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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-family:"Arial",sans-serif;color:#1F497D">Having trouble reading this email?
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You can view the </span><b><span style="font-family:"Arial",sans-serif"><a href="https://www.tech-talk.com/what-to-do-when-technology-goes-berserk.html">tech tip</a></span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">, the
</span><b><span style="font-family:"Arial",sans-serif"><a href="https://www.tech-talk.com/talking-talking-when-you-disagree.html">communication tip</a></span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">, and the
</span><b><span style="font-family:"Arial",sans-serif"><a href="https://www.tech-talk.com/how-often-do-you-give-praise.html">leadership tip</a></span></b><span style="font-family:"Arial",sans-serif;color:#1F497D"> online instead at:<br>
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<span style="color:#1F497D">When prompted for a <b>username and password, </b>use ORLIBTECH for both</span>.</span></p>
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<span style="font-size:1.0pt">Follow these steps to solve technology issues<o:p></o:p></span></p>
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<span style="color:#3661BD">Julian Bracero</span></a> on <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001WLMaBl-ad2JP2BzOP-uwkd57Hxqm6GoOIPV8pbqXrEONT_3VwYWLMCWGdUX7rcmdm4pVAfMhcybStqd2nXh9c4formRQ6ZgmRvAy9Hf4YyF8l7prgAq1aw_IjVkdvgglXXkuG_H4rMuPZuKTMoKN_fVWemLqw6CKKX0UhFyxggIxLm0h6bgzJ_aLc7YoRffhBBoh89DgmXeSGfPOQX_U1q21hbzwO6RXcbNSsS74rWM0X5aoe3SvnXuz_eOmivm8PQgbOjMaIO1l4PLuQ4q6jQ%3D%3D%26c%3D_zJtvxdBTtgxEwMaliijl0DKKxLDdqYeWq7s415fD_5-Q37aRHZlDw%3D%3D%26ch%3D7YI6gOOeyQgKO4DBDMIJt0u5BnrSiKAufxZvRP2Zq5WTvzHW64m79g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca6985f380ed946c3dced08da9b4fc733%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637993064213994205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=dsHkTWvQBqdC0jDnIEPKEgyZ6iBMuAyuDHpmo4vj2H0%3D&reserved=0" target="_blank">
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<p align="center" style="text-align:center"><b><span style="font-size:16.5pt;font-family:"Arial Black",sans-serif;color:#FE1616">This Week's EXTRAS!</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#3661BD">(Below the Tech Tip)</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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</span><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#FE1616">VPN</span></i></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">Hot Video:</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:black">
</span><b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#FE1616">SHORTCUT</span></i></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001WLMaBl-ad2JP2BzOP-uwkd57Hxqm6GoOIPV8pbqXrEONT_3VwYWLMFv5GtSBgWArvg_0949dz5zCO2JZ174x6nd-CBVTNLHHVJUHH0UFG2idLtq_nn3VzvyywCn7XQc-jA-Gwn8koOHmKpDS8knT9XK_TXWNGW7I%26c%3D_zJtvxdBTtgxEwMaliijl0DKKxLDdqYeWq7s415fD_5-Q37aRHZlDw%3D%3D%26ch%3D7YI6gOOeyQgKO4DBDMIJt0u5BnrSiKAufxZvRP2Zq5WTvzHW64m79g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca6985f380ed946c3dced08da9b4fc733%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637993064213994205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=atcESBLpSjr%2Bgck3%2Boid%2Bk%2FXIpOBsOwSlzXhwNaZlME%3D&reserved=0"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">Descriptions
and Registration </span></b></a></span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1153" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:#3661BD">HARDWARE - What to Do When Technology Goes Berserk</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Intermediate</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A few weeks ago
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">my dad called me from his landline because he was having problems with his mobile phone. He couldn't make or receive calls or text messages. He
<i>could </i>open apps and take pictures -- so not all the functions were affected. It was just weird!
