[Libs-Or] Public libraries who utilize a Person In Charge (PIC) system

[Christy Davis]

Our library is currently considering the possibility of adopting  a system that we have heard referred to as a Person In Charge or PIC system.

Our limited understanding of such a system is that each day a person on staff is designated as the PIC, and that the PIC fields issues that may arise such as;  who to call when there's a mess in the bathroom, what to do/say when someone is smoking too close to an entryway, how to handle patron conflicts, emergencies, etc.  We understand that the PIC rotates on a daily or weekly basis and is not necessarily a member of management.

If your public library uses such a system, would you be willing to share how it works, if it works and any other key pointers?  Additionally, if your library uses a PIC did those staff undergo any special training to equip them with PIC skills?

If you are able to provide any insights, I would be most grateful if you would e-mail me your thoughts on this subject.  cdavis at co.klamath.or.us<mailto:cdavis at co.klamath.or.us>


Christy Davis
Adult Services
Klamath County Library Service District

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