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<b><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:#1F497D">Greetings and welcome to this week’s issue of Tech-Talk!</span></b><span style="font-size:1.0pt">ek at IG
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<span style="font-size:1.0pt">Add a personal greeting to your emails with mail merge
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<span style="font-size:1.0pt"><img id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=090de589-cdec-44fa-b543-614f6b7c1d26&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=4f548978-6edc-11ea-9474-d4ae529a85ae"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#3661BD"> </span><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">This Week's Topic: OUTLOOK</span></b><span style="color:#333333">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Tahoma",sans-serif;color:#333333"></span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">1. ARTICLE & VIDEO </span></b><span style="color:#16274C">... Personalize Your Group Emails with Mail Merge</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">2. COMMUNICATING </span></b><span style="color:#16274C">... Think vs. Feel</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#16274C">3. LEADERSHIP </span></b><span style="color:#16274C">... Visions at the project level</span><span style="color:#333333">
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">4. WEBINARS</span></b><span style="color:#333333"> ...<a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYr4EVfJksDeYDhoXvPAZOZB7TnmakH-ZuSghgZEem2a_4rKaxzeO96uyOeWtz2tE6ca1idnPTWGIB0ZTq4M8rZUx5nseeJsDk6e6uhq2AxUJ&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank"><span style="color:#3661BD">
Animated Gifs</span></a> (Oct 7); <a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYr4EVfJksDeYDhoXvPAZOZB7TnmakH-ZuSghgZEem2a_4rKaxzeO96uyOeWtz2tE6ca1idnPTWGIB0ZTq4M8rZUx5nseeJsDk6e6uhq2AxUJ&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
<span style="color:#3661BD">Oral Histories for Libraries</span></a> (Oct 21)<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">5. Yes, we're hiring. </span>
</b><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYs62wr82ToA_J02CsTUfZ_4YncOlm_ekOQ0sS2tEJloYFLxPSYB3q4sfXWLEQkxx1FL2EH_6YjVAfOS9QEUadwWBRUgv2JqKcrL74tugd1kIuVPGEZp8RHwxPVnaleabXf4fYWkq2BLeb2zOVQjU23Md2YyiYsQNzQ==&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank"><span style="color:#3661BD">Part
time/subcontractors</span></a>. Want to help Tech-Talk go global?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYqrB6pxXtLUNEoZKFSmjfsHOraZjA24q5z1TTYOt6-f6qw22l8dygfe761woYWTJwNdcWCh5T5xLXFjYrdiqES9k21Abvz5RDTTI-IK4OSlEWfqtM_RCOIFvYE781TFDtBb2C7ISFCXcG41aujeM5WgI4FZgYmr4JA==&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg=="><span style="text-decoration:none"><img border="0" width="599" id="_x0000_i1028" src="https://files.constantcontact.com/ee1208b4001/661a5b5d-aaa9-4d5f-bd32-49c3e879779e.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333">Photo by
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<span style="color:#3661BD">Chris Lawton</span></a> on <a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYrFuxXMYBvzctAH-9sLoqIsplfNEBsKqM3AD63VbXElzPF1J4gdwEa6eeFPpL8oJjkhVDryD4ye1rvWkXr7SYK8i5iGod0_NeYWPkOklQFEIrjoi5409QAW56hEF4IU6llBV18GzC_7bQ0MfMcmSIiYsULdJfgqEjT1G2IqS6tUhaisLrxaSS6gJv0nYXuAlD9wMNIeREwgXzEJGwXtjtV0=&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Brought To You By
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="157" id="_x0000_i1031" src="https://files.constantcontact.com/ee1208b4001/9975e68c-5234-456e-bd40-fe203e94bf80.png" alt="State of Oregon"><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D"><br>
</span><span style="color:#333333"><a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYpl4uo7cX8si-9jI5rb9nd_m1i8FbVEL8XfFVs4eQ1Y_zyAzMw9x35bokRc1Xzvdwp1ZdXrDZPvr5DPmJ4DPFhDc10EmKmzKGF_0RG0yla_9&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Visit
Tech-Talk.com Database</span></b></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Username</span></b><span style="color:#333333">:
</span><span style="color:#1F497D">ORLIBTECH</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="color:#333333">Password</span></b><span style="color:#333333">:
</span><span style="color:#1F497D">ORLIBTECH</span><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1032" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">OUTLOOK - Personalize Your Group Emails with Mail Merge</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><i><span style="color:#333333">Advanced</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="252" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/46b22abf-ebb0-4f17-af84-e707b0031c63.png" alt="send mass emails"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">I bet you start emails that you send with the person's name, right? It certainly is
<i>best practice. </i>Most people do it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">But did you know you can use the<i> Mail Merge