<b>What could he do?</b><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Well, before I Googled the issue to see what fixes might be offered, I told him to turn his phone off completely.
<b>Once he powered down his phone</b>, waited a few minutes, and turned it back on,
<b>his problem was gone!</b><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1152" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="260" height="221" style="width:2.7083in;height:2.302in" id="_x0000_i1151" src="https://files.constantcontact.com/ee1208b4001/fb52d453-38d9-4cf9-9c09-1a932792aa0b.png" alt="computer problem"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1150" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1149" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here's another scenario</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">. A colleague
had the <i>attachment icon </i>missing in a new Gmail message. It just wasn't there in the toolbar. She needed to add a document to an email and couldn't.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Again,
<b>before </b>researching potential solutions, I had her <b>completely</b> <b>sign out of Google (and Gmail) and then sign back in again</b> (<i>not </i>just close the browser window, but get entirely out of the account). And guess what?
<b>The attachment icon came back!</b><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We all have technical difficulties like these once in a while.
<b>Instead of going to your IT department</b> or wasting time with workarounds, <b>
try one or more of these seven steps first.</b><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1148" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">1. Computer Issues: Restart (Not Shut Down)</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#3661BD"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Did you know that about 90% of your issues can be solved with a
<i>restart</i>? </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">It's always the first question I ask when someone has a problem …
<i>"Did you try a reboot?"</i><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We're talking about using this technique for
<b>desktops, laptops and tablets</b>.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1147" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="251" height="200" style="width:2.6145in;height:2.0833in" id="_x0000_i1146" src="https://files.constantcontact.com/ee1208b4001/44aace73-2b45-4733-ae5e-01a94f423a1f.png" alt="restart"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1144" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">But the next question is, "<b>Should you choose to Shut Down ... or Restart?" </b> (What's the difference, right?)<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l1 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Shut Down</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> - turn off the device. Power down.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l8 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Restart
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">- make the computer begin again from scratch.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l9 level1 lfo7">
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</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Reboot
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">- a general term to do either shut down or restart.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:#284FA1">Update Your Thinking!</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We used to believe</span></i></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> that shutting
down the computer would clean everything up for a fresh start. And, even though at the time, a
<i>restart </i>was a <i>faster </i>way to go, it was not as complete. So the best thing to do
<i>then</i>, <b><i>before 2012, </i></b>was to <i>Shut Down.</i><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Things have changed!</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Now the reverse
is true. (Microsoft made significant enhancements to the start-up and reboot processes.) Now, to fix problems, do a <b><i>Restart!</i></b><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l7 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">If you want to
<i>turn off</i> your computer (power it down) by all means do a <b><i>shutdown</i></b>.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l2 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">But, if you're trying to
<i>fix your device</i> because something weird is going on, do a <b><i>restart</i></b>.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A shutdown
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">doesn't clear out the cache and clean things up (solve problems). A
<b><i>restart </i></b>does because it<b><i> </i></b>works with all Windows devices, drivers, and more. Everything is <b>restarted from scratch.
</b>A <i>restart </i>cleans up your cache and RAM (Random Access Memory) files so that your computer's brain is less muggy ... and problems disappear!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1143" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">2. Internet Issues: Sign Out and In Again</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#3661BD"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Have you ever</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> been working in a
<i>web-based program </i>like email, or a Google app for example… and it freezes ... or not all the functions are available?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="282" height="188" style="width:2.9375in;height:1.9583in" id="_x0000_i1142" src="https://files.constantcontact.com/ee1208b4001/dd92c5e2-4705-48c7-9d46-cfa8329e9897.png" alt="logout"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1141" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1140" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1139" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Sure, you can restart your computer and that will work, but very often it's better and faster to simply address the web program issue.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How?<b> Completely
<i>sign out</i> of your account.</b> Don't just close out the browser window, but
<b>click the "Sign out" option to leave the program completely.</b> Then open a fresh browser window and sign back in. Most of the time that fixes the problem.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This technique works on mobile apps as well</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">.
