYuvUtvVMy2e07AVTzKpQxqp4N3bj3EbOPm9FKMlq0v1JdWEROFOKvl83lVnQpvUA6leWSHoNCErVdM-aW6su8bF4eOwjNVyPno68FvBdY6gBxiBRCg1ZuVlnWhT_F8gV7MuwMtMAlBejfo38JU95CMCAcLktS4opXMIhfu8OUY=&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank"><span style="font-size:10.5pt;color:#767676">Stephen
Leonardi</span></a></span><span style="font-size:10.5pt;color:#111111"> on </span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQ8urott7YzJFxs5rKoEjU9WbNUeY5V4KGQ5w3QTfbAgxTwz3EBgjUv2lYtcU3LWb31yJ5hT3pg_TV0Sp_A5WuWoVQ28T7ReOarKR3AvhFeNri7oA1lnLJhzGqow7CPj2YiVYiyrWT1FiD-FpcLFx3wwSM_oOmX5CAXBYOFSDUDpS729wTJlRRklrNtCPOaJ75&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank"><span style="font-size:10.5pt;color:#767676">Unsplash</span></a>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">This Week's Topic: EMAIL</span></b><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. ARTICLE ... </span></b><span style="color:#16274C">Overwhelmed? How to Take Control</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. COMMUNICATING </span></b><span style="color:#16274C">... Email notes ... don't yield to temptation</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. LEADERSHIP</span></b><span style="color:#16274C"> ... It costs not to listen to the janitor</span><span style="color:#333333">
<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Brought To You By
<span class="contact-detail">State Library of Oregon</span></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="155" id="_x0000_i1035" src="https://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRSH3-Lth3JgEr5xqJ3luNm0U14Cn0vUOVDrpFWHz66-NOJIfhCFN84kv9mebUfANehuNsTEwzksMFW7vXuI-bDm7-M9m96gBghCA3cCbQemu&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Database</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
<span class="contact-detail">ORLIBTECH</span> <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Questions about Tech-Talk?</span></b><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="contact-detail"><span style="color:#333333"><a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a></span></span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">EMAIL -- Overwhelmed? How to Take Control</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Intermediate</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="260" id="_x0000_i1038" src="https://files.constantcontact.com/ee1208b4001/23ae13a7-ccda-49c7-8be3-91c85c2bb357.jpg" alt="manage email"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">Has working from a home office become a new normal for you? Are you trying to figure out how to replace face-to-face conversations and in-person meetings so that you have what you need to get your work done?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">Many of us have the same struggle. Suddenly we're on Zoom meetings and using chat features more often.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">And one of the big challenges that our subscribers have told us is that the
<b>volume of email that they are receiving (and sending) has increased significantly.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">You many not only be getting work-related emails from your colleagues, but retail companies, banks and restaurants are sending updates about what they are doing during this challenging time. And since information
is fluid and changing daily -- updates are sent regularly. Lump on top of that online order notifications and emails from friends and family checking in on you…
<b>your Inbox may be bursting</b> and <b>you run the risk of missing the really important emails that need your attention.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">So, how do you take control of email?</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Create colored labels to notice specific activities, like requesting free learning.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Use folders and moving a bunch of emails at once to get organized.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Clean out your inbox in an efficient manner.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Create templates for when you need to send the same message over and over.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Save an email note as a document you can refer to later.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="color:#333333"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Work late at night, yet have the email go out first thing in the morning.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Whether you use Outlook or Gmail
</span></b><span style="color:#333333">(or other email apps) there are quite a few articles that can help you take back control of your Inbox. In fact
<b>there are over 60 entries in the Tech-Talk.com database</b>. In the <a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQsTum68Bp_G7Ga61O4fQrgq0armbHEokWtbbKsjQ3Th1bO3_LhmCInJ28SwEQof6XfpgzcHrqMeaqbsnyZXlhvzcNbQ8y21zgWqplEZDZFTcsyBzhlP3R4g==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank">
<i><span style="color:#3661BD">Search by Topic</span></i></a> feature, you'll find a whole collection of
<a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQsTum68Bp_G7Ga61O4fQrgq0armbHEokWtbbKsjQ3Th1bO3_LhmCInJ28SwEQof6XfpgzcHrqMeaqbsnyZXlhvzcNbQ8y21zgWqplEZDZFTcsyBzhlP3R4g==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank">
<span style="color:#3661BD">email </span></a>articles. Plus you'll discover <a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQoLjzVY1Zw99qNBKGRqkKryu2pwM2RSMlTB9nP_VtITC5qTha3T5ewL9boX4kufOMfIhIqNfQHyXDuFe8yHB8JvW6topjSnp3I4OoMIriUXjUhdJF-dCv-oZveVwrifajgz_ODt1I4zmfBH8ubX8Olg==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ==" target="_blank">
<span style="color:#3661BD">communication techniques for crafting email</span></a> notes.<o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Take Control of Your Email</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1042" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="170" id="_x0000_i1043" src="https://files.constantcontact.com/ee1208b4001/5cc97287-614c-41f3-8c0d-a391c470c28f.jpg" alt="too much email"><o:p></o:p></p>
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<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">1. Find Important Emails Quickly by Adding Color </span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Make sure important emails jump right off the screen -- so that you can't miss them using color flagging options (available both in Outlook and Gmail).<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRSQBNBU9Uqhoyc1pTGDvDC-Um2qA9uLF2qKzYmhCzSbHe6g7XVJC0dv8Gv3c155XK_I2iYDP8HTRY7K7blGBRhU0ea2yUQGeLtZfzgREuR5R7tpBxYw23Mx3O4pE7mOwVVdNAHOjjSiNGsU-4tU_GQ6E-2DFhPVmXg==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1044" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="199" id="_x0000_i1045" src="https://files.constantcontact.com/ee1208b4001/6c9bdc47-4a85-4fa0-95e3-2bcc30d0539c.png" alt="move message"><o:p></o:p></p>
