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<div class="WordSection1">
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-family:"Arial",sans-serif;color:#1F497D">Welcome to the latest issue of Tech-Talk!<o:p></o:p></span></b></p>
<p class="MsoNormal" align="center" style="margin-bottom:12.0pt;text-align:center">
<b><span style="font-family:"Arial",sans-serif;color:#1F497D">Reminder: </span></b><span style="font-family:"Arial",sans-serif;color:#1F497D">When accessing resources at the
<a href="https://www.tech-talk.com/login/oregon">Tech-Talk website</a>, use ORLIBTECH<br>
for <b>both</b> the username and password when prompted.</span><span style="font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Yes, it's safe. Here's what, why and how<o:p></o:p></span></p>
</div>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt"><img border="0" width="1" height="1" style="width:.0119in;height:.0119in" id="_x0000_i1117" src="https://r20.rs6.net/on.jsp?ca=559bed6b-7224-440f-bca7-19f783eeb32c&a=1100778316270&c=4f52e898-6edc-11ea-9474-d4ae529a85ae&ch=69c188cc-cdfb-11eb-b3db-fa163e6b8330"></span><span style="font-size:1.0pt"><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1115" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001Wuj6Ju7ST74BV5ZlXQsg83S_eZi30JKeas1QPZBfZ5nHx2_3-HCYceS49AnwKXLtr7UJVr-VtufAT5YLq4Eou85hIMOkQh050E1CUI31d2eHUAYGnSs7uh2jUwi6nOsAEk1PDgRI1pNTzSpCVuysALFab5yUct_jHIaRKKo-Yqk236jBbwUkVnVhMfcvnLAN%26c%3DScCdwR4Flm2PIop6-tzn61Tz40kU31vPO_Qjje4mizfPRbAdqerIKg%3D%3D%26ch%3DLBG9QQdlH5ieV08mbn2PqWtgqN8TEDqfD_nE-e703Sd5C16pLIlOyg%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca2735967a9f44f1384dd08dac7565090%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638041470796192527%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MrYuwJi9ABtHvypYziYhGbazyzpsEMfAeKClzeVftkE%3D&reserved=0"><span style="text-decoration:none"><img border="0" width="600" height="345" style="width:6.25in;height:3.5892in" id="_x0000_i1114" src="https://files.constantcontact.com/ee1208b4001/4e46faa9-9ad0-43ea-bf44-6ae2af4f3157.png"></span></a><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1113" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Photo by
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<b><span style="color:#428BCA">michael podger</span></b></a> on <a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001Wuj6Ju7ST74BV5ZlXQsg83S_eZi30JKeas1QPZBfZ5nHx2_3-HCYceS49AnwKXLtGe0o6Q9yAseADQPrssVwAbpcUHqb-U9-_-3w3jIiXs49Kxf8NTJG1T1l53cFHblkwpsLJTSN_6Dkei7ItDnuUdXYwLw0TMM6PTyRkC-PQaCCKarEHt09rZO4L7Swx8Nrm-gSvVZgxt0egNRRp5tyqvtfpYBbecCmUrZ5x9L44Z9uzci4NzOtDp5EvqOQ2ocIIcouh7EhFN0NJ-toFMANo8T3qsoRczOPvzQAGWgocWY%3D%26c%3DScCdwR4Flm2PIop6-tzn61Tz40kU31vPO_Qjje4mizfPRbAdqerIKg%3D%3D%26ch%3DLBG9QQdlH5ieV08mbn2PqWtgqN8TEDqfD_nE-e703Sd5C16pLIlOyg%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca2735967a9f44f1384dd08dac7565090%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638041470796192527%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=tuZiu9AypdbXerj9flogR5gpF2Qg28wJ59zOCWHmKpo%3D&reserved=0" target="_blank">
<b><span style="color:#428BCA">Unsplash</span></b></a><o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1110" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">Nov 16: [GRAPHICS]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"> <i>Create Your Own Logo for Programs
and Special Projects in Canva and Other Tools </i>[3 pm ET for 1 hour] <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">Dec 7: [WINDOWS]
</span></b><i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">What's New and Different in Windows 11</span></i><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">[3 pm ET for 1 hour]
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">Dec 21: [OFFICE]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"> <i>An Encore Webinar! Tech Hero #1</i>