For example, my banking app would not let me take a picture of a check to deposit. I closed the app and then opened it again, and that fixed the issue.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Another problem could be a
<i>browser compatibility issue</i></span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">. Occasionally web programs work better in specific browsers. So if you're using Google Chrome, switch to Firefox or Edge to see if
that helps. That's a quick fix, right? Just change browsers temporarily.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1138" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">3. Software Issues: Uninstall and Reinstall</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#3661BD"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When closing or signing out of a program doesn't work, you may need a fresh copy of the software.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here's an example:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> I was trying to join
a Zoom meeting and it was giving me fits. I went round and round and could not enter the Zoom room. I tried exiting the program and re-entering with a fresh browser, but no luck.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1137" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="303" height="191" style="width:3.1562in;height:1.9895in" id="_x0000_i1136" src="https://files.constantcontact.com/ee1208b4001/095e432b-1595-4cac-977b-585c937e4de7.png" alt="uninstall"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1135" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1134" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The solution?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Zoom, like many web platforms,
installs a small piece of software on your computer.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Sometimes this can get corrupted. So what you need to do is<b> uninstall the software and then reinstall it.</b><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Just go to
<i>Programs</i>, then <i>Add/ Remove Programs </i>and delete the problematic one.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">In the case of a program like Zoom,
<b>the next time you try to join a meeting it will prompt you to reinstall the software as it won't be detected.</b> That usually will be the fix!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">TIP</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">: Not only can this technique solve
issues for <i>software installed</i> on your computer, it also works well with <i>
apps on your phone.</i> Just delete and start with a fresh install.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1133" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#284FA1">4. Remote and Other Issues: Check the Batteries</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#284FA1"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="261" height="181" style="width:2.7187in;height:1.8854in" id="_x0000_i1132" src="https://files.constantcontact.com/ee1208b4001/f3c9c644-e66b-4ca4-a154-a7990244cdda.png" alt="remote"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1131" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1130" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1129" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This sounds obvious</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, but when you have
a device with a battery, like a <i>mouse </i>or <i>remote control</i>, a simple battery change could solve the issue.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For example,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> I couldn't get my Roku to
work on my television. I kept pressing buttons on the remote, but the only thing that seemed to be working was the volume up/down.
<b>And because that worked, I didn't think it was the batteries.</b> However, after putting in fresh ones the remote control was fully operational, and my issue was solved!<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1128" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#284FA1">5. Pull the Plug</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#284FA1"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1127" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="306" height="203" style="width:3.1875in;height:2.1145in" id="_x0000_i1126" src="https://files.constantcontact.com/ee1208b4001/fb5c781d-7853-4b1f-8c18-9c2692e2ffd6.png" alt="unplug"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1125" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1124" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You may not have heard</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> of this "fix"
but it is remarkably effective.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">For devices that are plugged into an electrical outlet</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">
such as:<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l5 level1 lfo10">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Landline phone</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Answering machine</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Computer</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Fax/copy machine</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">5.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Modem and router</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l5 level1 lfo10">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">6.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Streaming device</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l5 level1 lfo10">
<![if !supportLists]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><span style="mso-list:Ignore">7.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Television, </span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">and more!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Unplug them, wait a minute, then plug them back in. Why?<b> Because static electricity builds up over time and needs to be released.</b><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">It seems like a simple thing, but when you power down your device(s) and
<b><i>unplug </i>them from the wall or the power strip</b> it cleans up the internal electronics a bit. When should you do this? Whenever weird things are happening with them!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">TIP</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">: This works with connections/wiring
<i>between de</i></span><i><span style="font-size:12.0pt;font-family:"Tahoma",sans-serif;color:#333333"></span></i><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">vices
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">as well… like the cable between your computer to a printer, or routers and modem cables. Shut devices off, unplug cables, then unplug from the power source. Wait a few
minutes and reconnect.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1123" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#3661BD">6. Mobile Device Issues: Power Completely Down</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#3661BD"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="258" height="198" style="width:2.6875in;height:2.0625in" id="_x0000_i1122" src="https://files.constantcontact.com/ee1208b4001/ac63a6eb-ab13-4d53-b643-bcc174ac11cb.png" alt="power off"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1121" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0104in;height:.052in" id="_x0000_i1120" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1119" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Similar to a computer reboot,<b> powering down a mobile device can solve issues</b>. In fact, experts recommend powering off your phone
at least once a week. And we know it works ... remember the story at the top of the article.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You see, each time you use an app on your phone, cache is added to your device's operating system (this is a memory storage area in
the phone that stores copies of info that may be needed in the near future so it can be accessed faster).
