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<b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Reminder:
</span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">When accessing resources at the
<a href="https://www.tech-talk.com/">Tech-Talk website</a>, use ORLIBTECH<br>
for <b>both</b> the username and password when prompted.</span><o:p></o:p></p>
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<span style="font-size:1.0pt">Find what you need quickly with advanced search <o:p>
</o:p></span></p>
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<span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0104in;height:.0104in" id="_x0000_i1109" src="https://r20.rs6.net/on.jsp?ca=6decf660-11a9-42bd-b6df-3f5fc98590d0&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1106" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOf2j3IEwYJFv1yGBM49qhMjbBcaw2RngwP0zhVt2DIN1fmKMPVr6s1vAe_snlOui8TwIPyUU3YbOg7HXtBa7icnOFl0mEqMCUeP1k81ARnel&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><span style="color:#3661BD;text-decoration:none"><img border="0" width="221" height="167" style="width:2.302in;height:1.7395in" id="_x0000_i1105" src="https://files.constantcontact.com/ee1208b4001/ccee2511-b2e6-4093-b775-ba3a36d4676c.png" alt="clean desktop"></span></a><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1103" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">January's Tech-Talk
</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#387B37"><o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">Special Collection
</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#387B37"><o:p></o:p></span></b></p>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#387B37"><o:p> </o:p></span></b></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Tahoma",sans-serif;color:black"></span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Click
</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#387B37"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOf2j3IEwYJFv1yGBM49qhMjbBcaw2RngwP0zhVt2DIN1fmKMPVr6s1vAe_snlOui8TwIPyUU3YbOg7HXtBa7icnOFl0mEqMCUeP1k81ARnel&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg==" target="_blank"><span style="color:black">HERE
</span></a></span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">for articles on...</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#387B37">
<o:p></o:p></span></b></p>
</div>
<ul style="margin-top:0in" type="disc">
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<b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Organizing files
</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level1 lfo8">
<b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Taking control of email</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level1 lfo8">
<b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Finding documents fast</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level1 lfo8">
<b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">Mind-mapping tool</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></li><li class="MsoListParagraph" style="color:black;margin-left:0in;mso-list:l0 level1 lfo8">
<b><span style="font-size:12.0pt;font-family:"Times New Roman",serif">And more!</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></b></li></ul>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOf2j3IEwYJFv1yGBM49qhMjbBcaw2RngwP0zhVt2DIN1fmKMPVr6s1vAe_snlOui8TwIPyUU3YbOg7HXtBa7icnOFl0mEqMCUeP1k81ARnel&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><b><span style="font-family:"Arial",sans-serif;color:white;text-decoration:none">Visit
 January Theme</span></b></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1102" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="210" height="179" style="width:2.1875in;height:1.8645in" id="_x0000_i1101" src="https://files.constantcontact.com/ee1208b4001/32e02991-83b4-4f2c-95e2-b65415a6a45f.jpg" alt="survey"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOSHs2Tim9-3YQZQ53r9Lp3cY0Oa0dLYXh0QIwnne6yoIllJy-DtKamus_RmRn22fZ9-J8nsIWcZ-bqyRUCenzUsP6O7UJIjGi-uLfWz9O2zZ&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">PLEASE
 Take the TECH-TALK 2021-22 Survey!</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">It helps us know how to shape Tech-Talk for you!
</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#EB4C39">New Deadline: January 31st!</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">This Week's Topic: OUTLOOK / GMAIL</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">1. ARTICLE & VIDEO
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">...
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A Faster Way to Search</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">2. COMMUNICATING
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">...
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The best question you can ask</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">3. LEADERSHIP
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#16274C">...