(See description in the button below.) [3 pm ET for 1 hour] <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fr20.rs6.net%2Ftn.jsp%3Ff%3D001Wuj6Ju7ST74BV5ZlXQsg83S_eZi30JKeas1QPZBfZ5nHx2_3-HCYcQYRA41USrlkjtKkCjuEZ3RBfFwcY4Dx3PEAJyiI120W79IQuNYGRAPSrLsRzlP-T-eMM4RYmfqj10xksWfmAZe63M5zOMUnhVGFVCZ8Uhjb%26c%3DScCdwR4Flm2PIop6-tzn61Tz40kU31vPO_Qjje4mizfPRbAdqerIKg%3D%3D%26ch%3DLBG9QQdlH5ieV08mbn2PqWtgqN8TEDqfD_nE-e703Sd5C16pLIlOyg%3D%3D&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7Ca2735967a9f44f1384dd08dac7565090%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638041470796192527%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LDpfy0GOiBZhxsCKRk5HhUazg3uj5z9CYiz6o99xjjY%3D&reserved=0"><b><span style="font-size:15.0pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1109" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:14.5pt;font-family:"Arial",sans-serif;color:#315FC3">Internet – Stop Data Breach Warnings When Logging Into Tech-Talk
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Intermediate
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">One day last week
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">we were surprised to get an email from one of our subscribers asking about a warning that was popping up when users signed into Tech-Talk.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The message was pretty scary! "<i>The password you just used was found in a data breach." "We recommend changing the password."
</i><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">We investigated. We talked with Google. We discovered what is going on, why it is happening, and what you can do.
<b>We'll walk you through all the steps below</b> to make the warning for Tech-Talk stop.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Why? Because there is no problem with Tech-Talk whatsoever.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">There is no data breach because we don't have any of your data! Logging into Tech-Talk is perfectly safe. There is no need to change the password ... nor can you! It's
one username and password for <i>everyone</i> in the organization that is providing Tech-Talk to you.
<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1104" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">In the Big Picture</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><img border="0" width="200" height="135" style="width:2.0833in;height:1.4047in" id="_x0000_i1103" src="https://files.constantcontact.com/ee1208b4001/b5e6aa69-ccb2-4aa2-a47d-d77617b51d64.png"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1102" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0059in;height:.0476in" id="_x0000_i1101" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0476in;height:.0059in" id="_x0000_i1100" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">What is happening is pretty simple</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">. It's all done to keep you secure. Let me give
you an overview before we go into the details.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">#1: There are multiple internet
<i>password managers</i> </span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.. one for each browser that you may use. (The "Big
3" are <i>Google's Chrome, Mozilla's Firefox </i>and <i>Microsoft's Edge). </i><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">NOTE</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">: The
<i>default </i>for each password manager feature is ON. You know it's ON if you get pop-ups asking if you want to
<i>save</i> a password. If you don't want that tool you can turn the feature OFF. (Go to
<i>Settings, Autofill, Password Manager: </i>Then toggle off: "Offer to Save Passwords")<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">#2: You get a warning about the
<i>password </i>being found in a data breach</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This can happen for perfectly secure pages like Tech-Talk.com. The pop-up is triggered by multiple people using the
<i>same </i>username and password such as Tech-Talk.com. Or it could be that you need to
<b>tell</b> <b>the password manager that the info for Tech-Talk is safe. </b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">#3. If you trust a site (e.g. Tech-Talk), how do you stop the pop-up?