<b>Shutting off your phone periodically</b> will help clear away unneeded data so that you prevent and fix problems.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1118" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001WLMaBl-ad2JP2BzOP-uwkd57Hxqm6GoOIPV8pbqXrEONT_3VwYWLMHTMYxETSReu_WfD8ULSrFX6ZDVAkh5S9geNBoLO9tsMqkGyECJMzMxEAQ1-Wu_18ik-1AcGEit6K86iHrFW7GlNE-WtWM5i-gRgtx6yIv2QFM6QExxx8JsfDZYo-HUI9pXnM_6fGR4M7LxPtxft41G1NcHSR-pwnTp_hcsFCCTOxvBy4z7au3CbrcQrEqlfYYJib4N9rjklEg4zoxB5WMM%3D%26c%3D_zJtvxdBTtgxEwMaliijl0DKKxLDdqYeWq7s415fD_5-Q37aRHZlDw%3D%3D%26ch%3D7YI6gOOeyQgKO4DBDMIJt0u5BnrSiKAufxZvRP2Zq5WTvzHW64m79g%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca6985f380ed946c3dced08da9b4fc733%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637993064213994205%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=10zRHaBstmhyfhcvzSgrvisadCTrDRLdDkB8t83PMes%3D&reserved=0"><span style="color:#3661BD;text-decoration:none"><img border="0" width="221" height="111" style="width:2.302in;height:1.1562in" id="_x0000_i1117" src="https://files.constantcontact.com/ee1208b4001/1aae8950-45f8-4eab-91d2-e2e4980175ff.png"></span></a><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">INTERNET - What is a VPN and Why Should I Use it?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">I'm getting ready to travel</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> this week
and will have a long layover. I want to be able to work on my laptop in the airport or at my hotel, but I'm
<b>leery about using public Wi-Fi</b>. It's time to set up a VPN so that I can have a secure connection when using the Internet.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">What is a VPN?</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> A Virtual Private Network
connects your device (PC, laptop, tablet or smartphone) to an outside server to...<o:p></o:p></span></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Talking</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Turn a disagreement into a positive</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Say "Yes" and then build in the direction
</span></i></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">you<i> want. </i></span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">This can be a very handy technique!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Listen to yourself</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> when you talk to others...
