[Libs-Or] dealing with Library2Go calls

Maureen Cole mcole at ci.oregon-city.or.us
Tue Dec 6 09:06:48 PST 2011

Hi everyone:

Thanks so much for your responses to my questions about staff dealing with alarms, emergencies, and security issues. I got a lot of great responses which I will collate and post soon.

In the meantime, another topic had arisen. Our patron interaction, on the phone and in person primarily, has risen sharply, especially with the advent of Kindle capability. We are excited about this but it requires that we address and allocate resources. These conversations can get really lengthy which means that the person answering the question may be pulled away from other duties, such as regular circ desk duties.
Which leads me to ask:

-have you seen an increase in Library2Go traffic?
-which service area typically handles these questions?
-what if the conversation gets really lengthy?
-do you ever schedule appointments for this or defer phone calls to another time?

Other tips from your experience? We don't have a lot of people to go around so sometimes these conversations can really impact regular work load.

Thanks! Mo

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Maureen Cole
mcole at orcity.org<mailto:mcole at ci.oregon-city.or.us>
Library Director
Oregon City Public Library
606 John Adams Street
Oregon City, Oregon 97045
503-657-8269 ext 1010
503-657-3702 Fax

Website: www.orcity.org/library<http://www.orcity.org/library>
This e-mail is subject to the State Retention Schedule and may be made available to the public.

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