</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Do you need to be an Undercover Boss?</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">4. WEBINARS</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> ...<o:p></o:p></span></p>
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 to Start the Year<o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Feb 2: [Video]
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How to Add Closed Captions to Your Videos<o:p></o:p></span></p>
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Feb 16: [Communication]</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> The Art of Creating Surveys
 That Yield Useful Data<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YORHB4igAgFB4JL1-hYPN2yNK0DIL_xuOzr-DagvoD0Z2SESR-dXnM9UTIROdOQ8sbL-v-SFnVyTaaCowSfLavOnVp9AC8iVnpZZsnXOGXv69&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><b><span style="font-family:"Arial",sans-serif;color:white;text-decoration:none">Register
 for Webinars</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOUtFWz89in-I5Tn61Y4b8XEMePxAHvejrtIhQoA5LGEhmdB_JVEfIuioIXgC208EojPy0bV-9J_Z32lprGfRX0Mp06d1yVnbW5cJl80GsJxTOGr9G0Di96J6fcbj8ZlTbw==&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><span style="text-decoration:none"><img border="0" width="600" height="334" style="width:6.25in;height:3.4791in" id="_x0000_i1098" src="https://files.constantcontact.com/ee1208b4001/43704bf1-7dcd-4353-9f7c-96bbd576564d.png"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1097" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOaxdjWwbX1oqaPwkaDhbHRTR8lJ-ilRsA8op5RlduOXwKCjjOe2nwTCO5NidJ8jo4UwhMrQmt1MIP0EwhShRXOS4M0BYu3aXQm9WqvP5rBkmuaBqNDV_nU-AHuR3eeDPiuZkskaN3GLeJQP40_U6Ctsw8eYqTqm8qFFZrNmokpKzP6xrQPXQUj-3lCKJKbFyn2T8KxgUTlqllxN3v36HjeI=&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg==" target="_blank">
<span style="color:#3661BD">Adriann Meyer</span></a> on <a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOaxdjWwbX1oqP6b6PRfsleaD2rVYn9ZZtX3oIEBp0IIMgNxqAuNdnnJPE_w2SqOHVj_tY6q6cDJyU5STKigXEFeZh2rehRyJZ2KUBuFzlo5Sco4_vINTOkCbjxazA9O48Q4AjtJF2q-aJw0OweEHPTx6n29RkyAMTRNmGRt8eLAUXgcJ_uHDoqjft6nS9WyeIg6taSdVAEVdBoLrfL8iGrVhvNFpOJNKDQ==&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg==" target="_blank">
<span style="color:#3661BD">Unsplash</span></a> <o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1096" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YOQVar7FwZiZ1ZcdFUOQwJSGxEsvAIPcyBkh6sq-audCvrpOm86hPpCD-qxPFNXVAU2Q5H-9YCTKVYkuzK2pmEoszphv5qHL_-j4ryGQBj0QD&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><span style="text-decoration:none"><img border="0" width="557" height="207" style="width:5.802in;height:2.1562in" id="_x0000_i1095" src="https://files.constantcontact.com/ee1208b4001/e25f6bcf-26a8-4e59-91f2-cc248962042d.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1094" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">OUTLOOK / GMAIL – A Faster Way to Search</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1093" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="280" height="177" style="width:2.9166in;height:1.8437in" id="_x0000_i1092" src="https://files.constantcontact.com/ee1208b4001/48595925-79e8-494b-b5b4-1fc0cc4c409e.png" alt="search"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1090" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I was looking for a specific email and didn't remember if it was in my Inbox, a folder, or perhaps it had been deleted. I could spend a lot of time scrolling,
 clicking and looking for the message, or I could use some of the <b>Advanced Search features</b> to find the particular email quickly.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you're like me, you may receive hundreds of messages and file them in different folders... so it can feel like you're looking for a needle in a haystack
 when you need a particular one.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Good news!
