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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">How to keep the one you want<o:p></o:p></span></p>
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<p align="center" style="text-align:center"><span style="font-family:"Times New Roman",serif;color:black">Photo by
<a href="https://r20.rs6.net/tn.jsp?f=001Pc_lrVMX-UIG14pkni4YMmi-fgPlq4AwWyh2h8AAlUxexszRYPBgAQXZyRyn5Y453lgXg9eo-vRKewo8dH9x-VWWrgRoy3o6N-qBQNCV74SZlCAVvLav5jdLra39onSqXDWY8XFkugyDDbOSo4BCOg8grtyyXaN28C9UhShxfWRCmbRx2B31EEQbOA5mLSKH23WEfiZJ9wHCDVYiZ6tN-FVvOyFt7RmRBl_E48v4cLt1lDsCDwR0_SkJ4_1wnkbW&c=NncozadaHJPrAHsr4Gev-oTJYyE5DRUHlnAF4_epAoTryE5xlJxN2Q==&ch=W-J_NpqdLAiw5WyCD821jezkkONv1-0Er1l62Im_ZGBeb9STbGhLhg==" target="_blank">
<b><span style="color:#315FC3">Joshua J. Cotten</span></b></a> on <a href="https://r20.rs6.net/tn.jsp?f=001Pc_lrVMX-UIG14pkni4YMmi-fgPlq4AwWyh2h8AAlUxexszRYPBgAbzKbzUAuTH4YTRpiWr1Pcq4Dgsh0pp_qaUF9IjuTIRTQHUtbCgrk04Z4SP9D8ODDcmFA7sDfHRJD02j5q4nqxUj8kFMfxPytIv-kX-XXGhBmmAK1NRqK8unpV1cANP30OYBcj76awb624L3T8NsAd6X7RZYOVx1W9603KZQqrXxg_99ebegMzHOYchb49qOwV39PQPBHdiUgZklDPoq2wXR9dzao4aerGGcBdK8VnxRWxfGyhfn2fT5qj6t-PB05Hqy_6Dj1TaElG6i0oZOM9M=&c=NncozadaHJPrAHsr4Gev-oTJYyE5DRUHlnAF4_epAoTryE5xlJxN2Q==&ch=W-J_NpqdLAiw5WyCD821jezkkONv1-0Er1l62Im_ZGBeb9STbGhLhg==" target="_blank">
<b><span style="color:#315FC3">Unsplash</span></b></a><o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l15 level1 lfo1">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">January 24: [ORGANIZE]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"> <i>Desktop Organization - Simplify
Your Computer Life </i>[3 pm ET for 1 hour] <o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333">February 14: [PPT/G-SLIDES]</span></b><span style="font-size:13.5pt;font-family:"Times New Roman",serif;color:#333333"> <i>Make Your Presentations
Sizzle!</i> <i> </i>[3 pm ET for 1 hour] <o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
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<p class="MsoNormal" align="center" style="text-align:center"><span style="color:black"><a href="https://r20.rs6.net/tn.jsp?f=001Pc_lrVMX-UIG14pkni4YMmi-fgPlq4AwWyh2h8AAlUxexszRYPBgAYyb6V5NCw80yoC8FbXi0CUoHqSaGwStm5uO0CT-ixitUmY71NGPlV8AzflvGMZ-dOdzQCWyfIBDFOOCYTr3acufNdCNFH2yDgD0MvAKY_1g&c=NncozadaHJPrAHsr4Gev-oTJYyE5DRUHlnAF4_epAoTryE5xlJxN2Q==&ch=W-J_NpqdLAiw5WyCD821jezkkONv1-0Er1l62Im_ZGBeb9STbGhLhg=="><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:white;text-decoration:none">View
Webinars and Register Here</span></b></a> </span><o:p></o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1072" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:Roboto;color:#315FC3">INTERNET - Change Your Default Search Engine</span><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3"><o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0138in" id="_x0000_i1070" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="280" height="172" style="width:2.9166in;height:1.7916in" id="_x0000_i1069" src="https://files.constantcontact.com/ee1208b4001/8bd8a93e-a0df-43e4-88ca-b9c33dab8105.png" alt="search engine"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">Have you ever been working on the Internet</span></b><span style="font-family:"Times New Roman",serif;color:black"> and opened a new page and all of a sudden you noticed the search engine that
you prefer to use is gone … you see something different?<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">For instance</span></b><span style="font-family:"Times New Roman",serif;color:black">, maybe you click the Google Chrome icon to get to the Internet. You have your home page set to view Google.com,
but <i>Yahoo</i> shows up! You're surprised because you've always had Google appear, but now it's not there. Why does this happen and what can you do about it?<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Let's get our terminology clear</span></b><span style="font-family:"Times New Roman",serif;color:black"> before we proceed because there are
<i>two</i> different types of software at play whenever you go to the Internet.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><span style="font-family:"Times New Roman",serif;color:black">1) First</span></b><span style="font-family:"Times New Roman",serif;color:black">, there is the<b><i>
</i></b>software that<b><i> gets you to</i></b> the Internet - a web <b><i>browser</i></b>. With a browser you can go to<b><i> specific locations</i></b> (URLs) that you
<i>already know </i>like <i><a href="http://www.tech-talk.com/">www.Tech-Talk.com</a>
</i>or <i>Amazon.com. </i>While there are several hundred of these browsers (mostly in niche markets), the three most popular are:<i>
<b>Chrome, Edge </b></i>and<i> <b>Firefox.</b></i><o:p></o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><i><span style="font-family:"Times New Roman",serif;color:black">What the browser software doesn't do</span></i></b><span style="font-family:"Times New Roman",serif;color:black"> is find info, answer questions,