</i>feature in Outlook to send personalized emails when sending to an entire <i>group</i>?<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Statistics show </span></b><span style="color:#333333">that people are far more apt to
<i>respond </i>or <i>engage </i>when an email has a personal greeting.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">So if you send notes to a group of individuals in your organization, or a large committee or maybe a list for special events ... personalizing the greeting would be handy, don't you think?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
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<p class="MsoNormal"><b><span style="font-family:"Arial",sans-serif;color:#475ECC">Why Did We Choose This Topic?</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">One of our Tech-Talk subscribers</span></b><span style="color:#333333"> (Caitlin in
<i>Western NY Library Resources Council</i>) recently brought this feature to our attention. She had started using the<i> Mail Merge in Outlook
</i>to personalize her group email messages. She thought our readers would find it useful.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Sure you can add all of the email addresses to the BCC area (so that each email address is kept
<i>private</i>) or CC line (when you <i>want</i> everyone to see who all was included) but that doesn't give you any personalization.
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">With the <i>mail merge</i> feature, you get both privacy
<i>and</i> the ability to address each recipient with their individual name. <b>Examples</b>:
<i>Dear Janet </i>or <i>Hi Sam</i>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1037" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">How to Personalize Group Emails with Mail Merge</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">There are four steps</span></b><span style="color:#333333"> to sending an email using Outlook with a personalized field. You can begin this process right in the software or from inside a Word document. In
this example, we're going to<b> start inside of Outlook</b> and follow these steps:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="571" id="_x0000_i1038" src="https://files.constantcontact.com/ee1208b4001/a1eabc96-d6e7-4712-8c81-cafd6027133a.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
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<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">1. Get Your List Ready</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
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<p class="MsoNormal"><span style="color:#333333">You would think that it would be easy to set up a Contact
<i>Group </i>in Outlook so that you can send your personalized email to everyone in that list.
<b>However, Outlook's Mail Merge function <i>doesn't </i>let you use Contact Groups in a merge</b>.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">So, if you have a large list that you want to send an email to, you could:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Add these contacts to a new folder</span></b><span style="color:#333333"> so that they are all in one place.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Or use a field in their contact record</span></b><span style="color:#333333"> so that you can search by it and display only those contacts. If you want to add a new Outlook field, follow the steps
in <a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYkMcayh7S1WvGPFCEzY_YPH8TOI5T4MbCXK7z05oaNFSJOCgMrovLJel5pVYu7wmqCfkfuEidNBwHbGTiLDh22ynfNx3FTfAAT9xKy5xMwBXiCKjtGjWkunV0ThMZiAXUdmPWZmmWQv3XD8sF9KeauI=&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
<span style="color:#3661BD">this article</span></a>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">In our example,</span></b><span style="color:#333333"> we're creating an email with a personalized
<i>first </i>name, although, any field that you have in your contact list can be used in a merge (city, state, favorite ice cream flavor, etc.).<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<td valign="top" style="padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
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<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1040" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">2. Select Contacts</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Go to the Contact view</span></b><span style="color:#333333"> by clicking on the
<i>People </i>tab, select the Contacts folder that contains the people that you want to send an email to.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Change the<i> Current view</i> to
<i>List</i></span></b><i><span style="color:#333333"> </span></i><span style="color:#333333">to see the contact record headers. Sort by a header name to find contacts by a specific item (company name, category or new field name).<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l19 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Select the contacts.</span></b><span style="color:#333333"> To pick contacts that are all in order, highlight the first one, hold down the
