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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Welcome to the latest issue of Tech-Talk!</span></b><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:11.0pt;font-family:"Arial",sans-serif">Tech-Talk is a paid subscription service for staff of Oregon libraries and is supported in whole by the Institute of Museum and Library
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<div id="preheader">
<p class="MsoNormal" style="mso-line-height-alt:.75pt"><span style="font-size:1.0pt">Don’t Get Duped with a QR Code<o:p></o:p></span></p>
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<p><b><span style="font-size:16.0pt;font-family:"Arial",sans-serif;color:#315FC3">Webinars for You </span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<i>Create Concept/Mind Maps to Visually Plan Complex Topics</i> [3 pm ET for 1 hour]
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">MOBILE – QR Code Safety Precautions<o:p></o:p></span></h1>
<p><i><span style="font-family:"Times New Roman",serif;color:black">Intermediate</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1527in;height:.0069in" id="_x0000_i1043" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="310" height="197" style="width:3.2291in;height:2.0555in" id="_x0000_i1042" src="https://files.constantcontact.com/ee1208b4001/fcf838be-f5b1-4552-a84e-39f149fbc7b7.png" alt="QR code scam"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">My sister lives in a city</span></b><span style="font-family:"Times New Roman",serif;color:black"> where you pay for public parking by scanning a QR cod<b>e
</b>posted on a sign in the lot.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">One day she noticed a social media post from local law enforcement warning residents that<b> scammers had taped a "fake" picture of a QR code over the real one on several signs.
</b>The phony one led people to a different site (that appeared legitimate) to pay a parking fee. Unfortunately, before the scam was discovered, many people input their credit card info into this fraudulent site.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">This is just one example</span></b><span style="font-family:"Times New Roman",serif;color:black"> of a QR code scam; there are many. Now,
<b>while most QR codes are safe</b>, they can also be a tool for scammers to redirect you to an unsafe website, inject your device with malware or capture your sensitive data. There are actual terms for this called
<i>QRJacking </i>or <i>Quishing </i>(like phishing). <o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Before we dive into how you can be careful with QR codes, let's step back, in case you are unfamiliar (or may need a refresher) on what this technology is and can do.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1041" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What is a QR Code and What are They Used For? <o:p></o:p></span></h1>
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<p class="MsoNormal"><img border="0" width="196" height="131" style="width:2.0416in;height:1.3611in" id="_x0000_i1040" src="https://files.constantcontact.com/ee1208b4001/32ae1a3f-81c6-4f13-8e04-787954eee8b7.png" alt="scan QR code"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1039" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-family:"Tahoma",sans-serif;color:black"></span></b><b><span style="font-family:"Times New Roman",serif;color:black">By now, almost everyone has seen</span></b><span style="font-family:"Times New Roman",serif;color:black"> the funny-looking
black and white square that kind of looks like a bar code on a poster, a billboard, or in a restaurant… these are called
<i>Quick Response Codes</i> (QR codes). They are<b> two-dimensional barcodes</b> that store information in a matrix of black squares.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1038" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="190" height="305" style="width:1.9791in;height:3.1805in" id="_x0000_i1037" src="https://files.constantcontact.com/ee1208b4001/a6a13f9b-f070-45bb-b393-d15cb6884444.png" alt="QR code"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">1) When you aim your smartphone's camera</span></b><span style="font-family:"Times New Roman",serif;color:black"> on the quick response image, the "data matrix" of pixels is translated into
text and/or numbers.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">2) The camera focuses on the QR code</span></b><span style="font-family:"Times New Roman",serif;color:black"> (<b><i>but don't
</i>take a "picture" of it</b>). It will turn the QR code into <i>information</i>. For instance, it may display a hyperlink (URL) as in the image to the right.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">3) When you tap the
<i>link (not the QR code)</i></span></b><span style="font-family:"Times New Roman",serif;color:black">, it leads you to a website.