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You simply
<i>dismiss the warning</i> for that specific web address. <b>TIP</b>: <b>You must say yes to
<i>saving</i> the password for that URL <i>first</i>.</b> Then you go into Settings and "Dismiss the Warning". (See steps below.) You do this for
<i>each</i> website login that you trust.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1099" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">How to "Dismiss" the Password Manager Warning in Google</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Remember, these warnings are only triggered if you have the
<i>Google Password Manager</i> turned ON. So, <b>if you <i>do </i>want to keep using the tool, but you
<i>don't </i>want the warnings</b> for an <i>individual </i>website, these instructions will show you what to do.
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">1. In the
<b>Chrome Internet Browser</b>, click on the <i>three vertical dots</i> in the top right and choose
<i>Settings</i>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="526" height="265" style="width:5.4761in;height:2.7559in" id="_x0000_i1098" src="https://files.constantcontact.com/ee1208b4001/edde16a4-1782-442e-9d85-61b86edd4948.png" alt="Google password"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">2. I<b>n the left navigation column,</b> click on
<i>Autofill</i> and then select <i>Password Manager </i>in the next screen. </span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#C03E30">*</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="536" height="323" style="width:5.5833in;height:3.369in" id="_x0000_i1097" src="https://files.constantcontact.com/ee1208b4001/7ee4a41d-8194-4f22-b68a-d6dfa9fe1659.png" alt="password manager"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">IMPORTANT NOTE</span></b><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">:
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In the image above with the red box, under the words "Password Manager" you see "</span><b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:#315FC3">1
compromised password</span></i></b><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">"</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">. You ONLY get these words
<i>after</i> you have initially <i>SAVED </i>the password when asked.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you haven't done this,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> there is nothing to fix. If the URL hasn't been saved as
an <i>OK </i>password in your list, <b>you can't turn off the warning.</b> Go back and try to log in again. This time say
<i>OK</i> to the password when asked. (See steps below.)<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
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<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">3. Click on the arrow to the right
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">of the
<i>Check password</i> warning.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="538" height="301" style="width:5.6071in;height:3.1369in" id="_x0000_i1096" src="https://files.constantcontact.com/ee1208b4001/d82de065-3174-4c2a-ad12-4b9daa5e5b84.png" alt="password warning"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<p><b><span style="font-size:11.5pt;font-family:"Times New Roman",serif;color:black">4. Then, to the
<i>right</i> of the blue</span></b><span style="font-size:11.5pt;font-family:"Times New Roman",serif;color:black">
<i>Change Password</i> button, click the <i>3 vertical dots</i>.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="541" height="259" style="width:5.6369in;height:2.7023in" id="_x0000_i1095" src="https://files.constantcontact.com/ee1208b4001/7bd768b1-d388-4f92-88da-bea8ff352efb.png" alt="settings"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:11.5pt;font-family:"Times New Roman",serif;color:black">5. And finally,</span></b><span style="font-size:11.5pt;font-family:"Times New Roman",serif;color:black"> select
<i>Dismiss warning</i>.</span><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="542" height="267" style="width:5.6488in;height:2.7797in" id="_x0000_i1094" src="https://files.constantcontact.com/ee1208b4001/b3a03223-08bf-4b8a-ab6b-aa69c18d312f.png" alt="dismiss warning"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This turns off the warning for that ONE
<i>specific </i>website. <o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1093" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">How to Save the Password in Google</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You have to save the password in the password manager first before you can
<i>dismiss</i> <i>the warning. </i>That makes sense, right? <b>Here's how:</b><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="right" style="margin-left:3.5pt">
<tbody>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1092" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="231" height="274" style="width:2.4047in;height:2.8511in" id="_x0000_i1091" src="https://files.constantcontact.com/ee1208b4001/87dbad91-e561-4e3f-bba5-d43529fb4a54.png" alt="Google password manager"><o:p></o:p></p>
</td>
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<tr style="height:3.75pt">
<td width="5" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.0476in;height:.0059in" id="_x0000_i1090" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<td valign="top" style="padding:0in 0in 0in 0in;height:3.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0059in;height:.0476in" id="_x0000_i1089" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Log out of the site</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> where you received a warning (if you
are still logged in).<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Log back into the website</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">.