<i>Shift</i> key and highlight the bottom one. To select contacts that are spread throughout your list (not in order), highlight the first contact, hold down the
<i>Ctrl </i>key and continue to select additional ones.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="529" id="_x0000_i1041" src="https://files.constantcontact.com/ee1208b4001/846b4f6f-9406-488e-b63e-c1453cb13e49.png" alt="select contacts"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">With your contacts selected, click the
<i>Mail Merge</i> option.</span></b><span style="color:#333333"> In desktop Outlook, it will be in the
<i>Actions </i>section. For MS 365, you may need to press the ellipsis button on the right to see Mail Merge.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="525" id="_x0000_i1042" src="https://files.constantcontact.com/ee1208b4001/aafaf909-af90-4b7e-93ea-58aa9d8119a8.png" alt="mail merge"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<div>
<p class="MsoNormal"><b><span style="color:#333333">The Mail Merge Contacts dialog box will open.</span></b><span style="color:#333333"> Selections should look like this:<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="343" id="_x0000_i1044" src="https://files.constantcontact.com/ee1208b4001/9aed776a-a6f4-444f-a734-ffd8e4b995eb.png" alt="dialog box"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1045" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1046" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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</tbody>
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</div>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Contacts</span></b><span style="color:#333333">: Only selected contacts<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Fields to merge:</span></b><span style="color:#333333"> All contact fields<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Document file:</span></b><span style="color:#333333"> New document (or you can select an existing file that you have created)<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Merge options</span></b><span style="color:#333333">: Form Letters and New Document<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">NOTE: </span></b><span style="color:#333333">There may be a field to the right of<i> Merge to</i> that says
<i>"Message subject line."</i> If it is displayed, enter a subject for your email. If it doesn't appear (as in this screenshot) don't worry, you'll be prompted to enter it in the final mailing step.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Click <i>OK </i>and a new Word document will open.<o:p></o:p></span></p>
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</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1047" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">3. Create the Email and Add Mail Merge Fields</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Next, you'll compose (or copy and paste) your email message</span></b><b><span style="color:#BF3F2F"> in a WORD document.
</span></b><span style="color:#333333">You can use formatting like bold, italics or bullets as you would in a normal email.
<b>Be sure to add your signature line</b>.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">To insert a mail merge field (like first name/greeting)</span></b><span style="color:#333333">, put your cursor in the position you want it to be added. Go to the
<i>Mailings</i> tab in the menu and select <i>Greeting Line</i>.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="503" id="_x0000_i1048" src="https://files.constantcontact.com/ee1208b4001/5ed0fbaa-2102-45a5-aabe-ef52ae3e76c8.png" alt="add greeting line"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1049" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="327" id="_x0000_i1050" src="https://files.constantcontact.com/ee1208b4001/ebf191d4-5523-47c9-8862-2c9ca20490ac.png" alt="insert greeting line"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1051" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1052" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Customize the Greeting line</span></b><span style="color:#333333"> by replacing the default fields with your own. For example, you could change "Dear" to "Hello."<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Click the drop-down menu to choose the format</span></b><span style="color:#333333"> for first name, and add a default greeting if the person's name is invalid or that field is empty.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">Use the preview option</span></b><span style="color:#333333"> to scroll through your contacts to see how each will look in the sent email.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">You can add other merge fields from contact records within your email.</span></b><span style="color:#333333"> Put your cursor where you want it added, and then select the<i> Insert Merge Field</i> option.