<b>NOTE</b>: If you have an <i>older </i>device and use a <i>QR reader app</i>, it may instantly take you to a website as soon as you focus on the QR code and not give you the URL or a chance to tap.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">Most mobile devices now have a QR code<b>
<i>reader </i>built right into the camera</b>, so an additional app is unnecessary.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">TIP:</span></b><span style="font-family:"Times New Roman",serif;color:black"> We have a full article on how to
<b>use</b> and <b>create</b> QR codes <a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8K5HU8oXVI0Lh7GHdLEtg_HkNTS_uZBadbJ2vnEqrk6WFc55jwvrkbdJXe7HoLL8jxv1GNSFOt36MtlaFVFIgDXh3uDq3QTetCivoE68rR5FOj-PpXBxKS_Mp1ooWWrWFaGf4Nox6kh-&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA==" target="_blank">
<b><span style="color:#315FC3">here</span></b></a>.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Because QR codes are easy to make</span></b><span style="font-family:"Times New Roman",serif;color:black"> and people have become smarter about their uses, you'll see them everywhere printed
on such things as:<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Flyers/event notifications<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Brochures/marketing pieces<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Restaurant tables so that it opens up a Menu<o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Business cards<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l8 level1 lfo4">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Times New Roman",serif;color:black">Virtually anything you can print on – Shirts, hats, signs, billboards, etc.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">QR codes have become a handy marketing tool</span></b><span style="font-family:"Times New Roman",serif;color:black"> since a majority of people have a mobile device in their possession. However,
<b>you can NOT tell with your naked eye if a QR code is safe</b>, so let's look at some
<i>guidelines </i>that can help you feel more at ease when using these helpful codes.<o:p></o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1036" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">What Should You Look for to See if a QR Code is Safe?<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Before scanning a QR code, pause and take a minute to…</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1035" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="290" height="193" style="width:3.0208in;height:2.0138in" id="_x0000_i1034" src="https://files.constantcontact.com/ee1208b4001/2a158c1b-3af3-4276-b639-c32532131b12.png" alt="scan code"><o:p></o:p></p>
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<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l2 level1 lfo5">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Preview the URL
</span></b><span style="font-family:"Times New Roman",serif;color:black">on your device
<i>before </i>tapping on it to be taken to a website page (IF you have that option). If it does not look legitimate, don't continue.
<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l11 level1 lfo6">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Avoid making a payment
</span></b><span style="font-family:"Times New Roman",serif;color:black">through a QR code. Ask for an alternative payment option.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l0 level1 lfo7">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Look for signs of tampering.</span></b><span style="font-family:"Times New Roman",serif;color:black"> If the sign, paper or other printed medium appears as if it
has been manipulated (a new QR code covering an old one), steer clear.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l9 level1 lfo8">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Verify with the organization
</span></b><span style="font-family:"Times New Roman",serif;color:black">(like in a store or restaurant) that the code is authentic.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l12 level1 lfo9">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Be cautious of QR codes in printed mail or unsolicited email.
</span></b><span style="font-family:"Times New Roman",serif;color:black">There's no reason not to have a website domain spelled out for you to view in these instances.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l6 level1 lfo10">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Beware of phony QR code Apps</span></b><span style="font-family:"Times New Roman",serif;color:black"> that you can download claiming to help safely read QR codes
as they can also be a scam.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l7 level1 lfo11">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">Keep your device's operating system up to date</span></b><span style="font-family:"Times New Roman",serif;color:black"> to help protect your smartphone from hackers.<o:p></o:p></span></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1033" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p class="MsoNormal" align="right" style="text-align:right"><img border="0" width="200" height="204" style="width:2.0833in;height:2.125in" id="_x0000_i1032" src="https://files.constantcontact.com/ee1208b4001/7f417c99-106d-42ec-8f3d-0fab4ccdde59.png" alt="mobile phone security"><o:p></o:p></p>
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<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black">
<b>QR code readers</b> have been built into mobile device cameras since about 2017 (iOS 10 and Android 8 platforms).<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">If your phone is older and the camera does not detect a QR code,
<b><i>instead</i> of using a QR reader app, consider adding a Security app <i>with
