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<p class="MsoNormal"><span style="font-size:11.0pt">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">For those Travel Card and CTS Coordinators (Program Administrators) who missed the live U.S. Bank Message Client Services training, below is a link to a pre-recorded training video.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Below are the following reminders:<o:p></o:p></span></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt">U.S. Bank Client Service team will
<b><u>not accept email</u></b> communication <b><u>effective 10/31/2025</u></b>. Phone calls are still valid.
<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt">This only applies to Travel Card and CTS Coordinators. This does not apply to credit card holders or their managers.<o:p></o:p></span></li><li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1"><span style="font-size:11.0pt">Do NOT send sensitive information (i.e., 16-digit credit card number) while using the Message Client Services.<o:p></o:p></span></li></ol>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Please let me know if you have questions.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thank you!<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">Thomas<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-family:Roboto">Thomas Stevens<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-family:Roboto">Systems Security Analyst<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Roboto"><a href="https://www.oregon.gov/das/Financial/Acctng/Pages/Syst-security.aspx"><span style="color:windowtext">Office of State Controller</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-family:Roboto">971-345-1028<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:Roboto">Pronouns: he, him, his<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"><br>
</p>
<p style="font-family:Calibri;font-size:10pt;color:#000000;margin:5pt;font-style:normal;font-weight:normal;text-decoration:none;" align="Center">
Level 3 - Restricted<br>
</p>
From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;mso-ligatures:none"> Lockett, Monica M <<a href="mailto:monica.lockett@usbank.com">monica.lockett@usbank.com</a>>
<br>
<b>Sent:</b> Thursday, October 30, 2025 1:49 PM<br>
<b>To:</b> CHEN Ru-Hwa * DAS <<a href="mailto:ru-hwa.chen@das.oregon.gov">ru-hwa.chen@das.oregon.gov</a>>; MARAVER Juan * DAS <<a href="mailto:juan.maraver@das.oregon.gov">juan.maraver@das.oregon.gov</a>>; CTS Travel Card * DAS <<a href="mailto:cts.travelcard@das.oregon.gov">cts.travelcard@das.oregon.gov</a>><br>
<b>Subject:</b> Client Services Portal <o:p></o:p></span>
<p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi team, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Below is a link to a pre-recorded training video we have for instructions on how to submit a request to Heather going forward. Feel free to share with your administrators.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://learn.adobeconnect.com/messageclientservices/" target="_blank" title="https://learn.adobeconnect.com/messageclientservices/">https://learn.adobeconnect.com/messageclientservices/</a><span style="font-family:"Calibri",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks! <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"U\.S\. Bank Circular";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"U\.S\. Bank Circular";color:black">Monica Lockett
</span></b><span style="font-size:10.0pt;font-family:"U\.S\. Bank Circular";color:black"><br>
Assistant Vice President | CPS Relationship Manager <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"U\.S\. Bank Circular";color:black">Pronouns: She / Her / Hers<br>
<b>M:</b> 480-714-6274 | <a href="mailto:monica.lockett@usbank.com"><span style="color:blue">monica.lockett@usbank.com</span></a>
<br>
<b>U.S. Bank</b> <br>
<b>Arizona C Home-Based</b><br>
<a href="http://www.usbank.com/"><span style="color:blue">usbank.com</span></a> <o:p>
</o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"U\.S\. Bank Circular";color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"U\.S\. Bank Circular";color:red">--------------------------------------- OOO 11/7 – 11/12-----------------------------------------------<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt"><o:p> </o:p></span></b></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Client Services Public Sector:</span></b><span style="font-size:10.0pt"> 877.846.9302 option 3 or submit your request via Access Online secure messaging. Log into Access Online – Click
<b>Need Help</b> – Choose <b>Message client services</b> – submit your request. <o:p>
</o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Access Online Tech Support:</span></b><span style="font-size:10.0pt"> 877.452.8083 or
<a href="mailto:accessonlinesupport@usbank.com"><span style="color:blue">accessonlinesupport@usbank.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Access Online Training Resources:
</span></b><span style="font-size:10.0pt"><a href="https://learning.access-online.com/course/view.php?name=access-online-videos"><span style="color:blue">Access Online Training</span></a>
</span><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt">Cardholder Customer Service:</span></b><span style="font-size:10.0pt"> 800.344.5696<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><b><span style="font-size:10.0pt">Fraud Assistance</span></b><span style="font-size:10.0pt">: 1.800.523.9078<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:red"><o:p> </o:p></span></p>
<p class="MsoNormal"><a href="https://pages.usbank.com/instantcard-higher-ed"><span style="color:blue">Easily pay per diem expenses | No card required | U.S. Bank (usbank.com)</span></a><span style="font-size:11.0pt"><o:p></o:p></span></p>
<p class="MsoNormal"><a href="https://www.usbank.com/corporate-and-commercial-banking/treasury-payment-solutions/corporate-payment-services/payment-optimization-services.html"><span style="color:blue">Corporate Payment Program Optimization | Corporate and Commercial
Banking | U.S. Bank (usbank.com)</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><a href="https://pages.usbank.com/optimizationservices"><span style="color:blue">Payables Optimization | Maximize efficiency and revenue | U.S. Bank</span></a><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="mso-ligatures:none">U.S. BANCORP made the following annotations<br>
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