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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">State Travel Coordinators,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif">In the event any of your agency travelers are impacted by the severe weather back east see the Azumano Travel “Severe Weather Plan” (<u>below</u>).<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Azumano Contacts<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">Reservations or Questions:</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> 866-291-0460<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black">After Hours Emergency:</span><span style="font-size:11.0pt;font-family:"Arial",sans-serif;color:black"> 877-840-0183<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Stephen Matusik [mailto:smatusik@azumano.com]
<br>
<b>Sent:</b> Monday, January 26, 2015 12:10 PM<br>
<b>To:</b> 'Stephen Matusik'<br>
<b>Subject:</b> Significant Flight Disruptions Alert<br>
<b>Importance:</b> High<o:p></o:p></span></p>
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<p class="MsoNormal"><img width="1" height="1" id="_x0000_i1025" src="http://r20.rs6.net/on.jsp?ca=fd6571c9-dc9a-4d81-b63e-8afe91cfa4a2&a=1101910463445&d=1119882819456&r=3&o=http://ui.constantcontact.com/images/p1x1.gif&c=55fa0bb0-7f02-11e4-94ba-d4ae52724810&ch=56002630-7f02-11e4-94ba-d4ae52724810"><o:p></o:p></p>
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<span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0E0E0E"><img width="355" height="44" id="_x0000_i1026" src="https://files.ctctcdn.com/5d35bfe8001/292a07f3-4ceb-4eb6-a011-0f91da1e4410.png" hspace="4" vspace="4" name="ACCOUNT.IMAGE.1141"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri",sans-serif;color:black"><img width="180" id="_x0000_i1027" src="http://ih.constantcontact.com/fs116/1101910463445/img/892.png" alt="CI Alerts" name="ACCOUNT.IMAGE.892"><o:p></o:p></span></p>
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<strong><span style="font-family:"Calibri",sans-serif;color:#1F497D"><o:p> </o:p></span></strong></p>
<p class="MsoNormal" align="center" style="text-align:center"><strong><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#00567F">ALERT - Significant Flight Disruptions</span></strong><span style="color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt;text-align:justify"><span style="font-family:"Calibri",sans-serif;color:#333333"><br>
Safety and service are two critically important elements of the travel experience with Azumano Corporate Services. Currently the potentially historic blizzard in the Northeast part of the United States has the bandwidth to cause harm and discomfort to our travelers
in these areas. We are encouraging you to suspend your travel for the next </span>
<span style="font-family:"Calibri",sans-serif;color:#404040">48</span><span style="font-family:"Calibri",sans-serif;color:#333333"> hours if your plans call for travel to/from the Northeast. 3,000 flights have already been cancelled and this will have a great
impact on the airline industry to get equipment in the right places after travel conditions improve.<o:p></o:p></span></p>
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<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif;color:#333333">Due to the increasing number of cancellations and bandwidth of this storm, we have launched our Severe Weather Plan. </span></strong><span style="font-family:"Calibri",sans-serif;color:#333333"><o:p></o:p></span></p>
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<p class="MsoNormal" style="text-align:justify"><span style="font-family:"Calibri",sans-serif;color:#333333"><o:p> </o:p></span></p>
<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif;color:#00567F">Severe Weather Plan</span></strong><strong><span style="font-size:14.0pt;font-family:"Calibri",sans-serif;color:#00567F"> Includes:</span></strong><span style="font-family:"Calibri",sans-serif;color:#333333"><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Additional consultant resources both on the day and overnight teams<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Proactive calls to travelers with potential flight disruptions within the next 24 hours
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Encouraging a greater use of the online booking tool (where applicable)
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Utilization of our phone lines for travel activity in the next
</span><span style="font-family:"Calibri",sans-serif;color:#404040">48</span><span style="font-family:"Calibri",sans-serif;color:#333333"> hours<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Updating our phone messaging to advise of extended hold times
<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-right:3.75pt;mso-margin-bottom-alt:auto;margin-left:3.75pt;text-indent:-.25in;mso-list:l0 level1 lfo2">
<![if !supportLists]><span style="font-size:10.0pt;font-family:Symbol;color:#333333"><span style="mso-list:Ignore">·<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-family:"Calibri",sans-serif;color:#333333">Operational updates to executive staff twice daily
<o:p></o:p></span></p>
<p class="MsoNormal"><strong><span style="font-family:"Calibri",sans-serif;color:#333333">We appreciate your patience and cooperation as we worked to service those travelers who are immediately impacted by this significant storm.</span></strong><span style="font-family:"Calibri",sans-serif;color:#333333"><o:p></o:p></span></p>
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