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<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">2. Moving Multiple Messages to Folders </span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Need to find/save emails from a sender? There's a special trick that works wonderfully for moving a whole bunch of emails all at once to a folder.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRejPoT5Gz6zp2_NLAId_BjbnBOoZAykcR5ErAHgz89CJ4-LPviv4HFgcrR5oDDbLG_74XgsgnZrAQFpBAcaQ7gnJtWkCcipdkXtjdjUSb1LNbzomCR_PVRK7XGHpIWEK-XSi7lOhQXGz_aQUBh7ruf5bT8sGy-HD8oRctxXSLm2-KFPeVS3W_8Q=&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
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<img border="0" width="5" height="1" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="213" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/41a45626-54dd-4e8b-bf79-4ebcea12fde1.png"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">3. Quick Steps to Clean Out Your Inbox </span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Learn a few ways that you can clean out your Inbox quickly... by opting-out, "chunking" and getting rid of large emails.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRRnl8AO3x3nCMYgmDee9IoBzJnD1SYMbL1JmYlmtBfk3QSjnGL-gFNm9skI3qsUt5vFkqvDJq-IegeQygz7YKXKWDs_WE7f_m8-kZPaNB828FqPdVLQRyw2EQTcMq13Ks-4slDpUH-xg-udUXc_R9OlGXn8SE-ncuQ==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
</div>
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</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width="50%" valign="top" style="width:50.0%;border:none;border-right:solid white 1.0pt;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr style="height:.75pt">
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 11.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="217" id="_x0000_i1050" src="https://files.constantcontact.com/ee1208b4001/7078e432-4cfe-4a00-98c5-0c1344c8ae7d.png" alt="template"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt;word-wrap: break-word">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">4. Creating Templates or "Canned Responses" </span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">If you send email with the same (or similar) type of content, creating a "canned response" that is ready to use will save you time!<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="background:#5E81CA;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:6.75pt 11.25pt 7.5pt 11.25pt">
<div>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRanXrWAuUI6qgKURC0BHHWaALKi_P_UyHJSSamW6ijdJJBYZs-JubW-lbbSwbk-Z7tQ3g-u9iiGI4lA1PmCVwrOveHOoyDOIiRnGQ5NGVWTxMzP1c5LfRRANYQxnPtrd6WAaidPSNdi3KhKom4efBno=&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
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</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td width="50%" valign="top" style="width:50.0%;border:none;border-right:solid #5E81CA 1.0pt;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr style="height:.75pt">
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 11.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="259" id="_x0000_i1053" src="https://files.constantcontact.com/ee1208b4001/6394d22e-f242-4fae-ad57-d96392a553c7.png" alt="save email as document"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt;word-wrap: break-word">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">5. Save Email as a Document</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Get emails out of your Inbox and save to your regular files if they contain important content you want to keep with other documents on the same topic.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="background:#5E81CA;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:6.75pt 11.25pt 7.5pt 11.25pt">
<div>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRe5rxIqlpPSQvOnE1r_jkscWKul5wRF4nCHVhQwqrw2wSIwXP5uVpHjvli4aaetiRyAd3mxnTPeG8FIZQ01p-jKqWujaUDwbr647RfQ9SB9kodUgqUPwvhhi6PZ05Ok_eJ2591GhX_utMPRhEbQVja4=&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
<td width="50%" valign="top" style="width:50.0%;border:none;border-right:solid white 1.0pt;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr style="height:.75pt">
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 11.25pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="201" id="_x0000_i1055" src="https://files.constantcontact.com/ee1208b4001/3a225d37-a227-46a7-a0cc-05fca034579e.png" alt="delay delivery"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
<div>
<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt;word-wrap: break-word">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#3661BD">6. Send a Delayed Email
</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">With Delayed Delivery or Pre-scheduling options, you can "send" an email at any time, but have it delivered to the recipient at a later date and time.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" style="background:#5E81CA;border-collapse:collapse">
<tbody>
<tr>
<td valign="top" style="padding:6.75pt 11.25pt 7.5pt 11.25pt">
<div>
<div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:white"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRYYZsnb03I7zRSISv5K9d5R_3Zlv2h3FV6yCgFcSdY2-O33bZiiZOVpdtW95_OGAUw4SgCjcT9Nmk8nqyHgRNn5p0qcZIAnBf0p6zXvta9ma2mMh7R0nqsN-FbD69LyzXM71MbIy06xXJymQRnX1U2auf2-0rRYSXA==&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="color:white;text-decoration:none">View
the Article</span></a><o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1056" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;background:#EFEFEF;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1058" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
</div>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1059" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
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<img border="0" width="5" height="1" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Email</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:black">Don't yield to temptation</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Oh, yes, it’s tempting! </span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">You have several items </span></b><span style="color:black">you want to tell one person. You’re jotting off an email to them.