</i>a reader.</b> These apps are available through <i>Avast Mobile Security</i>, <i>
Kaspersky</i> or <i>McAfe</i>e. They are safer.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1031" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<h1 style="margin:0in"><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#315FC3">Do You Create QR Codes for Marketing Pieces?<o:p></o:p></span></h1>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Here's what to do if
<i>you </i>are the one creating flyers and signs with QR codes.</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Since these graphic squares</span></b><span style="font-family:"Times New Roman",serif;color:black"> are just a "shortcut" to a link,<b> you'll also want to:</b><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">ADD the
<i>full website address </i></span></b><span style="font-family:"Times New Roman",serif;color:black">in text (and/or
<i>your phone number)</i> to your document ... so that people have alternative options to contact you if needed. It also makes it feel more legitimate.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l3 level1 lfo13">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><b><span style="font-family:"Times New Roman",serif;color:black">DON'T use a URL
<i>shortener </i></span></b><span style="font-family:"Times New Roman",serif;color:black">with a QR code. These only mask your full (legitimate) website link.<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><span style="display:none"><o:p> </o:p></span></p>
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<span style="color:black"><img border="0" width="5" height="1" style="width:.0486in;height:.0069in" id="_x0000_i1030" src="https://imgssl.constantcontact.com/letters/images/1101116784221/S.gif"></span><o:p></o:p></p>
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<p class="MsoNormal"><img border="0" width="200" height="136" style="width:2.0833in;height:1.4166in" id="_x0000_i1029" src="https://files.constantcontact.com/ee1208b4001/f8f1ecc8-4884-4c21-8ed0-cf647e6db944.png"><o:p></o:p></p>
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<img border="0" width="15" height="1" style="width:.1597in;height:.0138in" id="_x0000_i1028" src="https://imgssl.constantcontact.com/letters/images/sys/S.gif"><o:p></o:p></p>
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<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:#333333">Communication: 12 Power Words
</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><i><span style="font-family:"Times New Roman",serif;color:#333333">#1: "What makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">When someone says something to you</span></b><span style="font-family:"Times New Roman",serif;color:black">, very often replying with, "<i>What makes you say that?" ...
<b>before </b></i>you start to give an answer or make a comment ... it can result in a whole new understanding of what your colleague had in mind.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a <i>
contentious </i>situation</span></b><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" can add some clarity or it can bring to the surface the underlying issue.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a <i>
suggestion </i>made in a project discussion</span></b><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" may reveal a concern or an alternative perspective.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">If it's a situation where you've just received a
<i>complimen</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">t</span></i><span style="font-family:"Times New Roman",serif;color:black">, asking, "What makes you say that?" will result in your hearing something you did not expect
... and which will make the nice comment even more meaningful.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-size:13.5pt;font-family:"Arial",sans-serif;color:black">The Secret to Getting a Great Response</span></b><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">OK, just rebounding with, "<i>What makes you say that?</i>" has a certain
<i>art</i> to it so that you don't come across as challenging or difficult.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">The secret is to
<i>acknowledge</i></span></b><i><span style="font-family:"Times New Roman",serif;color:black">
</span></i><span style="font-family:"Times New Roman",serif;color:black">the person's statement
<b><i>first </i></b>in a non-committal way. That way they know you heard them and are ready to listen.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">For exampl</span></b><span style="font-family:"Times New Roman",serif;color:black">e, when someone says something, you reply with...<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"OK ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Yes ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p class="MsoNormal" style="margin-left:66.0pt;text-indent:-12.0pt;mso-list:l4 level1 lfo14">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Interesting ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
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<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:black"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><i><span style="font-family:"Times New Roman",serif;color:black">"Hmm ... what makes you say that?"</span></i><span style="font-family:"Times New Roman",serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black">And <b><i>second</i></b>, say in a light-hearted,<i> oh-by-the-way</i>-manner, "<i>What makes you say that?"</i><o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Try using this technique just for fun</span></b><span style="font-family:"Times New Roman",serif;color:black"> to see what happens. Maybe challenge yourself to use it three times in one day.