<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When the warning appears,<b> click the
<i>OK </i></b>button.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Then
<b>click the <i>Save </i>button </b>to ADD it to your Password Manager.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Now you can go to the steps above to
<i>dismiss </i>the warning in the future.<b> </b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">A HEADS-UP: You may need to be patient.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">It takes
<i>time</i> for the saved password to populate on the internet. You will need to wait a few minutes (sometimes overnight) so that the password will show as "compromised" in your list. Occasionally you can
<i>refresh</i> your browser after 3-5 minutes and you'll get the option to <i>dismiss the warning</i>. <o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Remember, only follow these steps if you know that your
<b>login credentials are safe, as they are with Tech-Talk</b>.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1088" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">How to "Ignore" a Password Warning in Edge</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Just as Chrome does, the Microsoft Edge browser watches for "leaked" passwords and will alert you with a pop-up if any of your saved passwords are detected.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Of course, you want to take any warnings that you receive seriously and only disable one that you are sure is legitimate.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">NOTE: To receive notifications,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> you would need to have the password manager as well
as the "<i>Show alerts when passwords are found in an online leak</i>" toggled ON.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">So, if you want to keep the password in your manager,
<b>but turn off a warning </b>that you receive:<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">When you're signed into your Microsoft account and in an open Edge browser, click on the three horizontal dots in the upper right and choose
<i>Settings</i>.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">In the left menu click on
<i>Profiles</i>, and then select <i>Passwords </i>from the <i>"Your Profile"</i> list.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Any leaked passwords will show in a warning in the S<i>how alerts when passwords are found in an online leak</i> section. Click on the arrow beside
it.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="503" height="110" style="width:5.238in;height:1.1488in" id="_x0000_i1087" src="https://files.constantcontact.com/ee1208b4001/69572c8f-e27b-4e6d-bc8e-ab253b5a0f33.png" alt="leaked password"><o:p></o:p></p>
</td>
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</div>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you want to dismiss the warning for an entry in the list of compromised passwords, select
<i>Ignore</i>. Password Monitor adds the passwords to a list of ignored alerts.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="502" height="82" style="width:5.2321in;height:.8571in" id="_x0000_i1086" src="https://files.constantcontact.com/ee1208b4001/e50c7e60-e467-403d-811e-74c29b555869.png" alt="ignore"><o:p></o:p></p>
</td>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1085" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Password Manager Alerts in Mozilla Firefox
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">The Firefox Password Manager will also show alerts if a login has been potentially exposed to a data breach. However, at this time there is no way to turn off a warning for a
<i>single website.</i> If you're using this tool for your password manager, it's safer to leave the alerts turned on.
