[Libs-Or] L-net Notable Transcript

dan cawley librarybusiness at yahoo.com
Fri Oct 7 11:31:53 PDT 2011

congratulations, amy.  
that was a stellar reference transacton.  those accolades are 
dan cawley
seaside public library

--- On Thu, 10/6/11, Emily Papagni <emilyp at multcolib.org> wrote:

From: Emily Papagni <emilyp at multcolib.org>
Subject: [Libs-Or] L-net Notable Transcript
To: "Libs-or" <libs-or at listsmart.osl.state.or.us>
Date: Thursday, October 6, 2011, 3:29 PM


L-net, Oregon's Statewide Digital Reference Service
(http://www.oregonlibraries.net), recognizes Amy Hofer at the Portland
State University Branford P. Millar Library for her high quality
digital reference work while staffing the service in July 2011. Amy’s
transcript is online at


In this transcript, an Oregon State University patron asked for a list
of all of the canneries in Oregon, Washington, and California that
process apricots.  The patron hoped to purchase apricot pits and
resell them for use in cancer research.

The patron was unfamiliar with OSU Libraries’ business databases, but
Amy skillfully helped him navigate the best resources for the
question.  Amy did much more than just lead the patron to the
databases: she guided him through the SIC and NAICS industry codes,
customized his list to include the specific details needed and created
an Excel spreadsheet of the data.  At the beginning of the chat, the
patron said he had just tried searching Google; near the end of the
conversation, his reaction was “Oh wow, this is a really powerful
website, I had no idea about it before this session”.  Amy finished by
giving the patron the email address of OSU’s Business Librarian for
further consultation.

The L-net Quality Team is impressed with everything Amy did – her
friendly tone, reference skills, and the effort she made to provide
the patron with the resources needed to completely answer the

As an expression of our appreciation, Amy was presented with flowers
and a certificate.  Please join us in congratulating her!

The L-net Quality Team

Stephanie Debner, Portland Community College Library
Barbara O’Neill, Washington County Cooperative Library Services
Emily Papagni, Multnomah County Library
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