give you resource choices. That function belongs to <b><i>search engines.</i></b><o:p></o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><span style="font-family:"Times New Roman",serif;color:black">2)</span></b><span style="font-family:"Times New Roman",serif;color:black"> Once you're on the internet,
<b><i>search engines</i></b> <b><i>help you find info.</i></b> The most popular choices are
<b><i>Google, Yahoo </i></b>and<b> <i>Bing</i></b>. But there are other third-party choices like
<i>DuckDuckGo, Yandex, Secure Search... </i>and even <i>Amazon</i>.<o:p></o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="indent-1" style="margin-left:.5in"><b><span style="font-family:"Times New Roman",serif;color:black">A Side Note:
</span></b><span style="font-family:"Times New Roman",serif;color:#202124"> </span><i><span style="font-family:"Times New Roman",serif;color:#040C28">Safari</span></i><span style="font-family:"Times New Roman",serif;color:#040C28">, made by Apple, is a web
<i>browser</i>, not a search engine</span><span style="font-family:"Times New Roman",serif;color:#202124">. Apple
<i>doesn't </i>have its own search engine and uses <i>Google </i>as the default on Apple devices (iPhone, iPad, Mac computer).</span><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Typically </span>
</b><span style="font-family:"Times New Roman",serif;color:black">the <i>browser </i>
you use to get to the internet <b>is in partnership</b> with a <i>search engine </i>
(the software you use to look up stuff). These come packaged together when you first download the browser software.<b> You can use the default search engine that comes with it, or pick one that you like better. </b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">However</span></b><span style="font-family:"Times New Roman",serif;color:black">, what happens, is that
<b>when you least expect it, things change! </b>We'll show you how to fix that.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1068" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Oops … Where's My Search Engine?<o:p></o:p></span></h1>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0138in" id="_x0000_i1067" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="277" height="193" style="width:2.8888in;height:2.0138in" id="_x0000_i1066" src="https://files.constantcontact.com/ee1208b4001/92d2eafa-338b-44d8-9118-70526e705729.png" alt="search engine"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">The problem arises
</span></b><span style="font-family:"Times New Roman",serif;color:black">when the browser software company
<i>modifies </i>it in some fashion … and in that process,<b> the search engine changes back to the
<i>default </i></b>instead of the one that you previously selected.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Or, it can happen when you have some type of adware (or malware</span></b><span style="font-family:"Times New Roman",serif;color:black">) on your computer (whether you know it or not). This
type of software typically has a favorite search engine they want you to use. So it gets switched.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">So …<b> if you want to change the search engine back</b> to the one
<i>YOU</i> want, you can.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">However</span></b><span style="font-family:"Tahoma",sans-serif;color:black"></span><b><span style="font-family:"Times New Roman",serif;color:black">,
</span></b><span style="font-family:"Times New Roman",serif;color:black">they don't make it easy or obvious. You have to know where to look.<b> It's different in each browser that you use</b>. Here are the directions for the three most popular ones.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1065" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Chrome's Google<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Of course<b> the default search engine in Chrome is Google.</b> If you'd like to make a change:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Open a new Chrome browser window.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l14 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Click on the Chrome
<i>Menu </i>button (three vertical dots) in the upper right corner and choose <i>
Settings</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">In the left navigation click on
<i>Search engine</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l16 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">In the right panel under
<i>Search engine</i>, use the dropdown menu to make your selection.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="521" height="225" style="width:5.4305in;height:2.3472in" id="_x0000_i1064" src="https://files.constantcontact.com/ee1208b4001/0381663c-7695-4ead-a531-a0c8d0e26736.png" alt="Google settings"><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1063" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Mozilla's Firefox<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Like Chrome, the