<b>Whether you use <i>desktop Outlook, Outlook online </i>or <i>Gmail</i></b><i>,</i> there's a way to refine your search to<b> find a specific email that you need instantly.</b>
<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1089" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Desktop Outlook 365 or Outlook.live.com</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When you can't remember where you saved an email</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, in the
<i>Search </i>box at the top of the window, start typing some key words: the sender's email address, a word that may be in the subject line… something recognizable from that particular email.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">In Desktop Outlook 365 and Outlook online,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> as soon as you type
 something in the Search window, <b>the <i>Search Tab </i>is activated</b>. Displayed in it are more advanced options to help you narrow the results considerably. Click on one or more of the choices to refine the search by:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Senders Name<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Words in the Subject line<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If it has an Attachment<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Category<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo3">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">And more...<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="554" height="117" style="width:5.7708in;height:1.2187in" id="_x0000_i1088" src="https://files.constantcontact.com/ee1208b4001/9deb954f-5cdb-4d67-9da9-67673e8f88f8.png" alt="search"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">TIP:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
<b>You can even use <i>quotation marks</i> around words or a phrase</b>. This tells the search tool that it must find the words together as they appear in the quotes.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For example</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, I was searching for an email: 1) from Linda Keefe,
 2) that had an attachment, and 3) contained the words "Teams article" in it. We had exchanged many emails for several months on this topic, so I was having problems finding it.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman""> 
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I first typed her
<i>Name</i> in the Search box.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman""> 
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I clicked the
<i>Subject </i>icon and typed in "teams article"<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo4">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman""> 
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">And clicked the
<i>Has Attachments</i> icon.<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This narrowed my search to two emails,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> and I found the one I
 was looking for.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="561" height="272" style="width:5.8437in;height:2.8333in" id="_x0000_i1087" src="https://files.constantcontact.com/ee1208b4001/55d38df4-86f3-4530-9bcd-aca152d05c76.png" alt="email search"><o:p></o:p></p>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you are using Outlook online,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> the process is the same. However,
 when you type something in the Search bar, <b>if the Search ribbon does not appear, use the drop-down icon
</b>in the left of the Search bar to add the refining search options.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="527" height="297" style="width:5.4895in;height:3.0937in" id="_x0000_i1086" src="https://files.constantcontact.com/ee1208b4001/ba7f0a1f-ae05-48e8-a244-57dc364b4e3b.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:6.75pt 0in 6.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="93%" style="width:93.0%;border-collapse:collapse;min-width: 93%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1085" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
<div>
<div>
<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">Find What You’re Looking for in Gmail</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The search option works very much the same in Gmail.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Think of
 it as if you are doing a Google search for information. The more specific you can be, the more likelihood you can narrow it to the content you need.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Start by typing a few<i> keywords</i>, or an
<i>email address</i> in the top Search bar and press <i>Enter</i>.<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you don't find the email you're looking for, click the Advanced<i> Search icon</i> in the right of the bar.<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 0in 7.5pt 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="541" height="55" style="width:5.6354in;height:.5729in" id="_x0000_i1084" src="https://files.constantcontact.com/ee1208b4001/19ee2aa1-59e6-436c-986a-c7f4e4dc8353.png" alt="gmail"><o:p></o:p></p>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div>
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<div>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A window will open</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> where you can refine your search further
 by:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Who the email is from<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Words in the Subject line<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Date ranges<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If it has an attachment<o:p></o:p></span></p>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The more specific you are with items the email contains, the faster you can zero in on the message that you need.
<b>Click the blue <i>Search </i>button when the criteria is updated</b>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="442" height="365" style="width:4.6041in;height:3.802in" id="_x0000_i1083" src="https://files.constantcontact.com/ee1208b4001/676fe2ae-28d7-4845-a0d9-9373f36047f6.png" alt="search in Gmail"><o:p></o:p></p>
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</td>
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</td>
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</tbody>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%;cursor:default">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:3.75pt 0in 3.75pt 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 4.5pt 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1082" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div>
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="border-collapse:collapse;margin-right:3.5pt">
<tbody>
<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<div>
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="119" style="width:1.875in;height:1.2395in" id="_x0000_i1081" src="https://files.constantcontact.com/ee1208b4001/41d9a61c-7e5a-4de3-b0a4-4021dd05cea3.png"><o:p></o:p></p>
</div>
</td>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1080" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Talking</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The best question you can ask</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">People come up to you all the time</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> in life with either a complaint,
 a suggestion or just a comment on the state of things. You're intelligent. You understand what they are saying ... or do you?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I don't like the new policy."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"It's hard to find good books to take on a trip."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"It would be nice if there were a snack bar here."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"The weather has been surprising today."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"I'm tired."<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">    
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"You've got a great smile."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">One follow-up question, used in many, many situations can open up a whole new insight for you.