<o:p></o:p></span></p>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="445" height="217" style="width:4.6369in;height:2.2619in" id="_x0000_i1084" src="https://files.constantcontact.com/ee1208b4001/2ec892df-345a-4a2f-8d36-2a590bbf7a90.png" alt="Firefox"><o:p></o:p></p>
</td>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 3.75pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1083" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="margin-right:3.5pt">
<tbody>
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<td style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1082" src="https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
</td>
<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1081" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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<tr style="height:.75pt">
<td valign="top" style="padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="1" height="5" style="width:.0059in;height:.0476in" id="_x0000_i1080" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
<td width="5" valign="top" style="width:3.75pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="5" height="1" style="width:.0476in;height:.0059in" id="_x0000_i1079" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
</td>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communications: Listening</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">First, listen to understand </span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">[<b>Editor's Note:</b> This tip is one of our all-time favorites. It works!]<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">If you've ever been given a compliment,
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">you know how great that makes you feel. However,
<b>here's a clever phrase</b> that will give you even greater insight and even more joy.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">No matter what you think the compliment meant
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">(or why it was said) when you first say "thank you" and follow it with an ever-so-slight pause and the words (casually said) "<i>What makes you say that?</i>" -- you'll
be guaranteed to hear specifics that will make you smile and give you much better information.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">For example, if at work, your boss says, "Great job". You're pleased. But you don't know what caused them to make that declaration. You may have thought it was because you were
on time and presented thorough information. They may have been really impressed with the insight you came up with. <b>You'll never know unless you ask.</b><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">This phrase (<i>Thank you ... what makes you say that?</i>) will enlighten you every time.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">These words also work wonders in any discussion. <b>If you want someone to open up
</b>about what they are <i>really </i>thinking, try (in a gentle way) saying, "<i>What makes you say that?"</i><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0535in;height:.0119in" id="_x0000_i1078" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal"><img border="0" width="200" height="165" style="width:2.0833in;height:1.7142in" id="_x0000_i1077" src="https://files.constantcontact.com/ee1208b4001/da1c6ee9-ba35-4af5-9c80-8e1b5781189e.png"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1547in;height:.0059in" id="_x0000_i1076" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="1" height="5" style="width:.0059in;height:.0476in" id="_x0000_i1075" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<img border="0" width="5" height="1" style="width:.0476in;height:.0059in" id="_x0000_i1074" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">Leadership
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Look to the root cause
</span></i><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">You know that we write new articles each week and send them out to you, right? That's 52 mailings a year so it stands to reason,
<b>we're going to make a mistake now and then,</b> wouldn't you agree?<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">For instance,</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"> one time we put the wrong logo into the top banner (oops!). That's not
good. So you might think we would find out who is responsible and ask them to be more careful.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Surprise! That's not the best solution.</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">What if the issue were much bigger? Perhaps it was lost files, a dissatisfied customer or an unnecessary expense.
<b>It would be so easy (and human)</b> to blame the person who "caused" the problem.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">But if you don't want it to happen again ... blame the process.
</span></b><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">And then fix it!<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">Examine the situation and figure out how you can adjust the underlying process to give you greater comfort in its reliability.<o:p></o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-size:12.0pt;font-family:"Times New Roman",serif;color:black">People will make mistakes. It's human nature,
<b>so beef up the process to alleviate future problems.</b> In our logo case, we changed the order in which we produced the co-branded banners, reducing the likelihood of making this same mistake again.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2022 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 941-355-2092. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
Services (IMLS) through the Library Services and Technology Act (LSTA), administered by the State Library of Oregon.<o:p></o:p></span></b></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt">Darci Hanning, MLIS (she/her/hers)<o:p></o:p></span></b></p>
<p class="MsoNormal">Public Library Consultant / CE Coordinator<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">State Library of Oregon <b>|</b> Library Support and Development Services
<o:p></o:p></p>
<p class="MsoNormal" style="line-height:115%">971-375-3491 <b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov">
<span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a> <b>|</b> <a href="https://gcc02.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.oregon.gov%2Flibrary&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C78633e2e4fd94f4fc1d308dac2763ac7%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638036110310409955%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=osJyg7G70naFl7Xokd2tLu%2Bmm%2BWKGCtfBJ3M41LuwFA%3D&reserved=0">
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<p class="MsoNormal"><b>Continuing Education Resources: </b><a href="https://gcc02.safelinks.protection.outlook.com/?url=https%3A%2F%2Flibguides.osl.state.or.us%2Fconted&data=05%7C01%7CDarci.HANNING%40slo.oregon.gov%7C78633e2e4fd94f4fc1d308dac2763ac7%7Caa3f6932fa7c47b4a0cea598cad161cf%7C0%7C0%7C638036110310566109%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=f7fjjK6JjRMsUb2GVPS6PMl81MgpuwLXC6Lsah2CqFM%3D&reserved=0"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a><span style="font-size:8.0pt"><o:p></o:p></span></p>
<p><span style="font-size:8.0pt"><br>
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