<b>Firefox browser also uses the Google <i>search engin</i></b><i>e</i> by default. To select a different one:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Open a new Firefox browser window.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l5 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Click on the Firefox
<i>Menu</i> button (three horizontal lines) in the upper right corner and choose <i>
Settings</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">In the left menu select
<i>Search</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo12">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">In the
<i>Default Search Engine </i>area, make your selection.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="541" height="379" style="width:5.6388in;height:3.9444in" id="_x0000_i1062" src="https://files.constantcontact.com/ee1208b4001/cddc5a67-6320-4a87-a0d7-514d28e8ad43.png" alt="Firefox"><o:p></o:p></p>
</td>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:7.5pt 15.0pt 7.5pt 15.0pt">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr style="height:.75pt">
<td style="background:#5E81CA;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0555in;height:.0138in" id="_x0000_i1061" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
<tr>
<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3"> Microsoft's Edge<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">The <b>Edge default search engine is
<i>Bing</i>. </b>If you want to change it:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Open a new Edge browser window.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l1 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Click on the Edge
<i>Menu </i>button (three horizontal dots) in the upper right corner and choose <i>
Settings</i>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l10 level1 lfo15">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Select
<i>Privacy, search, and services</i> from the left menu.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l13 level1 lfo16">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Scroll all the way down to the
<i>Services</i> section (at the bottom) and select <i>Address bar and search.</i>
<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo17">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Now, next to
<i>Search engine used in the address bar</i>, use the dropdown and make your selection.<o:p></o:p></span></p>
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</tbody>
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</div>
<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td valign="top" style="padding:7.5pt 15.0pt 7.5pt 15.0pt">
<p class="MsoNormal" align="center" style="text-align:center"><img border="0" width="558" height="316" style="width:5.8125in;height:3.2916in" id="_x0000_i1060" src="https://files.constantcontact.com/ee1208b4001/ae1336c4-8935-466d-977e-19a8c6aa61b4.png" alt="Edge search engine"><o:p></o:p></p>
</td>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<div>
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:9.0pt">
<span style="font-family:"Arial",sans-serif"> </span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
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<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="background:#5E81CA;padding:0in 0in 3.75pt 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1059" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" align="left" style="margin-right:3.5pt">
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<p class="MsoNormal"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1058" src="https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
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<td width="15" valign="top" style="width:11.25pt;padding:0in 0in 0in 0in;height:.75pt">
<p class="MsoNormal" align="center" style="text-align:center;mso-line-height-alt:.75pt">
<img border="0" width="15" height="1" style="width:.1527in;height:.0138in" id="_x0000_i1057" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: Talking</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-family:"Times New Roman",serif;color:#333333">"Would you consider a suggestion I have?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">I was a new patient</span></b><span style="font-family:"Times New Roman",serif;color:black"> at an ear doctor's practice and was surprised to learn that the bill I would get from them would
only be found in email.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Sure, I know that businesses would prefer to use digital invoicing, but
<b>they have always asked my permission first.</b> In this case, not only were they exclusively using email, they didn't
<i>tell</i> me that was what they were doing.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">I felt blindsided</span></b><span style="font-family:"Times New Roman",serif;color:black"> and I knew I had to readjust my thinking to make sure I watched for the bill and didn't delete it.