Choose what content you want included from the drop-down list and follow the prompts.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">NOTE</span></b><span style="color:#333333">:<b> If there is no content in a contact's record</b>, no text will be added to the email, leaving a blank area ... which might confuse the reader, so be sure all
fields that you're using are complete or that the sentence structure is such that a blank won't be noticed.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1053" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#475ECC">4. Send the Email</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">When you're ready to send the email:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l17 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">From the <i>Mailings
</i>tab select the<i> Finish & Merge </i>option and choose <i>Send E-mail </i></span></b><i><span style="color:#333333">Messages…
</span></i><span style="color:#333333">from the drop-down window.<o:p></o:p></span></p>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="border-collapse:collapse;margin-right:3.5pt;word-wrap: break-word">
<tbody>
<tr style="height:.75pt">
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1054" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="322" id="_x0000_i1055" src="https://files.constantcontact.com/ee1208b4001/f38e5446-e22c-43d6-accf-cb1198f1d5f0.png" alt="send email"><o:p></o:p></p>
</div>
</td>
</tr>
<tr style="height:3.75pt">
<td width="15" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" id="_x0000_i1056" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
</tr>
</tbody>
</table>
</div>
<div>
<div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="color:#333333">In the <i>Merge to E-mail
</i>box, enter the <i>Subject line</i></span></b><span style="color:#333333"> if prompted for this message (you may have entered it in an earlier step).<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo18">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Since you have already selected contact records, the
<i>Send records </i>option should be set to <i>All</i>.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo19">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Click <i>OK </i>to send.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:30.0pt;text-indent:-12.0pt;mso-list:l18 level1 lfo20">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="color:#333333">Close the Word doc or save it to use in the future.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">NOTE: </span></b><span style="color:#333333">It may not appear that anything is happening, but your emails should be sent. Check your
<i>Sent </i>email folder in Outlook to confirm.<o:p></o:p></span></p>
</div>
</div>
</div>
</td>
</tr>
</tbody>
</table>
</div>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;background:#E6EAF5;padding:0in 0in 0in 0in;word-wrap: break-word">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">CAUTION:</span></b><span style="color:#333333">
<b>We're talking about sending to many individuals at once in <i>group </i>email</b>s, but be careful as
<b>there are sending limits</b> to how many different addresses you can send to at once ... and not be flagged as spam, have your emails prevented from arriving or tossed into the recipients junk folder.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">In some cases,</span></b><span style="color:#333333"> these parameters are set by the organization's IT department. Or, at the higher level,
<a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYqrB6pxXtLUNJioiqanoQvCBD_a3KSKoNPGpGOClEH47LxKnVIJTVynoj0sppferRMs9Wq-6FHrmEEj7rJPY4zKuYpM-CrwwYw0G-CKftGzaw19VdQTlPg6QxLDWCQo3ae2_qDjrDAnefGi0I3iLsTy8PKSthDUyt4ohIvjdtW2fVnYPQO7blWRCHepkinY0UsHkpnroV00y&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
<span style="color:#3661BD">Outlook 365 Personal/Home</span></a> (maximum recipients per message: 500). For
<a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYqrB6pxXtLUNCiTto-B1Wu0Thhoi0NvcgOBUbURSo_PdTZDC2Cvq654X1DrVrco1QW2VdGGWUEEFRs-c0CJHfplQKdmPCpqmJJFVofJcDhJvxguklGwBldjwkmMBtLZOyj8YpoS_PMfm22kIeD0HXgfjjM3Vk3ANs7_rNo-XbURDusDaWInMIdmZi1Ccab25SC1eWDa49YpELJkNJ6mVuvLp1kw-ZMrsiDVzVsHhl1ly&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
<span style="color:#3661BD">Business/Enterprise level, </span></a>numbers vary depending on the organization.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">If you email <i>large </i>groups of people on a regular basis</span></b><span style="color:#333333">, instead of using your personal email platform, you may want to look at email broadcast tools designed for