<b>If you remember this, and use it frequently, </b>you'll be surprised at what will happen.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">"What makes you say that?"</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Now be careful
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">...
<i>precede it with some non-committal word or phrase </i>before you jump into saying, "What makes you say that?"
<b>so that you don't come across as confrontational. </b><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A simple, "<i>yes," "hmm," "really?" "thanks," "you bet</i>" and so on.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">So a conversation might look like this:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Student: "It's going to be a terrible day."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Teacher: "Hmm...What makes you say that?"<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Student: "It's raining. I forgot my umbrella and I have to walk home."<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">That simple question can help you gain new perspective. Try it! You'll see.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;border-collapse:collapse;min-width: 100%">
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1077" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<div align="center">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YORMeTbagUeGkPIbFYODHUBRo-_sPq7uOKtlbW5Fjr8b6kc-1zoNF5MVCAHwa-Kj-zW7vBP2toJWm78hKFICOi01cxJVPEeBzLWSXNhxTOQ9n&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">NEW
 SURVEY DEADLINE JAN. 31ST! CLICK HERE!</span></b></a><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1076" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="180" height="148" style="width:1.875in;height:1.5416in" id="_x0000_i1075" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1074" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1073" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1072" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Do you need to be an Undercover Boss?
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You've probably seen the TV show
<i>Undercover Boss</i> </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">or know about it, right? This is where a corporate CEO puts on a disguise and goes out where his employees are working.
<b>The point is to</b> <b>find out what is really going on so they can fix gaps </b>
and make the organization stronger.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I was watching an episode about a high-end zipline company in Las Vegas who, despite paying much higher wages, staffing was down 50% of what was needed. The
 CEO wanted to know why. <b>He hoped that going undercover, working with one of the supervisors, he could "get her insight."</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When I heard that, I said to myself,
</span></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Why don't you just
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">ask
<i>her as the CEO?</i>" Why not hold a round table or conduct some one-on-ones? Why not sit down, build trust and LISTEN to the employees?<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If workers feel management is honestly interested
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">in hearing the truth (and plans no repercussions to anyone from what is learned) you don't have to go undercover!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">As much as I enjoy the show, in my opinion, if you must go in disguise to get the truth, there is something wrong in the culture.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">On the flip side</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, when you have an environment where employees
 can routinely share proactive ideas (not complaints),<b> you will discover some of your very best ideas.</b>
<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Ask yourself,
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">what is in place so that workers can be routinely heard?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:white"><a href="https://r20.rs6.net/tn.jsp?f=001L8x0UERKCVBpnknGUKD94no5cVKozViK15Qk9VThMs-TkJ20A25YORMeTbagUeGkPIbFYODHUBRo-_sPq7uOKtlbW5Fjr8b6kc-1zoNF5MVCAHwa-Kj-zW7vBP2toJWm78hKFICOi01cxJVPEeBzLWSXNhxTOQ9n&c=6gdZfk0KqAnQcfbhhv3dg795Wa_KJ9Wg1g4bHOI6nepLUxwLkbF92A==&ch=N87IDidAqIN57zoloP4_p-CxqXbBEYuAiI7TPcQ_ADO8Ye0TWiW2tg=="><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">NEW
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2022 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients,
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial",sans-serif">The Tech-Talk e-newsletter for Oregon library staff is distributed weekly via the Libs-OR and TechTalk mailing lists.<b>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
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<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
darci.hanning@slo.oregon.gov</a> <b>|</b> <a href="http://www.oregon.gov/library">
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