[Libs-Or] Notifications

[Valerie Hauser]

We have automated phone messages and emails. The phone messages notify the
patron of overdue items. The email notifies the patron that something will
soon be due. Eventually, the money we get from fines will decline, but it
is better customer service. Notices are mailed, I think when items are
about 2 weeks overdue.

Valerie Hauser
Jefferson Public Library
Jefferson Public Library


On Tue, Nov 26, 2013 at 1:00 PM, Sandy M. Black <smblack at co.douglas.or.us>wrote:

>  Hello collective minds!
>
>
>
> Our library currently notify patrons for holds by a calling system, plus
> by email and mail. We have made a decision to no longer send mail notices
> for holds. I am curious what types of notices are being sent by other
> libraries in the state. Are you calling patrons either by a calling system
> or the personal touch, using staff or volunteers? Are you only sending
> email? Please share your methods if you have time.
>
>
>
> Thank you all.
>
>
>
> Sandra Black
>
> Circulation Supervisor
>
> 1409 NE Diamond Lake Blvd.
>
> Roseburg, OR 97470
>
> smblack at co.douglas.or.us
>
>
>
> Phone: 541-440-4329
>
> Fax:     541-957-7798
>
>
>
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