[Libs-Or] Magazines--alternatives to Ebsco

[Bob Jones]

My experience with Popular Subscription Service dates back at least 30 years, when I was at the Weatherford (TX) Public Library.  More recently I used them here at the Milton-Freewater Public Library.

When Popular was based in Terre Haute, IN and managed by Adeline Stark they were excellent.  Great discounts, great customer service.

HOWEVER, about four years ago they were acquired by the folks in Michigan City and everything went downhill rapidly.  After two years we stopped using them due to poor discounts and horrible customer service.

I do NOT recommend the current version of Popular Subscription Service to anyone.

Questions?  You can e-mail me at bob.jones at milton-freewater-or.gov or phone me at 541-938-8246

If anyone has a subscription agency they would highly recommend to public libraries I'd love to hear about it!

-Bob Jones

________________________________________
From: libs-or-bounces at listsmart.osl.state.or.us [libs-or-bounces at listsmart.osl.state.or.us] On Behalf Of Kelsey Sutton [kelseyerinsutton at yahoo.com]
Sent: Thursday, April 18, 2013 6:47 PM
To: libs-or at listsmart.osl.state.or.us
Subject: [Libs-Or] Magazines--alternatives to Ebsco

Hello All,
It is time for our public library to renew our magazine subscriptions for the year.  We currently use Ebsco to manage our approximately 200 subscriptions, mostly popular magazines.  Our library has been dissatisfied with Ebsco customer service, so I decided to look around a little bit for another company.  Are any of you using or familiar with Popular Subscription Service based in Michigan City, Indiana?  Their service has been great so far, but I'm a little worried that once I commit to them the honeymoon will wear off and they will be just as difficult to get a hold of.  If any of you have used this company in the past, I would greatly appreciate any advice you can offer.

My Sincere Thanks!

Kelsey Sutton
Reference Librarian
Tillamook County Library
1716 Third St.
Tillamook OR 97141
503-842-4792
ksutton at co.tillamook.or.us