and notice how often you respond to what someone else is saying, with a "no".<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"No, that's not right."<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"No, I disagree."<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"No, it's different from that."<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Typically this happens</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> when you have
a different idea or you disagree with someone's thought. Sometimes though, it can occur even when you are agreeing!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">We use the word "no" as a way to interrupt, "I want to talk now; listen to me". (I know it sounds weird, but watch for it.)<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Here's a clever trick</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> you can use to
disagree in a way that actually sounds supportive and has a better chance of getting your opinion heard.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Redirect the thought</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> by starting with
a bridge statement... for example, say "in addition to that" and then follow it up with your point of view.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You see,
<b>you eliminate resistance when you don't toss out the "no" word</b> first thing.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You don't want to give the impression you are countering what was said, but
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">rather building on it... even though you'll be taking the conversation in a whole new direction, possibly in an opposite one.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Example for responding to a statement you disagree with</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">,
but you don't want to say "No, let's forget the whole thing."<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Yes, and we can come up with a modified version."<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"Have you considered..."<o:p></o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">"In addition, we could do it tomorrow instead."<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">The trick:</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"> Don't worry about the incongruity
of what you're saying. It works!<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1102" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1562in;height:.0104in" id="_x0000_i1100" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.052in;height:.0104in" id="_x0000_i1098" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p align="center" style="text-align:center"><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Leadership</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How Often Do You Give Praise?</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">True Story</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">A month after the
<b>articles we wrote on Organizational Indifference </b>were published in numerous journals we received a phone call from an engineer in California.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">He said...</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">“I saw your topic in 'Facilities Engineer' and I really liked it.</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">But there was one thing you said that</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">would have to be changed for our environment.</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">You had a quiz, with the question,</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">'How often do you receive praise at least once every seven days?'</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">In our world, you would want to ask,</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">'How often do you receive praise at least once every seven years."</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">When we tell the story in person</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">, people
tend to laugh. Why? Because it is so sad, yet so real.<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p align="center" style="text-align:center"><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">Ask Yourself</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">…<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
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</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How well do I observe when others do great things ... have creative ideas?<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="margin-left:66.0pt;text-align:center;text-indent:-12.0pt;mso-list:l13 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#333333">How often do I give praise? What can I do to make this a habit?<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2022 Shared Results International. Published weekly. Distribution is limited by license. For information
on how to include additional recipients, contact <a href="mailto:support@tech-talk.com">
support@tech-talk.com</a> 941-355-2092.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="text-align:center">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center;line-height:115%">State Library of Oregon
<b>|</b> Library Support and Development Services<o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center;line-height:115%">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.oregon.gov%2Flibrary&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=nOZ4m1dNwpZ335o1GkZU6M%2FwOfmSlC1gaXL4JRbIfF8%3D&reserved=0">
<span style="color:#0563C1">www.oregon.gov/library</span></a><u><span style="color:#0563C1"><o:p></o:p></span></u></p>
<p class="MsoNormal" align="center" style="text-align:center">Follow @StateLibraryOR:
<a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Ffb.me%2FStateLibraryOR&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=YFtbfIois%2FBEPfmYHLRXb5vcLdhw0A7Dce99hOkcL88%3D&reserved=0">
<span style="color:#0563C1">Facebook</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2FStateLibraryOR&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=L%2FCC00P%2BN2jOEMVbPA4MJ9gzl023ExEpcd3jBY4ZmNA%3D&reserved=0">
<span style="color:#0563C1">Twitter</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fstatelibraryor%2F&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ploH%2B7b2oTw3wSfFPPe9FJ1oHOkHZWWWhJu%2FV0YrRlc%3D&reserved=0">
<span style="color:#0563C1">Instagram</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fpinterest.com%2Fstatelibraryor%2F&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=zJXDCmigAZnxQCxASgwpuwTS7rS0g9JwbGaK6rZVnlE%3D&reserved=0">
<span style="color:#0563C1">Pinterest</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fchannel%2FUC0-kU8Gu0jS_YcnXg-b_TRA%2Ffeatured&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=cQytZHvIXPMr13NDZHFguHg3G3qYj8YyYJYyxdgG8DU%3D&reserved=0">
<span style="color:#0563C1">YouTube</span></a><o:p></o:p></p>
<p class="MsoNormal" align="center" style="text-align:center"><b>Continuing Education Resources:
</b><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.osl.state.or.us%2Fconted&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Cc051ee3608a443bb71e308da95ce6522%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C637987010948601435%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=IVRUgyHUJnZXEgTR2cLDKWkRc1oIj0PvH5TbtTXE%2F6E%3D&reserved=0"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p class="MsoNormal" align="center" style="text-align:center"><span style="font-size:8.0pt"><br>
</span><img border="0" width="342" height="43" style="width:3.5625in;height:.4479in" id="Picture_x0020_43" src="cid:image001.png@01D8CD91.5A061650"><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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