(I personally like having a hard copy in a bill folder.)<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Could I Affect Change?</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">This office appeared to be a very fine practice</span></b><span style="font-family:"Times New Roman",serif;color:black">. They had excellent processes, on-time visits with the doctor, pleasant
and informed staff. So I thought the woman at the front desk might be open to a suggestion.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">I said, <i>"May I make a suggestion?</i>"</span></b><span style="font-family:"Times New Roman",serif;color:black"> (feeling good about my remembering to
<i>ask</i> before making a recommendation.) You want the other person to be open to hearing what you have to say, right?<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">She said yes, so<b> I suggested that they add a step in the process for new patients</b>, alerting them that the bills would be coming in email, not being sent to my home address.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Well, she wasn't all that receptive to the idea</span></b><span style="font-family:"Times New Roman",serif;color:black">. She thought the sign on the desk was enough. OK, not everyone will
readily want to change their practices when someone makes a suggestion.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">But, I also realized</span></b><span style="font-family:"Times New Roman",serif;color:black"> that I could have phrased my "asking a question" in a better way ... one which would have her at
least consider the idea. When you think about it, when we say, "<i>May I make a suggestion</i>?", the other<b> person immediately puts up their defenses</b>. They are probably thinking, "<i>OK, what I have done wrong?" "Who does she think she is?"</i><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">A much better question</span></b><span style="font-family:"Times New Roman",serif;color:black"> on my part would have been,
<b><i>"Would you consider</i></b>... a suggestion I have?" See the difference? Everyone will
<b><i>consider</i> </b>something.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">You're not asking her to change what she does, just to think about it.
</span></b><span style="font-family:"Times New Roman",serif;color:black">Who could resist that? You see how the nuance ... the switch to asking them to
<i>consider </i>something, instead of just hearing my idea ... gives you a higher chance of receptivity.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%;background:#3661BD">
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001Pc_lrVMX-UIG14pkni4YMmi-fgPlq4AwWyh2h8AAlUxexszRYPBgAUHKQn7jmuH0Ql2yenlgdb7KJs4EDv0hrJiGof8c74cKvPpInJDj1R3bUo5Sws_rgIpNxI5DSENnYYqpozhZB9AscW4VtZdlvYywuv5kUy10&c=NncozadaHJPrAHsr4Gev-oTJYyE5DRUHlnAF4_epAoTryE5xlJxN2Q==&ch=W-J_NpqdLAiw5WyCD821jezkkONv1-0Er1l62Im_ZGBeb9STbGhLhg=="><span style="text-decoration:none"><img border="0" width="301" height="201" style="width:3.1319in;height:2.0902in" id="_x0000_i1056" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
<div align="center">
<table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td width="100%" valign="top" style="width:100.0%;padding:0in 0in 0in 0in">
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2024 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<br>
</span><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt;font-family:"Calibri",sans-serif"><o:p></o:p></span></b></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services </span><span style="font-size:11.0pt;line-height:115%;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
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