</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">You are sooo tempted to put them all in one note</span></b><span style="color:black">. It’s easier right? Bundle them all in one?</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Yes, easier for you … but in those cases where you want responses to each item, it’s better, in the long run, to <b>send a separate email for each thought</b> or request.</span><span style="color:#333333">
<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:black">Example:</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">I was introducing Tech-Talk to someone who had recently taken over the position of providing the newsletter and database to their staff. After our online meeting, I was to follow up on a few items.</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">Documentation of the organization’s login info<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">Annual survey opportunity for reader satisfaction<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:black">The GO Tech-Talk call for subscribers<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:black">Yes, I could easily put them all in one note. Great for me (at first). But I knew that it would be
<b>easier for her if she could respond to one item at a time </b>because they each required a different follow-through process.</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1062" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1063" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<img border="0" width="15" height="1" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" id="_x0000_i1065" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Don't ignore the janitor ... or the clerk, or the aid</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">It costs your organization time, money and reputation not to listen.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">A well-renowned grocery store chain (we'll call it George's) began offering an in-store café with soup as one of the food items.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">There were two choices: chicken and tomato.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">The servers kept asking for vegetable beef, because it was a common request from customers
</span></b><span style="color:#333333">who wouldn't buy the existing soup choices. Management's answer was, "The chef doesn't make that type."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">The store employees gave up asking.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">Much later,</span></b><span style="color:#333333">
<b>management decided to create a customer survey</b> on food items. Surprise! They wanted vegetable beef!<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">The good news (or the sad state) is that the chef began making vegetable beef … because the
<i>customers </i>wanted it, not because the <i>employees </i>had known for a year what was needed.<o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">An organization loses out when managers don't listen to the folks who are closest to the "customer."
<b>How well do you listen to everyone around you?</b> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRT8gSgZRiaGVI13FKg7LAk3pFQLRlEnATx623h7sQ91mKKwfWU248VThBZNZCi-mB5i_w34t8Z77thOl4vv8hdRx6tK5fRop5yoI4oE1vVV-&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="text-decoration:none"><img border="0" width="272" id="_x0000_i1068" src="http://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001zvehCk3FJZ94Q_ey4ZOZ5O3w_uo9b765QaYclunzYCsTtht9qZ2tRa6eNY2U0JpvFGRIhAdGzVK_RMS2sI-jbrr0QaX1wa_Iu2TXS6xhpHidOSF9KXrlHX4xkUESxIY3C3R90EIBrw9-6vL3o_ousTvWjhNB-b-scwa6wogX3qs=&c=r22noSY01uq0XRyp-FZ81VDjKMJRHPUx8TEtmpRmFOmz7RP7V16MHw==&ch=MNeyE7QQxxP5uMmCnI57NsgcQqFK5KxQKP4FfS7uTC5f6LUYHSstqQ=="><span style="text-decoration:none"><img border="0" width="271" id="_x0000_i1069" src="http://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2020 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients,
contact <a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists.<b>
</b>Know someone who might be interested in receiving a copy but they’re not on TechTalk or Libs-OR mailing lists? Have them contact
<a href="mailto:darci.hanning@state.or.us">darci.hanning@state.or.us</a> or visit
<a href="http://listsmart.osl.state.or.us/mailman/listinfo/techtalk">http://listsmart.osl.state.or.us/mailman/listinfo/techtalk</a> to subscribe to just the Tech-Talk newsletter!<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#1F497D">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of
Museum and Library Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif;color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-bottom:3.0pt"><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black">Darci Hanning, MLIS</span></b><b><span style="font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79">Public Library Consultant / CE Coordinator<br>
</span></b><span style="font-family:"Calibri",sans-serif;color:#2E74B5"><a href="https://libguides.osl.state.or.us/coronavirus"><span style="color:#0563C1">https://libguides.osl.state.or.us/coronavirus</span></a><br>
</span><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79"><br>
</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F4E79"><a href="mailto:darci.hanning@state.or.us"><b><span style="color:#2E74B5">darci.hanning@state.or.us</span></b></a><b> | 503-378-2527|
</b><a href="https://www.oregon.gov/library"><b><span style="color:#0563C1">www.oregon.gov/library</span></b></a></span><span style="font-family:"Calibri",sans-serif;color:#2E74B5"><o:p></o:p></span></p>
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