large lists like<i> Constant Contact</i> or <i>Mail Chimp.</i> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1058" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1059" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1060" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1062" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Writing / Talking</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="color:#333333">Feel vs. Think</span></i><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">As we were developing additional Tech-Talk characters to use with our soon-to-come merchandise offer, we were given two cuties to review from the Fiverr.com graphic artist.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="261" id="_x0000_i1063" src="https://files.constantcontact.com/ee1208b4001/b0f6e1d3-168f-4417-90b4-67704dfdff56.png" alt="think vs feel"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#333333">Since I was the one who solicited these characters, I wanted Deb's opinion on them before moving forward. I sent them to her in an email and started to ask:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><i><span style="color:#333333">"What do you think about these for the merchandise?"</span></i><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Seems like a fair question, right?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333">Then I caught myself and switched from the
<i>think</i> word to the <i>feel</i> term.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="color:#333333">Why? </span></b><span style="color:#333333">Because I am far more likely to get a positive reply ... and a quicker one ... by asking how she
<i>feels</i> about them. It means she doesn't have to stop and THINK. She just reacts. It takes the pressure off, so she can be more positive. (And of course I want her to be more positive about what I'm presenting!)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><span style="color:#333333">There is often little or no judgment around people's
<i>feelings</i>. If you're asked to <i>think </i>about something and give your opinion, you believe you have to put more effort into it because what you come up with may be judged. Feelings are easier.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
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<div>
<p class="MsoNormal"><b><span style="color:#333333">So, I retyped the question...</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="color:#333333">"How do you feel about these for the merchandise?"</span></i><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="color:#333333">As a result</span></b><span style="color:#333333">, she gave me a quick answer:
<i>add diversity in skin color and take the glasses off one of them.</i> (You see, you do get intelligent, thoughtful answers, even when you ask how someone feels about your ideas.)<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Do you feel the difference</span></b><span style="color:#333333"> between the two approaches?
<a href="http://r20.rs6.net/tn.jsp?f=001T7WaApvfsboFUgD_4z7Xc-YBc_BEe19_znDrT6-8yUNX7bekN0GbYqrB6pxXtLUNAiUUiA4bA48lGq1zD2PkyU2DQOYR-xhAKrWtox5u2XQUeBA-93dvrGCbH9fH7lnV3Z99qpULiOrOjkhkTG09R0oLWGF2Kob2X-XNmLhZ-ZA=&c=E6eSaiFrIfTTeepjpY_ftsF44i7x9e-O5Oh2gRk_rVoya3UppSQaRw==&ch=2Zv0YQyCzGz9667OMQ0zeaI0K-gnA_myFQ_j6xGrnO2Z_FHnb7Ewcg==" target="_blank">
<span style="color:#3661BD">Share your answer here.</span></a> <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1064" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" id="_x0000_i1065" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" id="_x0000_i1066" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1068" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership
</span></b><span style="color:#333333"><o:p></o:p></span></p>
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<div>
<p class="MsoNormal"><i><span style="color:#333333">Creating visions at the project level</span></i><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333">Have you ever thought about creating a vision for projects? Visions aren't only for organizations and departments, you know.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:#333333">When you have a vision at the project level</span></b><span style="color:#333333">, it gives the initiative greater importance. It offers a big picture for your efforts.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="color:black">Project Vision Examples</span></b><span style="color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="color:black">"Customers feel like they are getting a great 'deal' every time they come in."</span></i><span style="color:black"> [Project: Pampered Pricing, Ford Dealer]</span><span style="color:#333333">
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="color:black">"An exciting, inspirational, modern worship experience at the 11:00 service."</span></i><span style="color:black"> [Project: Music Director, Faith Church]</span><span style="color:#333333">
<o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><i><span style="color:black">"The Post Host Jewelry Travel Case provides investor dividends every quarter."</span></i><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black">[Project: Earring case, Inventor]
</span><span style="color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="color:#333333"><o:p> </o:p></span></p>
<div>
<p class="MsoNormal"><b><span style="color:#333333">Remember, as you're creating your own visions</span></b><span style="color:#333333">, they need to be aspirational and create excitement ... not dull and boring.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="5" height="1" id="_x0000_i1069" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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