That ought to plant the idea firmly in your communications resource bucket!<o:p></o:p></span></p>
<p align="center" style="text-align:center"><span style="font-family:"Times New Roman",serif;color:black">* * *<o:p></o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">NOTE:</span></b><span style="font-family:"Times New Roman",serif;color:black"> This is the first of a 12-part series to
<b><i>reintroduce </i></b>these very powerful words and phrases ... all of which will transform your communication skills ... at work and at home.<o:p></o:p></span></p>
<p><span style="font-family:"Times New Roman",serif;color:black"><o:p> </o:p></span></p>
<p><b><span style="font-family:"Times New Roman",serif;color:black">Can't wait for 12 weeks to get them all</span></b><span style="font-family:"Times New Roman",serif;color:black">? Go to
<a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8PkDOA0yYjR7wtX2VIuLJ7Qgqyo2NooXQnSQQ-ajXox0h8aPzM3842OSxxgSKGFq1InA7pf4mOWl0gl1lpluGCyRNilVJu_iWQ==&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA==" target="_blank">
<b><span style="color:#315FC3">Tech-Talk.com</span></b></a>. <b><i>Search </i></b>for "12 Powerful Phrases"<o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8MldL8pVVrSqKeGwLPqPrrCTMbuioz4Kgb6UM2HmbstnbbD430uliuCSHBbSBOQ3cPLn1CnSEHenPSDK0vEPWNDcgs_W0zp4YT0gJTZ2JQZu&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1027" src="https://files.constantcontact.com/ee1208b4001/b13a7a6a-7445-4d8e-b741-4b475385ef5b.png"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><a href="https://r20.rs6.net/tn.jsp?f=001GQ8p9yOBou-nFIfpv7dyyphH0-8Rhy0Bzmee5woZMw-6KKktrylE8I6AJ8M2ZIyCBtEXVjHATY4wdNDwBemzQIhqbv1B3dnElge5-jjeIkdH5PJUAGYs97LvEj4KZQQgApfQUyVAGg0niUmixXmLGRosqKy8bKC6hiOpQJPMiu0=&c=vwbDicJRtuRRjNAPeFqz9E9kqrzMEUn3pkyRUsWcg7FZKCRQYnMlpA==&ch=kO-k3N9buqxFAho87f1EzxbzEoenlmzOpNuNAoWAyNBRy4dBe0N4uA=="><span style="text-decoration:none"><img border="0" width="300" height="201" style="width:3.125in;height:2.0902in" id="_x0000_i1026" src="https://files.constantcontact.com/ee1208b4001/8751eb23-fa9b-43ba-9f5f-7e80a465c6c5.png" alt="Ask a question"></span></a><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><o:p> </o:p></p>
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<p><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:#333333">Copyright 1996-2024 Shared Results International. Published weekly. Distribution is limited by license. For information on how to include additional recipients, contact
<a href="mailto:support@tech-talk.com">support@tech-talk.com</a> 585-615-7795. </span><span style="font-size:9.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></p>
<p><span style="font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-family:"Arial",sans-serif">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:14.0pt;mso-ligatures:standardcontextual">Darci Hanning, MLIS (she/her/hers)</span></b><b><span style="font-size:14.0pt"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Public Library Consultant / CE Coordinator<br>
<b>Continuing Education Resources: </b><a href="https://libguides.osl.state.or.us/conted"><span style="color:#0563C1">https://libguides.osl.state.or.us/conted</span></a></span><span style="font-size:8.0pt;mso-ligatures:standardcontextual"><br>
<br>
<o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;mso-ligatures:standardcontextual">State Library of Oregon
<b>|</b> Library Support and Development Services <o:p></o:p></span></p>
<p class="MsoNormal" style="line-height:115%"><span style="font-size:11.0pt;line-height:115%;mso-ligatures:standardcontextual">971-375-3491
<b>|</b> <a href="mailto:darci.hanning@slo.oregon.gov"><span style="color:#0563C1">darci.hanning@slo.oregon.gov</span></a>
<b>|</b> <a href="http://www.oregon.gov/library"><span style="color:#0563C1">www.oregon.gov/library</span></a>
<u><span style="color:#0563C1"><o:p></o:p></span></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;mso-ligatures:standardcontextual">Follow @StateLibraryOR:
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